business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Reasonable price
September 1, 2016

I'm absolutely in love with this site. They always provide high quality clothes with reasonable price. I was a bit worried about the fit when i'm shopping online. But this site provide clear size chart. So you can choose the size easily! I would absolutely recommend.

Date of experience: July 31, 2016
California
1 review
0 helpful votes
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Really awesome
September 1, 2016

I love this store. It's so hard to buy clothes online and have them fit right with good quality, but this site always do the best. I have got so many clothes from there and always feel good. The fabric is really nice and soft. I'm definitely going to buy some more from you!

Date of experience: July 31, 2016
California
1 review
0 helpful votes
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Like the clothing style
September 1, 2016

I like the clothing style of this site. Very beautiful. Have got a dress before. And I love the material. It doesn't have that cheap feel! It feels good & comfortable. Super cute product especially for the price. Thank you so much. Very kind seller!

Date of experience: July 31, 2016
California
1 review
0 helpful votes
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Good seller
September 1, 2016

Definitely a good seller! I ordered a cloth from this site. It got there early which is fine and it looks just like the picture. I am very pleased with their products due to the fits and quality. I recommend the cloth and clothing company. I will definitely order another from you again.

Date of experience: July 31, 2016
California
1 review
0 helpful votes
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Ordered many times
September 1, 2016

Package arrived on time as promised. I have ordered many times from this site. And all their products is made of very comfortable material. Have kept this store and will definitely shopping from there again. Thank you so much for your kindness.

Date of experience: July 31, 2016
California
1 review
0 helpful votes
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Came sooner than I expected
September 1, 2016

Received the product yesterday and it came a lot sooner than I expected. I love it. The cloth material of this site is of amazing quality! I was nervous about shopping a product online since the quality is always not so good. But this store is amazing. Very best seller!

Date of experience: July 31, 2016
Idaho
1 review
5 helpful votes
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I RECENTLY ORDERED SOME JUMBERS FOR MY GIRLFRIEND WHICH WERE TOO SMALL GOING BY THEIR SIZE CHART, NOW CAN'T GET IN TOUCH WITH THEM CAN'T GET THEM TO REPLY WITH A RETURN ADDRESS TO GET A REFUND... I SAY WE STOP ORDERING FROM THEM IF WE ARE UNABLE TO GET THEM TO RESPOND TO HELP US.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 31, 2016
Rotita R. Rotita Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

Pennsylvania
1 review
7 helpful votes
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Disgusted in DE
July 31, 2016

The swimsuits I ordered are flimsy and two small the sizing is not actual I will never order from this goddamn company and I suggest that you Follow my lead I will not even bother trying to return the item because I know that would be pointless and a waste of time. Criminals that's what they are dirty $#*! $#*!ing criminals!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2016
Australia
1 review
10 helpful votes
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Item received looks nothing like in the photo. No labels, tiny sizing, absolute rubbish! No reply to email from so called "customer service". Save your money and stay away from this mob!

Update: They offered a refund but I won't bother sending it back and I won't be ordering from them again.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2016
GB
1 review
9 helpful votes
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I ordered a top which didn't arrive! They gave me 70% back. How does that work? Disgraceful. DO NOT ORDER ANYTHING FROM THEM UNLESS YOU LIKE THROWING MONEY AWAY... There is a PART TWO of this review.
Because they only gave me a partial refund (for the item never received) and after reviewing Rotita on this site, One of their agents contacted me and offered to give me the refund in full. I accepted That conversation was nearly two weeks ago and despite me complaining that I still had not received it they now COMPLETLEY IGNORE ME!
I HAVE NEVER EVER KNOW A BUSINESS LIKE THIS.
IF YOU DO NOT WANT TO LOOSE YOUR HARD EARNED MONEY PLEASE PLEASE DO NOT UNDER ANY CIRCUMSTANCE PART WITH YOUR MONEY. THEY ARE UTTERLY DISGUSTING... Obviously from what ever part of the world they are from this sort of thing is allowed... They need to know that in the UK that is not how we practice! From a very disgruntled purchaser

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2016
Hong Kong
1 review
0 helpful votes
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The item looks amazing although it is cheaper. I like wearing dresses and I like to buy dresses. Dresses are never too much for me. And the dresses of Rotita are very attractive to me. There are so many kinds of dresses that suit for different occasions. I have bought many dresses from Rotita and I absolutely will buy more.

Date of experience: July 28, 2016
Hong Kong
1 review
0 helpful votes
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What you see is what you buy,
August 29, 2016

Im a fashion blogger, I like to find and buy the popular fashion items online, and Rotita is my new discovery. For Rotita, what you see is what you buy, the items are always as pictured. I like honest company. Every time I get the new order from Rotita, I just cant wait to put it on and show off.

Date of experience: July 28, 2016
Hong Kong
1 review
0 helpful votes
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What you see is what you buy,
August 29, 2016

Im a fashion blogger, I like to find and buy the popular fashion items online, and Rotita is my new discovery. For Rotita, what you see is what you buy, the items are always as pictured. I like honest company. Every time I get the new order from Rotita, I just cant wait to put it on and show off.

Date of experience: July 28, 2016
Hong Kong
1 review
0 helpful votes
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Amazing material, not cheap at all.
August 29, 2016

OK, I bought a few shirts and a pair of jeans. 2 shirts have already shipped and they were delivered. The 2 shirts I received were great. Amazing material, not cheap at all. For a first impression is Rotita is pretty good with clothes. My only problem is the shipping. I guess I'm just a little impatient because the clothes are so cute but it's been a week and still says processing. But other than that two thumbs up, good job!

Date of experience: July 28, 2016
Hong Kong
1 review
0 helpful votes
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I love the way it fits
August 29, 2016

This was my first time ordering from this site. I was a bit skeptical because it was SOOO cheap. But it was a great fit and I loved it! I love the way it fits. I should have gotten a bigger size but it still looks good on me!

Date of experience: July 28, 2016
Hong Kong
1 review
0 helpful votes
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Love the fabric
August 29, 2016

Bought this swim wear for my Jamaican trip and it fit perfectly. I bought the medium size. Fits very nice. Took about two weeks. Love the fabric. Fits like a glove!

Date of experience: July 28, 2016
Singapore
1 review
0 helpful votes
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Thick Dress Really Pops!
August 29, 2016

"The Material is thick and holds shape nicely
-The blue is vibrant and really pops
-The size fits her very well. She is 5'11 and would wear a 2-4 depending. The dress in my included picture is a SMALL and she had some room to spare."

Date of experience: July 28, 2016
France
1 review
0 helpful votes
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It is super cute and comfortable
August 28, 2016

Love this. It is super cute and comfortable. The fabric is nice and pliable but still high quality. I wore to an interview and would happily wear with jeans too.

Date of experience: July 27, 2016
France
1 review
0 helpful votes
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It is super cute and comfortable
August 28, 2016

Love this. It is super cute and comfortable. The fabric is nice and pliable but still high quality. I wore to an interview and would happily wear with jeans too.

Date of experience: July 27, 2016
Singapore
1 review
0 helpful votes
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Such a great deal!
August 28, 2016

This dress is a great lightweight fabric, SUPER comfortable, and a beautiful pattern. I bought it mostly for an upcoming trip to Istanbul and I think it will be the perfect travel dress. Such a great deal!

Date of experience: July 27, 2016