Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Hi I ordered a coat after 3weeks 2 coats arrived from address in Middlesex never seen anything like it stiching coming undone long at front. Short at back no invoice phoned them didn't get back to me so sent them back to address on package then told its wrong got to send them to china after they had been delivered still no refund and cost me with postage £75 plus
Ordered a coat on 11/13 - on 11/19 it hadn't shipped, even though it said 2-3 business days. I inquired. They said it was out of stock, and it would be 3-5 days. Waited until 2/24 - still out of stock - needed another 2-3 days to restock. Checked in on 11/29. Still not shipped. Told them I was going to report their site if they didn't issue immediate refund. 12/1 - told it would be $3 to cancel item. Told them if they didn't refund 100% I would light up the Internet with the details of this scam. They said they'd refund 100%, that it would take 2-3 days. Still haven't seen it, but giving them till Tuesday. Horrible, horrible scam. I feel like such an idiot for falling for it. Never again.
Received a tracking number after complaining and tried to track the item and it says that that tracking number does not exist. I will be notifying pay-pal also.
Wish id found these reviews before ordering! The dress i got is so much tighter than youd expect for the size and there are no return options. Just wasted my money!
DO NOT purchase from this company. They will not refund you 100% and they are in China. You will have to pay shipping to return and even though their site says FREE shipping. It is not. They end up charging you when you try to return items.
The sizes are not even close to accurate. Such a scam!
Bought dresses from Rotita, took over one month to receive. Colors of the dresses were BAD. The dresses were too short only coming down to mid butt and I had brought them larger then there normal size. Trying to send them back was ridiculous, they didn't want to refund me all the money 60% only because even though it was free shipping they have to charge you for the shipping to send it and I now have to pay to send it back to china, which is an exorbitant amount. VERY DISSATISFIED! I have filed a complaint with PayPal, they should not do business with this Company.
Ordered a jean jacket on Oct 31st. Have submitted 2 tickets to inquire and their response is that tracking isn't updated often. Wish I had read these reviews before making this purchase! Can something be done to put them out of business?
This is the worst piece of clothing I have ever seen. My wife ordered a coat that looked amazing on their site. Honestly it is embarrassing and no one would be stupid enough to wear it. It looked like a blind 100 year old brain dead with no hands had made it. Do not go near this lot as they are a disgrace and you are just throwing your money away.
Terrible quality, terrible sizing, terrible customer service, no return postage, offered store credit of 20&, but nothing I want from this company.
This company took my money but sent no dress. Most reviews are horrible. I wish I would of looked at reviews first. Lesson learned.
False advertising at it's best!
Not the material or size stated when buying, when asking for a return instructions was told... better off trying to sell privately or e-bay etc as will only give 60% refund and I will have to pay for return post to china! It was a uk website I ordered from! Also told what do I expect for the money! Well at the very least I expect to be able to wear what I brought! So the outcome is I will get about £20 of my £70 spent back that's if they are true to that promise which I doubt... really sad:-(( I am left with NOTHING. TOTAL SCAM surely this is illegal
Completely fraud... never received merchandise they say it was sent to incorrect address... When you request a refund they say they will give 60 percent. Run... look else where. Poor service. I will never shop you here agaim
This site offers CHEAP items with fake photos. I ordered a sweatshirt and the one I got was NOTHING like the picture online. Horrible material. Tried contacting customer service twice and was emailed back once and then ignored once they realized I wanted a refund.
My dresses are I unwearable and I was charged £11.25 customs fees or the post office wouldn't deliver. I paid the fees, Rotita said thank you & after several emails asked me for the invoice for the customs charges. My saga continues. I was hoping for at least the grace for them to refund these costs for delivery. NOW CHANGED NAME TO MODILY
They chared me twice and sent me two dresses that are both horrible. The dress is two different colors that don't even come close to matching, and the bottom is two feet longer than the picture on the website. NO WAY IT COULD BE WORN! I took pics and sent them in and they want me to keep the dresses and give me 30% foe one item. After reading all these reviews, I think we should start a class action lawsuit against them. If I could rate this, site a zero, I would!
I odered items and the money was taken from my paypal right away but items were not received for several weeks. Some items did not look the same as pictured. I am currently trying to return items and be credited but the service department is not getting back to me. There was no receipt or way of returning within the shipment. The dress may be cute but it so isn't worth it.
Bought two dresses from Rotita, took one month to receive. One dress was sold as pink but it was orange. The dresses were too short only coming down to mid butt and I had brought them larger then there normal size. Trying to send them back was ridiculous, they didn't want to refund me all the money 60% only because even though it was free shipping they have to charge you for the shipping to send it and I now have to pay to send it back to china
They don't even deserve 1 star. I ordered a tankini 3 weeks ago. Looked up the tracking as it seemed to be taking ages to get here. It said the addressee (me) had received it. I have received nothing. Checked with my local Post Office yesterday and again this morning - nothing. The post office said they would never just leave the parcel as I had to sign for it. I checked my letter box to see if there was a slip from the post... nothing. I send them a 'contact ticket' yesterday and again this morning and haven't heard a peep from them. I'm guessing it will never arrive but they happily took my money. Will NEVER EVER buy from this mob again.
Paid for my items. Months later still not received them.
For weeks my order status was" paid, not dispatched" I waited patiently, then gave up and asked for my money back several times. I have now received an email saying," we will not refund your money, please understand" I understand this is a complete rip off
The actual size was only a third as of that describe. What was suppose to be a snuggle elephant (to cradle an infant) but this could cradle a mouse. Disappointing!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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