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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Texas
1 review
2 helpful votes
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HORRIBLE
July 15, 2016

DO NOT ORDER FROM THIS SITE. I ordered a swimsuit Friday 7/8/16 and paid extra for shipping, they took the money out immediately. I got a email saying I would get a email comformation once the payment is received, I never did. Also the gave me the wrong order number. I emailed customer service and they said "oh dont worry about it everything is fine I checked on it", but was still unable to give me a order number they told me yesterday 7/12/16 they would send it out today so they send me a email tracking number and I tried to track it and it says "ITEM NOT FOUND" I emailed customer service once again, now nobody will respond!

Date of experience: July 13, 2016
Tennessee
1 review
3 helpful votes
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JUNK!###!####!
July 15, 2016

Cheap quality, no tags to know what item goes in what bag to return. Nothing is true to size or description as on website. Some of the models look plus size but I would like then to try on some of this CRAP I received! No customer service, phone number is not in service! They could learn from Amazon how to treat their customers. Better Business Bureau will be hearing from me. Does bait and switch ring a bell?

Date of experience: July 13, 2016
Canada
1 review
5 helpful votes
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I ordered a swimsuit and when I received it, even though the label said my size, it was actually more like a US size 4/6 than a 12/14. I had followed their size chart when ordering. I wrote them to notify them of the mistake, expecting and email back saying they would rectify it. Then ensued 2 weeks and 20 back and forth emails of them trying to give me a %15 off coupon for my next order... as if I would ever want to shop there again after my experience.

Date of experience: July 12, 2016
France
1 review
0 helpful votes
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Ordered a size up
July 14, 2016

Good quality fabric with a little stretch, read the other comments and I'm in between sizes so to be sure I ordered a size up. Fits very well. If you have wide hips it is perfect as it is very wide.

Date of experience: July 12, 2016
Wyoming
1 review
3 helpful votes
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Don't even know where to start. Horrible cheap fabric. The sizing chart is crap. I think the person reviewing in here that said it is great is a staff member with the company because it sucks. They didn't even send me the right thing really. They refused a refund to me. After arguing they finally decided to give me $3 on a $30 shirt. The colors were off and horrible, the size was bad, the shirt I was sent was a half shirt and would fit my 2 year old niece. It sucked and then the customer service rep was rude and very slow to help me.

Date of experience: July 11, 2016
Washington
1 review
0 helpful votes
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Love it
July 13, 2016

I saw this dress and immediately fell in love with the color and style. It's so soft and stretchy! This dress fits perfect. Exactly the size I ordered

Date of experience: July 11, 2016
Washington
1 review
0 helpful votes
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Beautiful in person
July 13, 2016

This dress is beautiful in person and arrived weeks before the scheduled delivery date! I ordered an XL and it was not loose or too small. The material is so lovely and light and it's a great length, it really makes me feel beautiful when I wear it!

Date of experience: July 11, 2016
New Jersey
1 review
4 helpful votes
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Easy returns " NOT"
July 10, 2016

They don't want to help you figure how to do a return. They try to talk you out of it and they say they will give you a coupon in your ( my account) but you can't get into your account. The merchandise is badly made really really badly made. I'm ok with inexpensive clothing, but this is a piece of junk. I never got any thing back for my top I bought. It was a waist of money on top of it taking 1 month to get to me. Yes the site says " ships in 24 hours " but they don't tell you it will take 1 month to get to you. There is also no 800 # you have to call over sea's and pay the bill for that too

Date of experience: July 8, 2016
Singapore
1 review
0 helpful votes
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I just relieved my item and love it! I was not disappointed with my order at all.The shirt fits just fine, is very breathable and is super cute!

Date of experience: July 7, 2016
Singapore
1 review
0 helpful votes
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Small but really beautiful
August 8, 2016

The top is pretty.It's extremely affordable and I'd order more colors if they had them. I usually wear a small or a medium.The size that fits is a large.The main part of the top is not stretchy fabric so it doesn't stretch for my chest.

Date of experience: July 7, 2016
California
1 review
0 helpful votes
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This dress is beautiful!
August 8, 2016

This dress is beautiful! It fits so lovely and is a nice material not too thin but good for summer. It flows nicely! I'm 5'5 and 150 pounds for reference and it goes to my feet so you can wear with flats or with a wedge or heel. Very nice purchase.

Date of experience: July 7, 2016
California
1 review
0 helpful votes
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I love this maxi dress
August 8, 2016

I love this maxi dress. I purchased it in three different colors. They are perfect for the summer. I like to dress them up with a cardigan and wedges or dress it down with sandals and a denim jacket.

Date of experience: July 7, 2016
California
1 review
0 helpful votes
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So comfortable and classy
August 8, 2016

I bought this dress about a year ago and I love it just as much as when I got it. It fits perfectly, is the perfect length (I'm 5'7), and is amazing quality. So comfortable and classy.

Date of experience: July 7, 2016
Washington
1 review
0 helpful votes
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Perfect length.
August 8, 2016

Love this dress. It's soft and comfortable. You can wear it for something casual or easily dress it up for something like church. I usually pair it with a navy sweater just in case and some sandals. I'm 5'6 and got a size small and it was the perfect length.

Date of experience: July 7, 2016
Ohio
1 review
7 helpful votes
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They lie about shipping, mine never came, after sending a message to find out where my order was... now I can't even get access into their website. The worst place ever!' I wish I had looked at reviews before ordering. Now I just hope my credit card company credits my account.

Date of experience: July 7, 2016
GB
1 review
5 helpful votes
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The material is cheap and rubbish. Absolutely thin, cheap material not worth £5

Date of experience: July 7, 2016
GB
1 review
5 helpful votes
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I ordered some. Swim. Suits from them and when they came they did not fit. I contacted them. Asking for a returns label and address. They gave me the details but said I would only get a 60% refund. WHAT? A 60% refund when I'm returning the goods with orpington wrong with them. They have since tried to haggle with me about how much refund I will get but considering I am having to pay to return the goods to China I don't understand why a full refund is not given. Terrible company and I will never buy from them again!

Date of experience: July 7, 2016
Pennsylvania
1 review
4 helpful votes
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I ordered a patriotic halter top---it looked very similar to a Ralph Lauren one I saw at Macy's. It was on sale at Rotita and as a new customer, they gave me an added discount. I was intrigued. I ordered the item June 19---more than enough time to have it for the 4th of July. The item was NOT EVEN SHIPPED FROM CHINA until June 27 and it could not be tracked. I received it July 7. It has to be the WORST quality and excuse for clothing I have ever seen. Thanks for nothing. I purchased the original Ralph Lauren halter for $29 (originally $70) on July 1 and am so glad I did. I will never use this company again. Don't waste your time.

Date of experience: July 7, 2016
GB
1 review
7 helpful votes
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Thieves and liars! I know they r cheap but don't do it...
I'm still waiting for my return of my money of faulty goods since may 31st!?!
Wtf!?
Seriously!? Wtf even finally when they say they will. They don't! If the stars went into minus figures it would be better. To gove them any stars is an insult. Why is this not poss?

Date of experience: July 7, 2016
Washington
1 review
0 helpful votes
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Flattering.
July 8, 2016

This shirt is incredibly flattering, it's just the prettiest. It actually surprised me when I put it on and it looked (and made me look) so good. The material is absurdly soft and smooth

Date of experience: July 6, 2016