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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
California
1 review
0 helpful votes
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I would recommend these
July 2, 2016

I normally wear a size M and these skirts fit perfect. So the skirts run true to size. The material felt good and looked good on me. When the skirts were washed, they still looked wonderful. I would recommend these skirts to anyone.

Date of experience: May 31, 2016
Illinois
1 review
0 helpful votes
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Great looking shorts
July 2, 2016

These are the cutest shorts! Its a great purchase. I love the fabric and the feel of these shorts. I wanted to get them before they sold out. They run true to size. Wonderful Fitting Shorts! I love Rotita!

Date of experience: May 31, 2016
Washington
1 review
0 helpful votes
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Colorful and well made
July 2, 2016

The colors are true to what you see and they are bright in person. Perfect! Such a beautiful print top it is. Just beautiful! This top is the epitome of summer! Absolutely in love with this top!

Date of experience: May 31, 2016
Washington
1 review
0 helpful votes
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Love!
July 2, 2016

For the price, I love this dress. I wear it with knee length tights and it is super cute. Not see-through at all as I thought it would be. The quality seems pretty good. Great buy!

Date of experience: May 31, 2016
District of Columbia
1 review
0 helpful votes
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This is my favorite romper, it arrived early and looks great dressed up or dressed down. It looks like the picture. Love the way it fits and it's a great material. I think it was definitely worth the price.

Date of experience: May 31, 2016
Washington
1 review
0 helpful votes
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Its a great value.
July 2, 2016

This is a well-made piece of clothing--the fabric is thick enough to not be see-through, but thin enough to be flowy and easy to line dry. It hits right above the knee. Especially for the price, its a great value.

Date of experience: May 31, 2016
Washington
1 review
0 helpful votes
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I was pleasantly surprised
July 2, 2016

I was pleasantly surprised with this purchase. It took only one week to arrive. At this price, I will certainly be ordering more! You won't regret this purchase!

Date of experience: May 31, 2016
GB
1 review
5 helpful votes
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They sent me a damaged swimsuit and the wrong size dress but will NOT refund my money and pay return postage. They just keep asking for your understanding! What about the fact that you are out of pocket! DO NOT be tempted to buy from this site. They should not be allowed to trade. Worst sellers on line. Only gave 1 star as no option to give ZERO stars!

Date of experience: May 30, 2016
Washington
1 review
0 helpful votes
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Fits Great
July 1, 2016

I got my dress today and it looked great on me. It fits really good. This is a really cool piece. I'm glad I bought it. Really worth the waiting and the money.

Date of experience: May 30, 2016
Illinois
1 review
3 helpful votes
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No delivery
May 31, 2016

These people are scammers. The clothes that the advertised are not the clothes they send. I received half of my order and the second half didn't come. They clothes that came was too small and cheap material.

Date of experience: May 29, 2016
North Carolina
1 review
5 helpful votes
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I bought a swimsuit from this company. Not only did it take 6 weeks to arrive at my house, it was a piece of crap! I threw it away as soon as I took it out of the package because it was so cheaply made! I didn't even try it on! I didn't bother asking for a refund after reading other's horrible experiences of trying to get refunds or do returns! DO NOT order from this company unless you just want to throw your money away like I did!

Date of experience: May 29, 2016
Rotita R. Rotita Rep
over a year old

Hi Ashley,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

GB
1 review
6 helpful votes
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Keep away
May 31, 2016

This site is appalling. If you find their products are rubbish, they say that it is because one's expectations are too high. When still asking for a return number they delight in saying that their stuff is so cheap that it would cost so much to return the item that they say it would likerly not be worth it.

Good job I paid by PayPal. They gave me the refund in full without having to return a dress. They were less than impressed with Rotita that they will be opening an investigation on their business practices.

You have been warned.

Date of experience: May 29, 2016
Rotita R. Rotita Rep
over a year old

Hi
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Florida
1 review
4 helpful votes
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I ordered 2 bathing suits and a necklace. Like the necklace and am going to keep. One bathing suit was ok quality, the other garbage. Neither bathing suits fit and have been in communication with Rotita to return. It has been a frustrating process and still have no authorization to return or refund. Here is just a sampling of the response I have received from Rotita.
"i have send your photo to check, they told us that they ship the correct item, our price is so cheap, so it is not so perfect like some expensive item, pls undersanding
And i know your feeling, so if you are not satisfied with it, we can apply some compensation for u, pls advise"

"Dont worry about it, you can return it back. But have you review our return policy? Because i have reviews and i think it is not worthwhile for you to return according our return policy, they need to charge you the shipping fee when they send the order to u, it is about 40% of the order and so expensive, also you should wait a long time and you should bear the shipping fee back. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price. If you trust me, i can apply some compensation for u in your user center, you can use it next time. Of course, if you not agree with me, pls tell us and i will send you the return address. Pls advise "

Ridiculous.

