Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
DO NOT ORDER FROM THIS SITE. I ordered a swimsuit Friday 7/8/16 and paid extra for shipping, they took the money out immediately. I got a email saying I would get a email comformation once the payment is received, I never did. Also the gave me the wrong order number. I emailed customer service and they said "oh dont worry about it everything is fine I checked on it", but was still unable to give me a order number they told me yesterday 7/12/16 they would send it out today so they send me a email tracking number and I tried to track it and it says "ITEM NOT FOUND" I emailed customer service once again, now nobody will respond!
Cheap quality, no tags to know what item goes in what bag to return. Nothing is true to size or description as on website. Some of the models look plus size but I would like then to try on some of this CRAP I received! No customer service, phone number is not in service! They could learn from Amazon how to treat their customers. Better Business Bureau will be hearing from me. Does bait and switch ring a bell?
I ordered a swimsuit and when I received it, even though the label said my size, it was actually more like a US size 4/6 than a 12/14. I had followed their size chart when ordering. I wrote them to notify them of the mistake, expecting and email back saying they would rectify it. Then ensued 2 weeks and 20 back and forth emails of them trying to give me a %15 off coupon for my next order... as if I would ever want to shop there again after my experience.
Good quality fabric with a little stretch, read the other comments and I'm in between sizes so to be sure I ordered a size up. Fits very well. If you have wide hips it is perfect as it is very wide.
Don't even know where to start. Horrible cheap fabric. The sizing chart is crap. I think the person reviewing in here that said it is great is a staff member with the company because it sucks. They didn't even send me the right thing really. They refused a refund to me. After arguing they finally decided to give me $3 on a $30 shirt. The colors were off and horrible, the size was bad, the shirt I was sent was a half shirt and would fit my 2 year old niece. It sucked and then the customer service rep was rude and very slow to help me.
I saw this dress and immediately fell in love with the color and style. It's so soft and stretchy! This dress fits perfect. Exactly the size I ordered
This dress is beautiful in person and arrived weeks before the scheduled delivery date! I ordered an XL and it was not loose or too small. The material is so lovely and light and it's a great length, it really makes me feel beautiful when I wear it!
They don't want to help you figure how to do a return. They try to talk you out of it and they say they will give you a coupon in your ( my account) but you can't get into your account. The merchandise is badly made really really badly made. I'm ok with inexpensive clothing, but this is a piece of junk. I never got any thing back for my top I bought. It was a waist of money on top of it taking 1 month to get to me. Yes the site says " ships in 24 hours " but they don't tell you it will take 1 month to get to you. There is also no 800 # you have to call over sea's and pay the bill for that too
I just relieved my item and love it! I was not disappointed with my order at all.The shirt fits just fine, is very breathable and is super cute!
The top is pretty.It's extremely affordable and I'd order more colors if they had them. I usually wear a small or a medium.The size that fits is a large.The main part of the top is not stretchy fabric so it doesn't stretch for my chest.
This dress is beautiful! It fits so lovely and is a nice material not too thin but good for summer. It flows nicely! I'm 5'5 and 150 pounds for reference and it goes to my feet so you can wear with flats or with a wedge or heel. Very nice purchase.
I love this maxi dress. I purchased it in three different colors. They are perfect for the summer. I like to dress them up with a cardigan and wedges or dress it down with sandals and a denim jacket.
I bought this dress about a year ago and I love it just as much as when I got it. It fits perfectly, is the perfect length (I'm 5'7), and is amazing quality. So comfortable and classy.
Love this dress. It's soft and comfortable. You can wear it for something casual or easily dress it up for something like church. I usually pair it with a navy sweater just in case and some sandals. I'm 5'6 and got a size small and it was the perfect length.
They lie about shipping, mine never came, after sending a message to find out where my order was... now I can't even get access into their website. The worst place ever!' I wish I had looked at reviews before ordering. Now I just hope my credit card company credits my account.
The material is cheap and rubbish. Absolutely thin, cheap material not worth £5
I ordered some. Swim. Suits from them and when they came they did not fit. I contacted them. Asking for a returns label and address. They gave me the details but said I would only get a 60% refund. WHAT? A 60% refund when I'm returning the goods with orpington wrong with them. They have since tried to haggle with me about how much refund I will get but considering I am having to pay to return the goods to China I don't understand why a full refund is not given. Terrible company and I will never buy from them again!
I ordered a patriotic halter top---it looked very similar to a Ralph Lauren one I saw at Macy's. It was on sale at Rotita and as a new customer, they gave me an added discount. I was intrigued. I ordered the item June 19---more than enough time to have it for the 4th of July. The item was NOT EVEN SHIPPED FROM CHINA until June 27 and it could not be tracked. I received it July 7. It has to be the WORST quality and excuse for clothing I have ever seen. Thanks for nothing. I purchased the original Ralph Lauren halter for $29 (originally $70) on July 1 and am so glad I did. I will never use this company again. Don't waste your time.
Thieves and liars! I know they r cheap but don't do it...
I'm still waiting for my return of my money of faulty goods since may 31st!?!
Wtf!?
Seriously!? Wtf even finally when they say they will. They don't! If the stars went into minus figures it would be better. To gove them any stars is an insult. Why is this not poss?
This shirt is incredibly flattering, it's just the prettiest. It actually surprised me when I put it on and it looked (and made me look) so good. The material is absurdly soft and smooth
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...