business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
GB
1 review
2 helpful votes
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Hi I ordered a coat after 3weeks 2 coats arrived from address in Middlesex never seen anything like it stiching coming undone long at front. Short at back no invoice phoned them didn't get back to me so sent them back to address on package then told its wrong got to send them to china after they had been delivered still no refund and cost me with postage £75 plus

Date of experience: December 7, 2016
Texas
1 review
3 helpful votes
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Scam, scam, scam
December 6, 2016

Ordered a coat on 11/13 - on 11/19 it hadn't shipped, even though it said 2-3 business days. I inquired. They said it was out of stock, and it would be 3-5 days. Waited until 2/24 - still out of stock - needed another 2-3 days to restock. Checked in on 11/29. Still not shipped. Told them I was going to report their site if they didn't issue immediate refund. 12/1 - told it would be $3 to cancel item. Told them if they didn't refund 100% I would light up the Internet with the details of this scam. They said they'd refund 100%, that it would take 2-3 days. Still haven't seen it, but giving them till Tuesday. Horrible, horrible scam. I feel like such an idiot for falling for it. Never again.

Date of experience: December 4, 2016
California
1 review
1 helpful vote
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Customer service
December 6, 2016

Received a tracking number after complaining and tried to track the item and it says that that tracking number does not exist. I will be notifying pay-pal also.

Date of experience: December 4, 2016
GB
1 review
4 helpful votes
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Be careful
December 5, 2016

Wish id found these reviews before ordering! The dress i got is so much tighter than youd expect for the size and there are no return options. Just wasted my money!

Date of experience: December 3, 2016
Massachusetts
1 review
1 helpful vote
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DO NOT purchase from this company. They will not refund you 100% and they are in China. You will have to pay shipping to return and even though their site says FREE shipping. It is not. They end up charging you when you try to return items.
The sizes are not even close to accurate. Such a scam!

Date of experience: December 2, 2016
Virginia
1 review
5 helpful votes
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Bought dresses from Rotita, took over one month to receive. Colors of the dresses were BAD. The dresses were too short only coming down to mid butt and I had brought them larger then there normal size. Trying to send them back was ridiculous, they didn't want to refund me all the money 60% only because even though it was free shipping they have to charge you for the shipping to send it and I now have to pay to send it back to china, which is an exorbitant amount. VERY DISSATISFIED! I have filed a complaint with PayPal, they should not do business with this Company.

Date of experience: December 2, 2016
Colorado
1 review
8 helpful votes
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Ordered a jean jacket on Oct 31st. Have submitted 2 tickets to inquire and their response is that tracking isn't updated often. Wish I had read these reviews before making this purchase! Can something be done to put them out of business?

Date of experience: November 30, 2016
GB
1 review
4 helpful votes
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Worst ever
December 2, 2016

This is the worst piece of clothing I have ever seen. My wife ordered a coat that looked amazing on their site. Honestly it is embarrassing and no one would be stupid enough to wear it. It looked like a blind 100 year old brain dead with no hands had made it. Do not go near this lot as they are a disgrace and you are just throwing your money away.

Date of experience: November 30, 2016
Michigan
1 review
1 helpful vote
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Ripoff - Buyer Beware!
December 2, 2016

Terrible quality, terrible sizing, terrible customer service, no return postage, offered store credit of 20&, but nothing I want from this company.

Date of experience: November 30, 2016
Alabama
1 review
1 helpful vote
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Bad business
December 1, 2016

This company took my money but sent no dress. Most reviews are horrible. I wish I would of looked at reviews first. Lesson learned.

Date of experience: November 29, 2016
GB
1 review
3 helpful votes
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NEVER BUY FROM HERE
December 1, 2016

False advertising at it's best!
Not the material or size stated when buying, when asking for a return instructions was told... better off trying to sell privately or e-bay etc as will only give 60% refund and I will have to pay for return post to china! It was a uk website I ordered from! Also told what do I expect for the money! Well at the very least I expect to be able to wear what I brought! So the outcome is I will get about £20 of my £70 spent back that's if they are true to that promise which I doubt... really sad:-(( I am left with NOTHING. TOTAL SCAM surely this is illegal

Date of experience: November 29, 2016
New York
1 review
2 helpful votes
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Completely fraud... never received merchandise they say it was sent to incorrect address... When you request a refund they say they will give 60 percent. Run... look else where. Poor service. I will never shop you here agaim

Date of experience: November 28, 2016
Virginia
1 review
4 helpful votes
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TOTAL SCAM
November 30, 2016

This site offers CHEAP items with fake photos. I ordered a sweatshirt and the one I got was NOTHING like the picture online. Horrible material. Tried contacting customer service twice and was emailed back once and then ignored once they realized I wanted a refund.

Date of experience: November 27, 2016
GB
1 review
2 helpful votes
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So disappointed
November 28, 2016

My dresses are I unwearable and I was charged £11.25 customs fees or the post office wouldn't deliver. I paid the fees, Rotita said thank you & after several emails asked me for the invoice for the customs charges. My saga continues. I was hoping for at least the grace for them to refund these costs for delivery. NOW CHANGED NAME TO MODILY

Date of experience: November 26, 2016
Alabama
1 review
1 helpful vote
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They chared me twice and sent me two dresses that are both horrible. The dress is two different colors that don't even come close to matching, and the bottom is two feet longer than the picture on the website. NO WAY IT COULD BE WORN! I took pics and sent them in and they want me to keep the dresses and give me 30% foe one item. After reading all these reviews, I think we should start a class action lawsuit against them. If I could rate this, site a zero, I would!

Date of experience: November 23, 2016
New Jersey
1 review
5 helpful votes
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Just bad service
November 24, 2016

I odered items and the money was taken from my paypal right away but items were not received for several weeks. Some items did not look the same as pictured. I am currently trying to return items and be credited but the service department is not getting back to me. There was no receipt or way of returning within the shipment. The dress may be cute but it so isn't worth it.

Date of experience: November 22, 2016
Rhode Island
1 review
5 helpful votes
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Bought two dresses from Rotita, took one month to receive. One dress was sold as pink but it was orange. The dresses were too short only coming down to mid butt and I had brought them larger then there normal size. Trying to send them back was ridiculous, they didn't want to refund me all the money 60% only because even though it was free shipping they have to charge you for the shipping to send it and I now have to pay to send it back to china

Date of experience: November 22, 2016
Australia
1 review
4 helpful votes
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Don't waste your money
November 23, 2016

They don't even deserve 1 star. I ordered a tankini 3 weeks ago. Looked up the tracking as it seemed to be taking ages to get here. It said the addressee (me) had received it. I have received nothing. Checked with my local Post Office yesterday and again this morning - nothing. The post office said they would never just leave the parcel as I had to sign for it. I checked my letter box to see if there was a slip from the post... nothing. I send them a 'contact ticket' yesterday and again this morning and haven't heard a peep from them. I'm guessing it will never arrive but they happily took my money. Will NEVER EVER buy from this mob again.

Date of experience: November 21, 2016
GB
1 review
5 helpful votes
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Paid for my items. Months later still not received them.
For weeks my order status was" paid, not dispatched" I waited patiently, then gave up and asked for my money back several times. I have now received an email saying," we will not refund your money, please understand" I understand this is a complete rip off

Date of experience: November 21, 2016
Oregon
1 review
3 helpful votes
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Poor
November 21, 2016

The actual size was only a third as of that describe. What was suppose to be a snuggle elephant (to cradle an infant) but this could cradle a mouse. Disappointing!

Date of experience: November 19, 2016