business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
KR
1 review
0 helpful votes
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Fast Shipping Works for Me
October 7, 2016

I got my swimwear just on time as they have told me when I placed the order. Thanks for the fast shipping, I got it the day before my friends engagement and it flattered me a lot and I am really pleased with that. The service provided was great, they were patient taking care of your problems, very nice and sweet, thank you guys.

Date of experience: September 5, 2016
KR
1 review
0 helpful votes
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Nice Experience
October 7, 2016

I was always concerned about security and quality buying online and I have been looking for affordable products at good quality. Now I think I have found it. The items are good and customer service is super good, the delivery is fast. Whats more, the dress I have bought is really fit me. Overall, the experience has been quite great. I recommend you do it here too.

Date of experience: September 5, 2016
GB
1 review
5 helpful votes
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I bought swimwear. They made it really difficult for me to return it. Very unhelpful. The bikini top was too big so unwearable. I had to fight for a returns label and in the end I had so little confidence that they would send a refund I didn't waste more money on postage. Never buy from here!

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2016
Rotita R. Rotita Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

Japan
1 review
0 helpful votes
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Good Company
October 3, 2016

I love this site. Rotita has a wide variety of products. I have ordered various products from them and they have all been fantastic, especially the swimsuits. They also have excellent customer service. If you have problems with your orders, they are always willing to resolve any issues. The reply is very quickly. I love the products as well the service!

Date of experience: September 1, 2016
Japan
1 review
0 helpful votes
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Rotita is a great online store to get cute clothes at cheap prices. The shipping was fast and the clothes are exactly as described. I will definitely continue shopping with them, because they are so generous with their discounts and coupons, as well as points that can give you up to a 20% discount before shipping costs. When asking their customer support a question, they always get back to you rather quickly. I will definitely continue shopping here!

Date of experience: September 1, 2016
Japan
1 review
0 helpful votes
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Fast Shipping
October 3, 2016

I wanted to share that I had an awesome experience with Rotita. Quality of products is awesome and I would definitely buy here again. I'm very happy with shipping. I paid for expedited shipping and I got my products faster than the stores here in the U.S. I placed my order on a Sunday and by Thursday I had all of my dresses at my door step.

Date of experience: September 1, 2016
Japan
1 review
0 helpful votes
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Best Buy I've Ever Had
October 3, 2016

I'm 5'04", 120 pounds and it fits me like a glove! Couldn't believe how perfect of a fit it was, it hits me literally right at my ankle. The material is stretchy too which is nice. If it wasn't stretchy it probably would have been tight to zip up but with the stretch it was great. Best buy I've ever had

Date of experience: September 1, 2016
Japan
1 review
0 helpful votes
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I Recommend This Dress!
October 2, 2016

Love the dress! Nice quality fabric and not see through sheer. Great length, too! Got a lot of compliments. I'm 5'7 1/2" and hourglass figure and bought the Large. I will recommend this site to my friends! Their customer service is also so great; they are so patient to answer all of the questions you asked them

Date of experience: August 31, 2016
Japan
1 review
0 helpful votes
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Fashion Black Mini Dress
October 2, 2016

I think I can almost wear this dress for nearly any occasion. Before I open my package I had little confidence on online shopping, but now I have changed my mind. This classic black mini dress has become one of my favorite!

Date of experience: August 31, 2016
Japan
1 review
0 helpful votes
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The quality is Very Good
October 2, 2016

I bought the necklace when it was on sale. I thought the quality might not be as good as others since its price is very low, but I know I was totally wrong when I open my package. All the decorations is just like the picture. Only one pendant has a scratch but it is totally OK.

Date of experience: August 31, 2016
Japan
1 review
0 helpful votes
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Ann McKenzie
October 2, 2016

I bought a dress and I thought the package should include a belt by mistake. When I angrily asked the customer service, she kindly explained the fact and I realized that is my fault. Then she contacts the factory and introduced some beautiful belts which can match my dress, and they are very cheap. Now I am waiting for my package again!

Date of experience: August 31, 2016
GB
1 review
3 helpful votes
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Dont bother!
September 2, 2016

One item seriously mis sized. Second item quite nice quality but sizing ridiculously wrong, opk this is always a chance you take with online purchasing but rotitas 30 day refund policy is a scam... first they offer SMALL DISCOUNT off the replacement P[URCHASE! Then, although the goods were despatched from a u. K. address, they say the returns have to go to shanghai... for a 60% refund... just outrageous.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2016
KR
1 review
0 helpful votes
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So many styles
September 1, 2016

From my first time looking through Rotita till now, it's always been extremely easy to navigate through and find exactly what you're looking for. There are filters that can help find items in your price range or style. Easy to add to cart; check on your orders, and pay. Overall, the site is just great in general.

Date of experience: August 30, 2016
California
1 review
9 helpful votes
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Never Received Refund
August 30, 2016

The order back from June that I never received is going to be 70% refunded.

As of today September 16,2016 Rotita never refund me the 70% on the order I placed back in June which I never received. When I received the email that they were going to refund 70% another customer replied and said you will never get it and they were right sorry to say.

Date of experience: August 30, 2016
KR
1 review
0 helpful votes
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Fast Shipping
September 30, 2016

Fast shipping, and overall very happy with my product. Today, i have received the top i ordered in rotita.com, and when i open it, i am so happy with the color, so beautful, and i can not wait to wear it.

Date of experience: August 29, 2016
KR
1 review
0 helpful votes
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Fantastic Website
September 30, 2016

Fantastic company and I will be buying a lot more. When i receive the order and the items are exactly what I expected!

Date of experience: August 29, 2016
KR
1 review
0 helpful votes
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Good Customer Service
September 30, 2016

I am truly thanks for the best service is have had the pleasure of experiencing from you guys.And i will keep up the wonderful job with you guys. Thanks for your help that i can get the package on time.

Date of experience: August 29, 2016
KR
1 review
0 helpful votes
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Love the Site
September 30, 2016

I love this site. Because most of the time, the products are reliable, correspond to the description and if you ask something, someone will answer to you. And this is really, really really cheap with good material.

Date of experience: August 29, 2016
KR
1 review
4 helpful votes
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Wonderful experience
August 30, 2016

I purchased this one, and it is perfect to me. I could not have expected to find any better. This experience has also made me purchase 3 more suits. Awaiting their arrival, very excited! Hope them come earlier!

Date of experience: August 28, 2016
KR
1 review
0 helpful votes
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Better than expected
August 30, 2016

The item is as cute as expected. It is shorter in length than expected but after altering it a bit, it fits perfectly. I am satisfied with it, especially because of the great price. I am happy with product overall.

Date of experience: August 28, 2016