business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Texas
1 review
3 helpful votes
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This company is a scam. It is true, "if something looks or sounds to good to be true, it probably is". Their merchandize is pure crap! Trust me, nothing looks like it does in the pictures. The material looks and feels cheap... because it is. The sizes are not even close to what they should be... its all kinds of wrong. Customer service is a joke, instead of exchanging anything for you, they tell you it's best for you to give it to someone for a gift. I STRONGLY suggest that NO ONE order anything from this company... THEY SUCK!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2016
Rotita R. Rotita Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

Ireland
1 review
7 helpful votes
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Never again
August 28, 2016

I have found this company to be a nite mare to deal with. Clothes arrived 2 months later (so too late for my holidays) quality was very bad and sizing was a joke. As soon as I received them I returned them and 2 months later I still have not received a refund or even an acceptable response from them. Their online chat service is a joke. You never get a straight answer or can't even understand the English most times. STAY AWAY FROM THIS WEBSITE They are not worth the hassle and you will be at a loss. They have unlawfully kept my payment of 105.00 dollars. Disgraceful..

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2016
Japan
1 review
0 helpful votes
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Rotita.com is definitely the best store
September 27, 2016

Rotita.com is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among all. I receive my orders very fast and I am shopping at Rotita.com for two years now and I am not going to change :). Great work and great team, I wish you only success.

Date of experience: August 26, 2016
Japan
1 review
0 helpful votes
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Very professional. Good quality products. The customer server is helpful and yes they deliver your product on time. This is my third time shopping on this site and I will recommend them to anyone who is looking for good quality products on low cost.

Date of experience: August 26, 2016
Japan
1 review
0 helpful votes
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Great services and fast delivery!
September 27, 2016

Great services and fast delivery! I found Rotita.com on google plus and then I check website and I like most of their items and I placed my first order soon. Really picture and final product is same. I love every item of Rotita.com and Ill buy more when I need more. Everyone should buy from there if you like fashionable lovely items.

Date of experience: August 26, 2016
Japan
1 review
0 helpful votes
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This website is excellent.
September 26, 2016

Let me start off by saying that I don't usually order stuff online but if every store was as easy as using this one then I would easily change my tone there's a lot of things to pick from in there pretty much all of my budget the clothes I ordered this is very nice and comfortable the shipping was very fast all in all I would say that this website is excellent.

Date of experience: August 25, 2016
Japan
1 review
0 helpful votes
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Awesome buy!
September 24, 2016

I love everything about Rotita from the fit to the feel of the fabric, from the speed to the package of the delivery. And no shipping fee made the order cheaper. Such a good deal you couldt miss!

Date of experience: August 23, 2016
Japan
1 review
0 helpful votes
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It was such a hit.
September 24, 2016

I always ordered the medium and all of them were perfect fit. Fist time I bought here I filled in a wrong phone number and I found a few days later, I was so worried and I contacted customer service by email. They quickly solved my problem. And for the price you can't beat it. Overall great purchases for great material and comfortable customer services.

Date of experience: August 23, 2016
Japan
1 review
0 helpful votes
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Exactly what I was looking for.
September 24, 2016

Rotita is the site exactly what I was looking for. Theirs items are really dressy and the price of them are already so cheap. I will definitely recommend this site to anyone.

Date of experience: August 23, 2016
KR
1 review
0 helpful votes
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In love with this online shop
September 19, 2016

I'm in love with this online shop. Clothes always fit me just right and accents all the right areas of my body. I'm a loyal fan of this site. I love all the clothes provided by the seller. It is so beautiful and very good for me. I would recommend this site to all of you and you won't regret.

Date of experience: August 18, 2016
KR
1 review
0 helpful votes
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Product came within 1 week. I think it is fast delivery. Another one for the Girlfriend. She likes the material and perfect for the summer weather in the US. This website is great for you needs and you do not need to spend hundreds of dollars for the same product. Keep up the good work!

Date of experience: August 18, 2016
KR
1 review
0 helpful votes
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Good quality, the material is soft.
September 19, 2016

Good quality, the material is soft and the dress fits well. It arrived in 10 business days which I think is great. So fast shipping time. I always get very pleased with the products when I get them and try them on. Pretty good and perfect for the summer time.

Date of experience: August 18, 2016
KR
1 review
0 helpful votes
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I love love love this website.
September 19, 2016

I love this website. The products are very nice good material as picture... size small fits big booty girls as well... if you have small breast areaand look the same as the image. I received a lot of compliments wearing it. Will recommend it to others.

Date of experience: August 18, 2016
KR
1 review
0 helpful votes
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This website has very reasonable price
September 19, 2016

This website has very reasonable price to compare to the local prices. The items from this website are very cute. I am very happy with this item. Shipping was a few days, but worth it. The material is nice and soft enough. I'd recommend it.

Date of experience: August 18, 2016
KR
1 review
0 helpful votes
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Fast delivery and great service
September 19, 2016

Recently I ordered a dress for my girl friend, now I see that it looks her so sexy. My girl friend was surprised about the quality and design. And I find out that Rotita service is so fast than other of online store. So I would like to recommend this fast service to all.

Date of experience: August 18, 2016
KR
1 review
0 helpful votes
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A great experience
September 19, 2016

This is the third dress of this type I have bought from this seller for myself, and I have been very pleased with all of them. I would like to extend my gratitude for the fast service and quality of clothing received. Great service I see ever my life. I will continue to purchase from this Rotita.com

Date of experience: August 18, 2016
New Jersey
1 review
6 helpful votes
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Complete garbage
August 20, 2016

I ordered matching shirts for my friend and I. They arrived and looked absolutely nothing like the picture, they were worse than Halloween costume quality. Even worse they won't let me return, been emailing back and forth for a week and keep getting bull$#*! replies. Needless to say, don't order from them! I would give 0 stars of that was an option.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2016
California
1 review
0 helpful votes
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Rotita.com went above and beyond what I had expected. I was very satisfied. They made sure to maintain constant contact the entire time I was waiting on my order. I will definitely order more from them in the future; they really cared about my satisfaction. I just asked that they inform costumers on items that are back ordered. Thank you, rotita.com for restoring my trust! I would recommend you to friends and family.

Date of experience: August 17, 2016
California
1 review
0 helpful votes
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Once again a great experience.
September 18, 2016

Once again a great experience. Rotita.com is really great! And their collection is awesome. Exclusive collection with reasonable price. One site for everything. This is the site where I can find anything. I just go to rotita.com for order anything. It just look likes the picture. They delivered the product just in time. Good service.

Date of experience: August 17, 2016
California
1 review
0 helpful votes
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I bought some products from rotita.com and they were shipped super fast! Great prices, great range of products. I will definitely be back - a great place to buy low cost, quality products. Thanks

Date of experience: August 17, 2016