Order 3 products, 1 was the wrong item, 1 it was a size small but marked XL.
Offered 8 dollars credit to buy more garbage.
Then said to get full refund I had to pay to ship it back, the postage would be 8 times the cost of the product...
I will stay with AMERICA for now on, was just trying to get my wife a few more gifts for Christmas, did NOT work.

Then when you enter a bad review, they reject it, which in my opinion is fraud.

Will never buy from here again! Suggest you do not either...

I ordered two tops from these rip off artists! First off as I was ordering I made sure to read the reviews on their site! Sadly I should have googled them and not relied on their own site. It took double the time for the two items I ordered and to top it off when I received the items they were of poor quality and two sizes smaller than the size on the tag stated! They looked like something for a child's doll and not a human! I'm livid and will never order from them again! How can these people lie and get by with it? They should not be allowed to do business in the USA!

Before you buy from rotita please read their return policy it really sucks. The 2 tops I ordered took a month to receive & looked nothing like the picture shown the red one said it was a sweater which it is not & the large was huge. The other was said to be red but was 2 different colors looked like a clown top! Heres the sad news if you want to return them to china you have to pay shipping both ways plus restocking fees & anything else they can try to make you pay for! I would never, ever order from this company ROTITA again! I JUST WANTED MY MONEY BACK! Guess what ain't going to happen! They told me to donate the tops to goodwill because it would cost me more than I paid to send the items back! Please stay away from this company!

They took my money on December 1st 2016. It is now December 26th 2016 and still have yet to even ship my order. So much for the ships in 2-5 business days as stated on web site... can't call all I Get is a machine that's states person not available... emailing is a joke all they state is basically waiting for it to come to our warehouse oppps we sold too many for what people ordered... so if that's the case don't keeps selling a product you don't have. Will never buy from these scammers again. Wish I would have seen these reviews I would have never ever even attempted an order.

If you used a credit card rather than spending time and more money, file a dispute with your credit card issuer or bank card issuer. Odds are they will know this company does bad business and refund your money so long as you return the product. Then you won't owe the 40% restock fee. And if you haven't received your product in the time promised then cancel the order via your card issuer. They retract the funds. You can also in some cases write Return to Sender addressee no longer resides here. Odds are by the time you get your product you'll have moved twice and put on five pounds anyways.

They claim free shipping when purchasing, but when you try to return they make it impossible stating that they cannot refund you the full amount of your purchase because of "shipping" charges. They offer you a $25 refund and let you keep the clothing, WHICH DOESN'T FIT. Order acknowledgment email also says that once payment is processed I would receive an order invoice/summary email... never received. I've asked for this because I wanted to see the breakdown of charges. Nope. Currently disputing charge with PayPal.

I learned the hard way that you should never order anything from China! All these reviews are valid and true when it comes to ordering clothing and items from China. I ordered two coats from a different company that was from China and had the same problems as the people in these reviews did. I got a total refund minus shipping costs, and got to keep the two coats, but this was after a long time arguing with them. So I learned never, and I mean, NEVER order anything from China. The coats I ordered did not look like the photo, they were cheaply made, the lining ripped in one of them, and they were way too small. I tried to sell them at a garage sale but no takers. I just want to get my shipping costs back if they ever get sold. You live and you learn. But, please NEVER order anything from China!

Okay, so my item will not make it before Christmas. I gave this company another try thinking the first time was just a mistake only to be done again almost the same way as before. I placed my order on 12/10 to find out 7 days later it was shipped which obviously changes the 6-10 day timeframe given by your website all together (false advertising). I am so sorry but this experience will make another bad review from me and I will not be using this company again.

My story is just like everyone else. Bought two coats on black Friday, haven't recieved them one month later. Their email responses are somewhat quick but they don't give any helpful information. It's all just so SHADY! I'm convinced I'll never receive my items and if I do I'm sure it won't fit or will be horrible quality according to the reviews. I am insulted and pissed and I think we should ban together and shut this site down! Sure I didn't spend a whole lot of money but it sounds like they've ripped a lot of people off and are doing pretty well for themselves and that simply needs to stop.

I purchased a cute dress and when it came, I found it was too large.
I requested an exchange and they wanted me to pay shipping both ways.
Then decided to just return and they wanted me to pay shipping and 40% penalty.
I can see the shipping one way for an exchange or 1 way for return, but not
Both ways on exchange nor a 40% penalty and return shipping. They just lost what might have been a very good customer. Product quality was okay, not outstanding, but something I would wear. Don't buy from these people! Find someone who is more reasonable with returns and exchanges! When the cost of returns and exchanges exceeds the cost of the item, that is beyond off the chart BAD!

Experts in taking orders and your money
Novices in measurements, accurate fits and finishes of clothes.
A taylor apprentice can produce more professional clothing.
Returns... you pay for postage, you might even get a percentage of your payment, but I trust I will have to wait along while for that.

Oh how I wish I had read these reviews before I ordered with this horrible excuse of a company!
I ordered a bathingsuit, that was already broken before I tried it on. The material is of very poor quality and they used mismatching fabrics, nothing like the photos.
Needless to say I contacted customer service to return my order.
At first they said I could keep the item and fix it and they would bear the cost, because sending it back would be a big hassle for me. So I thought, ok cool, saves me the trouble, not that I'll ever use the product cause it's $#*!, so I said ok. Then they told me they would do their best to give me back 20% of my paid sum as store credit! Needless to say I was NOT having that! No way I want store credit, I'll never shop with them again! I'm still trying to get this sorted. They moved up to 40% now, but still refuse me to send me their return address, so I can't actually return it to them! They keep telling me if I dont want it I should put it up for sale online and sell it on?! Seriously WTF?!