Date of experience: May 28, 2016
Rotita R. Rotita Rep
over a year old

Hi Dana,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

Canada
2 reviews
12 helpful votes
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Too long to get it
May 30, 2016

I placed my order a month ago and haven't received my item. I emailed them and they asked me to wait 2-3 more weeks! If i need to wait two months to receive an order, then, sorry, I won't be placing any order with you.

When I track my order number, I don't get any updates since May 9th. Rotita.com told me that I have to contact Canada post to see if my order got here.
It is not my responsibility to contact Canada post to see if my order arrived. It is yours!

Date of experience: May 28, 2016
Rotita R. Rotita Rep
over a year old

Hi Ella,
First of all, sorry for any inconvenience that it may bring. We have sent your order in the time frame we promised, 1-4 working days.
It's sent by post office 4 weeks ago, track number is RH297850944CN, but the Canada post didn't offer any delivery info, so please contact the local post office and check if your order arrived.

GB
2 reviews
17 helpful votes
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ALL OF THE 5STAR REVIEWS ARE WRITTEN BY THEMSELVES!
IF YOU PAID BY PAYPAL TRY OPENING A DISPUTE, I HAVE JUST DONE THIS.
I CANNOT AFFORD FOR THIS TO HAPPEN AGAIN, ALREADY LOST £50 THROUGH ROSEWE WHICH I FOUND OUT TODAY IS THE SAME COMPANY AS ROTITA. AVOID AT ALL COSTS.

Date of experience: May 28, 2016
Rotita R. Rotita Rep
over a year old

Hi Clarissa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

Canada
1 review
6 helpful votes
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Worse service EVER
May 29, 2016

I ordered a bathing suit
It took almost 2 months to arrive
The tracking system is useless
I will never order from then again
The sizing is off I wear size 12 and this suit is way too big
No where does it say the order comes from China
Worse servive I have ever experienced and I have ordered from many countries online

Date of experience: May 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Louise,
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,

Virginia
1 review
7 helpful votes
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HORRIBLE
May 29, 2016

Rdered my swimsuit n march still no swimsuit contacted several times and they said it was a problem at customs first then i asked for immediate refund or delivery they said they could not issue a refund tht i would have to deal with the shipping company... this company is corrupt and theives. I think we should get a lawsuit going and prevent business in usa since they seem to continue to rip off our citizens and our hard earned money. I am a single mother and I work hard for my money and to take care of my two children I bought this bathing suit because it was cheaper than the one that was Finding in the store boy I should have read the reviews first. Still here n may nor refund or swimsuit... email me if interested in lawsuit against this company if u have been wronged by them. Btw I have screenshotted every ticket number with correspondence back and forth to prove my accusations. *******@aol.com

Date of experience: May 27, 2016
Rotita R. Rotita Rep
over a year old

Hi Brandy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but the item you purchased is pre-sale, it takes a much longer time.
I promise your order was sent out already, by USPS, track number is CNADQ80007454, link, http://webtrack.dhlglobalmail.com/?locale=en-US
It will deliver in few days.

Japan
1 review
0 helpful votes
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Cute
May 29, 2016

I wear a small in women's and medium in juniors. This dress in medium fit me perfectly (long enough to not show off goods). It is a tad sheer and it turned out to be a cute little dress that I don't want to ruin it.

Date of experience: May 27, 2016
California
1 review
0 helpful votes
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Beautiful dress
May 29, 2016

It's soft and feels like dress fabric from other brand. I get so many compliments on this dress. It's such a good deal. I would pay more for this dress if i had too.

Date of experience: May 27, 2016
Japan
1 review
1 helpful vote
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Great quality great price. I got the beautiful grey! Very pleased with seller and product:-)The material is amazing. Nice and thick. Not cheap. I completely fell in love with it. I highly recommend it, good for work too.

Date of experience: May 27, 2016