I ordered three tops from Liligal and when they arrived, was very disappointed. Sizing is wrong and poor quality. There was absolutely no paperwork with merchandise so it was obvious that the company did not support returns. When I pushed the issue, and was given instructions by PayPal, I followed them only to have Liligal say they did not receive the return. Of course they did not acknowledge the return as they didn't want to return my money in the first place. PayPal was of no help. I will never order online or use PayPal in the future as they continue to support a disreputable company, and offer little/non help. I'm now out the money for the merchandise, as well as the cost for the return shipping. I would have given 0 stars if I could have.

I ordered two items. One sheer blouse arrived with greasy marks on the elbows - looked like someone had worn it. The other, an open cardigan/jacket was so badly made, cut crookedly and puckering along the front edges that it is unwearable. Was offered that I could return them but expensive to do so. Was then offered a 40% refund, which I accepted but have one item that can only be thrown away and the other which after two washes is a bit cleaner.

Ordered 2 of the same bathing suits because I never received an email order confirmation for the 1st. So thinking my order did not go through, I re-ordered. The same day I re-ordered, both transactions were removed from my bank account. Both suits do not look like to pictures. I have been trying to return both but am so frustrated with no reply, no phone number (even though there is one listed, it is no longer in service). I have tried to Live Chat... nothing! I have submitted 2:"tickets" to receive a RMA (return merchandise authorization number)... nothing! The only way to submit a ticket is to hit the close button otherwise the site just takes you around in circles! What company does not include a return form in their orders?! I have resigned to the fact that I am out the $50 plus dollars and 2 bathing suits that I can not wear. I will never order from this site again and will probably not do much ordering on line again after this horribly frustrating experience.

I ordered two bathing suits and sent them back the next day -signature required per their instructions. Someone signed and accepted it and I still have not received a refund. I am disputing this with Paypal and my CC company. Lilligal has responded only once on Paypal to my reply and there is no direct phone number to call.
WHAT KIND OF A COMPANY CAN STAY IN BUSINESS WHEN THEY LIE ABOUT THEIR PRODUCTS THEN WILL NOT REFUND THE MONEY EVEN AFTER THEY RECEVIE THE ITEMS BACK? DO NOT ORDER FROM LILLIGAL UNLESS YOU WANT TO THROW YOUR MONEY AWAY!

Once I ordered, no tracking information was made available. I finally received my dress over a month later. The dress did not come in the measurements listed on the site in which I ordered. The make is extremely poor quality. It also smells horrible. I should have done more research and read reviews of this company. Seeing what trouble it takes to return and get refunded, I've decided to consider this a loss and a lesson learned.

I orders items on May 12. Never got any sort of "tracking" email or "we are working to ship your order". I became very suspicious and found all of these other horrible reviews. I tried to contact customer service (haha! What a joke!) and it was some odd "submit a ticket" crap. I did this at least 5 times. I tried calling... another joke! So, I submitted a dispute on PayPal. FINALLY got a response. They said my order was a "hot sale" and they promise to ship it out tomorrow. Whatever. I just want my $ back!