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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I ordered some swimsuits. They never sent me an order confirmation. After waiting a long time, I decided to contact them for the shipping status. Their phone # is incorrect on their site. No email was given either. So I placed a dispute through PayPal since I used them in this transaction. They got in touch with me through that and I finally received my order. However, one of the suits I ordered was too small. It was extremely small and yet my other suits fit fine in the same size. Huh? I contacted them through an email they gave me and they have offered me 40% off my next purchase to replace the wrong size suit. When they finally sent me the info for that it equaled $4.30. Huh? It takes a full day for them to respond to anything because they are 12 hrs ahead of me (China). I am still trying to resolve this matter. Using this company was a huge mistake! Never again will I order from anyone that I've never heard of without doing my homework first. If they were here in the states, I would contact the BBB and put an end to them!
Have tried to contact Rotita to return damaged coat... received with spots all over it. They require an order number - no order number given... never received one in order confirmation or in package. Has link to "Forgot order number" - nothing comes up. So I submitted question in new order question area on site. No answer. Paid with PayPal, so out of luck. All I have is PayPals Transaction number.
Terrible company. Poor quality product, ridiculous sizing, and awful customer service. Pay attention to the reviews. Avoid this company at all costs.
Several weeks later, despite sending numerous messages & photographs of the faulty & wrong size tops, nothing has been done. I've received identical requests & replies off several people. They don't supply return labels, & it's very expensive to return them to China! From what l received, Rotita's items don't necessarily match their published photographs, it would appear that they rely on people giving up! Think twice before purchasing anything from Rotita.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Dreadful non existent customer service! After checking the sizes on their website, l ordered 3 tops in XXL, 2 are the wrong size & far too small & measure only 40 inches across the chest! The 3rd item is the correct size but has a black mark on the back. I've sent Rotita various messages & 2 lots of photographs showing the tops with a tape measure across the front to show the exact size, & the black mark on the back. I've also sent a message via Messenger. Two weeks later nothing has been done, they haven't supplied any return details! I would NOT recommend buying anything from this company!
Did anybody figure out how to get around the 'access denied'? The blouses I ordered were too small and it was too expensive to return so the gave me a credit which I can't access since all I get is that my access is denied. It doesn't make sense since I was going to place another order.
I ordered a swim suit for an upcoming vacation, but with the processing and delivery time, I knew I wouldn't get it in time. I also decided to look at reviews after ordering for some reason, and got nervous. I asked for a refund, and they emailed me almost immediately that it would take up to 30 days, but after two days, I received a full refund. I was very relieved!
My order was placed the 2nd week in April and haven't received it as of today and I sent email and still haven't heard anything yet this is my 1St time ordering and my last
I placed an order on May 8th and it was received yesterday May 17th. I got my bathing suit and i just love it! After i placed my order i checked the reviews of the company and I got so scared but I pray for the best as always and definitely nothing to regret at all! All I can say is, at least the swimsuits are the perfect size and a great fabric. I am very please with my purchase!
I thought it was odd that I haven't received shipping information... it has been close to 2 weeks yet they took the money out of my account instantly. I purchased a few swim suits from different sites online in hopes I'd find one I loved and return the others. The only reason I purchased this suit is because the website said "easy returns". From reading the reviews it seems this will not be the case and I do not have high hopes for it. I have already called two different phone numbers from their customer service with no response and one was even a busy tone. Thank god I only spent $30.00, but still, I'd love to see some customer service!
I wish there was a zero star because they are horrible. I ordered two items on March 26th. Because they are coming from China, I received my items on May 17th. When I received the items I did not like either of them because the quality was really cheap. My jumpsuit felt like paper. I will not order from them again.
I ordered a swimsuit from this company in April 2 and on May 18 still don't have it. I have gotten the runaround from them and all kinds of excuses why I don't have it. Now they want to give me store credit. Awful way to do business!
Just received my tankini love it fits perfect looks great bought it for my holiday to Florida thought it would be great for the water parks love the colour and style definitely recommend it
I ordered a swim suit. Paid for it. Then got a email that they were out of stock and won't be getting it in. I have received a credit to purchase another. Now, it will not let me log in. Says Access denied. Really? You advertised a swimsuit for sale, now you don't have it and I can't get my money or get another suit. SCAM!
The sizes are very inaccurate! The XL Dresses I ordered fit my daughter whose regular size is Medium also receiving the order was longer than expected.
Customer service is not available for you. If you have to returned a item, there's no one to talk to. Their website doesn't work to well. The clothes is cheap material like something to would get in a costume store. It takes weeks for you to received your items.
I might as well have thrown 117.00 into the air. I will be informing whomever is necessary to make this "so called" company disappear.
Waiting and waiting. Filled out a "ticket" to inquire about my order. A few days later I tried to check again. Entered my order# several times and it wouldn't go through. They took my $$ out of my account right away. I should have read the reviews! Never again!
What you see is not what you get. Pictures are deceptive, sizes run extremely small; shoddy workmanship; almost impossible to return merchandise to CHINA.
I was pretty worried about not getting my package or not liking my bathing suit after reading so many bad reviews, but it fits well and it is cute. It's kind of cheap fabric, and I probably wouldn't order from the site again.
I have been trying to find out how to return merchandise. No reply... no one answers the phone number provided on ad. The sizes are not true. Much smaller. Pictures on ad do not represent the true product. Misleading. Very unhappy customer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards