business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Washington
1 review
0 helpful votes
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Great site
September 16, 2016

I have ordered from Rotita a few times now, and every order I have made has been a great success. There clothes and accessories range from so many different locations from around the world, which is great! Because I'm from England, and I haven't even seen half the designs in retail shops in the street let alone any other website that I have come across, so that's why I'm a massive fan of Rotita and why I will always look there first when needing to buy specific, unique clothing or accessories, I love the fact they have a 24 hour customer support to help with individual needs, I remember when I made my first purchase, I wasn't too sure on what size I wanted as the items are from different countries. I received immediate support and within minutes I was given the correct size for my fitting as I'm from England, and now every time I purchase from the website, I know my exact size when ordering because of the support given to me and care. The amazing thing about Rotita also, is the fact that most of their items are so unique and high quality, yet they are cheap in price.

Date of experience: August 15, 2016
Colorado
1 review
8 helpful votes
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Totally screwed me
August 16, 2016

I ordered 4 bathing suits based on their measurement guide. My size is a large but per their size guide I ordered XXXL. One of the suits fit fine, one was huge, and the other two were just cheap looking and ugly. I wanted to return 3 of them and this was the reply that I got from this awful website.
"We are sorry that your items do not meet your expectation, How about you keep your 3 items and I help apply a 15% compensation to your user center? You can use the store credit for your next purchase. As for the items you got, you can gift them or donate them or sell them online at a great price. As you know, if you return it, it will cost you much for the shipping fee. And we issue a 60% refund for returned orders. The shipping fee and handling fee we spent on your order when shipping the order out, this part cannot be refundable. If you still want to return your items, we will send you the return address."
Ridiculous.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2016
California
1 review
0 helpful votes
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Nice Site
September 15, 2016

I like the products I got from Rotita. One skirt was kind of cheap but fairly price and I like the style. Items shipped out in a fair amount of time. So far happy and I would order from them again.

Date of experience: August 14, 2016
Washington
1 review
0 helpful votes
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Find My Place to Buy
September 15, 2016

I have bought quite a lot stuffs here in just two months. That is when I came to know about this website. I just love the items that I have purchased for the price that I paid. They are in good shape and so make you stunning. In all, I love the color, the material, the price and their service is efficient too.

Date of experience: August 14, 2016
California
1 review
0 helpful votes
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The Price is Great
September 15, 2016

The shipping takes about two weeks time, but I do not mind waiting when I am getting something for this less price. Who wants to pay more when you know that the same items are for such low prices at here. And good quality too. I love the price!

Date of experience: August 14, 2016
Washington
1 review
0 helpful votes
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The Dress is Flittering
September 15, 2016

I had a really good experience with this purchase. My order came on time and my clothes fit just right. I followed the advice from other reviewers and I'm very happy with the quality of my item. Luckily most, the dress is really flittering me and I wear it a lot. I will purchase again.

Date of experience: August 14, 2016
Washington
1 review
0 helpful votes
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Wonderful Service Experience
September 15, 2016

I ordered a purse and I love it! I did have problems with other parts of my order. (ran out of product and didn't ship on time) but they were quick to respond. They did everything they possibly could to right their wrong and made sure I was satisfied. They were very professional.

Date of experience: August 14, 2016
Maine
1 review
0 helpful votes
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Nice Buy Here
September 15, 2016

"The customer service team works hard in satisfying their costumers! I have been pleased a few times I have ordered with them! They are excellent! The shipping doesn't take long either! There are a large amount of products to choose from. You can read the product descriptions and sizes so you can enjoy your purchases. The site is easy to use, orders arrive in a resonable time, out of stock items are refunded quickly. I recommend the site and hope you enjoy using it too.

"

Date of experience: August 14, 2016
Washington
1 review
0 helpful votes
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Highly Recommend!
September 15, 2016

This ring is beautiful! I've had my eye on it for a while & finally purchased it. It is so sparkly & very feminine, but not too small. The setting is very pretty with a neat design. Highly recommend! I will come to this site to buy another items soon.

Date of experience: August 14, 2016
Maine
1 review
0 helpful votes
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So Happy about the Items Received!
September 15, 2016

I am so happy with my purchase, I cannot stop looking at it! I eagerly waited all week and I was not disappointed when it arrived in the mail today! The color and the band width are beautiful, feminine, and elegant. I bought this as an (a replacement) engagement ring after I lost my original one which was white gold, but I really like the rose gold on this.

Date of experience: August 14, 2016
Canada
1 review
7 helpful votes
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What is this crap?
August 16, 2016

This is not even real clothing! It is terrible quality and size doesn't make any sense, I couldn't even fit the xL shirt over my head (I am normally a size L in shirts) the bathing suit I ordered had no li we, and customer service literally did nothing. To get a rerfund I'd have to send the package with a tracking number but that would have been more than the cost of the garments. Cheap crap from China, dint waste your money.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2016
Wisconsin
1 review
7 helpful votes
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Not happy
August 14, 2016

I ordered a swimming suit and also took the "insurance". They have a Chinese tracking number but said it was delivered to my house in the USA in 7 days frI'm my order date. I did not receive my item. They refuse to ship it again. They offered me a 60 % credit towards my next purchase. I have refused.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2016
District of Columbia
1 review
0 helpful votes
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Better than The Picture!
September 13, 2016

Way better than the picture! And fits like a glove! I'm a size 8, and was skeptical if it would fit or not and it fits perfectly. It looks like the REAL thing, lots of shine and sparkle. The size of the center crystal is also perfect not too big and not too small!

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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I Absolutely Love This Dress!
September 13, 2016

I absolutely love this dress. Fits perfectly and super comfortable. Love the material that it is made of! I was hoping to get this dress before my trip to the beach so that I could wear it on my trip but it was definitely worth the wait.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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I'll be Buying from This Site Again!
September 13, 2016

I am over the moon with this dress! Amazing value, great quality and the fit is perfect. For the price I expected it to be small and of a poor quality - I couldn't be more wrong! Being on the large side too, this dress is so flattering and I have received no end of compliments. I'll be buying from this site again!

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Great Online Shopping
September 13, 2016

My daughter taught me how to shop online and it is the very first time that I bought something online. I am so happy I choose Rotita to make my very first order. Many thanks to the customer service on Rotita. I am working hard on becoming a fashion mother now.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Nice Customer Service
September 13, 2016

It is the best customer service I ever meet online. She provided me a lot of great suggestions on choosing the right size. I am not confident of my figure, but she helped me find back my confidence and got the perfect dress for me. I am so happy and thanks so much for such great service.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Safe Payment
September 13, 2016

It makes me feel safe using Paypal to pay my order and it is very convenience as well. I am worried about the safety of my money but now I totally trust this website. I have got my package and I love the dress I bought! I will shop a blouse as a birthday present for my little sister.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Safe Payment
September 13, 2016

It makes me feel safe using Paypal to pay my order and it is very convenience as well. I am worried about the safety of my money but now I totally trust this website. I have got my package and I love the dress I bought! I will shop a blouse as a birthday present for my little sister.

Date of experience: August 12, 2016
Washington
1 review
0 helpful votes
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Love the Designs
September 13, 2016

All my friends and classmates are fans of Rotita. We love the fashion designs of the clothes, and we love the price the most! Truly speaking it helps me save a lot of money. And the shipping is great. My package can be delivered on time for my party.

Date of experience: August 12, 2016