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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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Do not expect to be able to return or even exchange. This group makes things so difficult to return that you might as well just donate the merchandise to charity. L This is not a good site. I ordered three tops. One was a decent fit and not bad quality but the other two were labeled XL but are more like a size 12. They were way too small. I have tried and tried to get a return but evidently they do not want to hear about it. Never again. Stay away from this site.
I tried to return an order but when I clicked on the Return/Refund button nothing happened. I tried to open a ticket to get help and nothing happened. Every button I clicked on sent me back to the login page. I logged in 17 times before giving up. Apparently, Rotita does not accept returns. There is no way to talk to a human being.
I ordered cloths for the good reviews on Liligal.com. But, my first partial order seriously delayed, and the quality were very bad, very thin fabric of Winter/Fall sweatshirt that can see through and bad hem/stitch. Then I found they open stores on Amazon.com and the price were much cheaper. The Liligal.com overpriced the products and posted the false descriptions and pictures.
Imade a purchase on jan 25 and was wondering when i will receive my order since payment has been made. Hank you elaine wadden
I wish I would have checked reviews before I placed my order. What I really believe is deceitful is that no where on the Rotita website does it indicate you are ordering from China... it took them 6 days just to process my order and another 3 weeks after that to get my order. When I contacted them 3 times, their answers made no sense and the English used was so poor it was then I realized I was dealing with another country. Had I known from the get-go that this company is located in China, I would have never order. I believe this should be noted some where on their website. I, too, received no packing slip with my order, and, there is no label on the inside of the blouse indicating what type of material the blouse consists of and how to clean... I can only imagine that this will shrivel to nothing after the first wash. So sorry I did not check out reviews about Rotita before I ordered.
I loved the black and white top I purchased from Liliga which was the first thing I bought from the site. L. Bsfore I wore it I washed it in a gentle cycle and dried it according to the instructions in the garment. To my dismay the sewing on one side of the pin tucked front had all unraveled on one side. So I never wore the poorly sewn garment, and I will nsved purchase anything ffom this site again. BUYER BEWARE OF THIS SITE'S POOR QUALITY GARMENTS!
I order some clothing and they looked nothing like the pics. Returned the items for a refund or at least and credit and did not get either one. They still have my money and the items I returned. Don't order anything from this company.
I was about to order a dress for an upcoming wedding. The reviews saved me money, time, and frustration. No WAY!
I ordered a bunch of items from what has to be this same company but under a different name. The clothing they display on web site are adorable & well made but what you get is not. They make them in a sweat shop in Shanghai & they arrive weeks or months later, smelling of stale cigarette, looking like they were made in a HS home ec class. There is no brand label inside. They are sized too small. Save your money & only order from legitimate stores here in the U.S.
UGH! Spent over $200! After checking on my shipping status and finding out that they have absolutely no record of my order or my ticket or invoice numbers. Not only that, their email is bogus too! It came back as a fail mail. Their chat line is not working. I am so mad! So I put in a complaint to paypal to get my full refund and I am trying to cancel this order. Then I tried to log into my LiliGal account (first time buyer) and they have no record of my email. REALLY? This company is BOGUS AND FRAUDULENT! DO NOT BUY FROM THEM! Wish I had read the reviews. I should of known better. They get NO STARS! But had to give 1 to submit this.
Do not buy from this company. They don't let you return anything and nothing on their website works. There is no customer service and nothing to help you find a telephone number. You are just stuck with junk you have paid for. It is a scam. I repeat, do not use this company. I am closing my pay pal account too as they know what is going on and have done nothing to help customers.
BIG SCAM. WARNING: DO NOT ENGAGE. I literally measured my body, selected 3 items based on THEIR size determinations. Items came - complete misrepresentation. No receipt came in the shipment. There's no phone number to call. There's address for returning items. What they do offer you is 50% of your purchase price back to KEEP the items! Because guess what -- you'd have to pay shipping TO CHINA.
Poorly constructed clothes. Very uncomfortable fabric. I would not recommend Rotita. Instead of using cotton and more comfortable blends, they use fabric that you would normally see in cheap Halloween costumes.
Romwe is waaaay better and affordable. Rotita is garbage. I wish I could return the clothes, but with the costs and long wait times, it's not even worth it. In the garbage, they will go.
Items arrived from China a month or so after placing order. The quality of the material on the tops ordered were very inferior quality and for the priced paid I could of got something way much better at Marshalls or Ross.
Ordered 4 tops on January 21,2018. On 1/23, I received a shipment notice splitting my order. The email had a few sentence structure issues, but what bothered me was email advised I could track shipments thru usps, but the tracking #'s didn't work, and weren't even in the right format. The refund promise was 50% if items were not received by March 8th, and 100% if not received by March 23rd. I received all 4 items, 1/2 on 2/2 and the rest 2/8. The only label in any of them was the washing instructions. No names or sizes. The material weights were not bad, and only 1 pattern was butt ugly. I am not interested in any additional contact, so I will keep the items, and be glad I paid through PayPal. BTW, the shipments were from Shanghai, China.
I ordered 5 shirts on January 3. When I didn't hear back from them about shipping I started researching LILIGAL. I found out they were in China!
They emailed me on January 10 to tell me my order was being split so I can receive my items faster. I received my final 2 shirts on February 10.
Never again will I be duped.
Liligal comes across as a legitimate, chic clothing line but beware before you fall for the cute photos that make the clothing look fantastic. The craftsmanship or lack thereof reminds me of junior high home ec class projects of "my first attempt at sewing". Poor quality fabric, poor everything and I'm sure each article will fall apart during the first laundering. I bought $150 worth of tops, 5 to be axact, each selling for about $30. It took over a month to receive the package, thrown together in a soft wrap fashion. 4 out of the 5 tops fit me, BTW... better order XL because they run extra small. The 5th top was so small, I could barely pull it over my head. When I attempted to find out the process of returning it, I was given the option of 50% refund of that item or else pay an exorbitant shipping fee back to Hong Kong. I opted for the partial refund and learned a lesson.
Cheap clothes nothing like pictures the dress that i purchased the pattern is uneven with back side on area sewed together cheap cheap cheap! I'm hoping to get a refund!
Horrible clothes! They don't look anything like the pictures these are probably cheap knock offs of what is shown in the pictures. The thing they call the sweatshirt is a very thin cheap material and too small. The denim jacket is the ugliest boxy looking thing I've ever seen and too big. It took a month to arrive! No where does it say the clothes are shipped direct from Shanghai. No point in even trying to return, I think I will just say lesson learned and will do my homework before buying online again!
I truly wish I had read the online reviews before I ordered anything from this company... I would not have wasted the money. I ordered four tops... the fabric for ALL of them is cheap, flimsy and smelled like stale cigarettes. The website does not allow you to write a review, so hopefully others will see these public site reviews and learn from my lesson! Also, the shipping took FOREVER. When I filed a ticket to cancel the order, they suddenly shipped everything immediately. DON'T WASTE YOUR MONEY! The clothing you receive will not fit properly, will not be of even minimal quality and returns are almost impossible.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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