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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,214
shipping
49
quality
10,135
This company responds to reviews on average within 3 days

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56,586 reviews
+39
How would you rate Ross-Simons?
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Florida
1 review
0 helpful votes
Follow Sandra A.
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I am very pleased with my purchase.
May 1, 2025

I purchased the magnet type closures in both gold & silver that attach to my necklaces. They had become difficult for me to do between my nails & my fingers not working due to aging. With my purchase, the problem is solved! I'm very pleased with my purchase.

Date of experience: April 21, 2025
New Jersey
1 review
0 helpful votes
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Generally Satisfied
May 1, 2025

I purchased a diamond cross for the Easter holiday. When I opened the cross, I immediately was disappointed in the quality of the diamonds. The diamonds are cloudy. In addition, the clasp is a spring ring style. It was very, very SMALL thus making it hard to put on. I have purchased several items from RS, including expensive pieces. This is the first time I was disappointed in my decision to purchase what I thought would be a good purchase for the money. The usual diamond quality was absent, and the chain was very cheap. I wish there had been a better-quality chain to purchase with the cross. Overall. I would not purchase a clearance item unless it was a truly better investment.

Date of experience: April 21, 2025
Florida
1 review
0 helpful votes
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Ross Simons is a great place to shop
May 19, 2025

I've been a shopper with Ross Simons for many years. They have always shipped my item promptly and, should I have any kind of issue, they will remedy it, by an exchange or refund. That hardly ever happens.

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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My experience viewing and ordering from Ross-Simons was flawless. I found an item no one else has presented for sale. It is well made, fits as expected, beautiful blue sapphire stones and at a reasonable price. Thrilled to pieces to find it.

Date of experience: May 7, 2025
Florida
1 review
0 helpful votes
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I bought these to replace a less expensive pair of earrings that I loved but were showing their age. This pair is beautiful and high quality. However, they are much heavier and weigh down my 51 year-old earlobes in an unflattering way. The clasps are also difficult to secure. I have not been able to tolerate them for long periods of time.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Great website!
May 8, 2025

I've ordered a couple of things from RS and it's always been a positive experience. High quality pieces, great prices and no issues with shipping. I'll definitely be buying more from them in the future!

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
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Ring is Beautiful!
May 12, 2025

Purchased this ring as a gift to my Grand daughter for her senior class ring. It is more beautiful in person than shown online. She absolutely loves it. The ring design is so unique. Thank your customer service personnel for all their help. They were terrific to work with.

Date of experience: April 30, 2025
California
1 review
0 helpful votes
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Great company with beautiful and affordable jewelry.
May 14, 2025
Updated review

I have been shopping online at Ross-Simons for over 30 years now. I like that it is a family run business and they have very good customer service. I like to know exactly what I am getting and in what quality. They always give the customer the full description of each piece including a full diamond description in pieces that contain diamonds. It is peace of mind knowing that I can trust this company. I had one broken piece in a tube gold hoop many years ago, called and they replaced it immediately. No problem at all. I am so pleased to be able leave their beautiful jewelry as a legacy to my granddaughters someday. Thank you, Ross-Simons!

Date of experience: May 4, 2025

Love Ross-Simons and have been shopping with you for...
May 3, 2025
Previous review

Love Ross-Simons and have been shopping with you for close to 40 years. I think I only had a problem once with an earring and your company sent me a new pair promptly. Thanks for your great customer service.

Date of experience: April 23, 2025
Missouri
1 review
0 helpful votes
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Easy to Shop
May 17, 2025
Updated review

It's easy to shop online with Ross-Simons, and I appreciate the detailed information you can find and view through pictures about each product. It helps to understand more about items since you can't handle them in advance of purchase.

Date of experience: May 7, 2025

I appreciate the rewards and loyalty incentives, and...
May 6, 2025
Previous review

I appreciate the rewards and loyalty incentives, and the variety of jewelry is good. I'm hoping it's good quality as well.

Date of experience: April 26, 2025
Alabama
1 review
0 helpful votes
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SS bead bracelet
May 20, 2025

Very satisfied with my purchase. I purchased the Sterling Silver Beaded bracelet. It's lightweight, great quality and very pretty. Shipping was fast as well. I highly recommend Ross Simon's website and their jewelry.

Date of experience: May 10, 2025
Washington
1 review
0 helpful votes
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High Quality
May 5, 2025
Updated review

Ross Simone is one of the few good old jewelers left. They have high quality products. I am so pleased they advertise in the Wall Street Journal. That is how I learned they are still active. Their mail order works very well with prompt deliveries.

Date of experience: April 23, 2025

Easy ordering
April 24, 2025
Previous review

Easy ordering.
My credit card people at Boeing Employee Credit Union may call me to see whether this is a legitimate order. They are so careful for me.

Date of experience: April 14, 2025
Nevada
1 review
1 helpful vote
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Great Customer Service
May 4, 2025

Your Sitejabber employees found a $25 credit i had and they applied it to my last order. That is so thoughtful and I am very impressed. Another reason to keep shopping with you all. Thank you! Pamela Kim

Date of experience: April 29, 2025
Barbara J. Ross-Simons Rep
2 weeks ago

Thank you for your feedback. The RC coupons for $25 off should be placed in the box labeled "gift certificates" at check out. We did find your coupon and have applied it to your order. Private message sent.

Alabama
1 review
0 helpful votes
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Vibrant and Beautiful
May 6, 2025

This ring was even more vibrant and beautiful in person than I had hoped it would be. The color, clarity and stone sizes were simply perfect and just what I was looking for. So happy with my purchase!

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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Easy Peasy Ordering
May 16, 2025
Updated review

It was extremely easy to place my order for a pair of vintage diamond earrings! The description and photos are very helpful. My order arrived quickly.
My first purchase from Ross-Simon was more than 50 years ago when I purchased bracelets for my bridal party.

Date of experience: May 6, 2025

Very easy to order online and product information and...
May 6, 2025
Previous review

Very easy to order online and product information and photos are very helpful.

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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The earrings are very nice. Exactly what I was looking for. The only issue is one of the posts is slightly off center which makes the backing a bit harder to slide on. Wish they quality check and fix the issues before shipping to customer.

Date of experience: May 6, 2025
New York
1 review
0 helpful votes
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Ross-Simon's has become my favorite!
May 7, 2025
Updated review

I have purchased 3 gifts of fabulous jewelry in the past 2 months. Each item was beautiful with highest of quality and design. The recipients were so happy and surprised. Next time I go shopping for me!

Date of experience: April 27, 2025

Silver Bracelet
March 8, 2025
Previous review

Wonderful experience. Jewelry is photographed beautifully, with informative descriptions.

Date of experience: March 9, 2025
California
1 review
0 helpful votes
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Exquisite
May 18, 2025

This is my first time ordering from this company although I have been eye-balling items for a while. The bracelets honestly exceeded my expectations. I love them so much! Now, I will update this review once I can speak to their durability and if they retain their finish.

Date of experience: May 8, 2025
Pennsylvania
1 review
0 helpful votes
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Very nice customer service with an accurate delivery promise
May 12, 2025
Updated review

I've been reluctant to purchase jewelry online, not being able to see the actual pieces or know the reputation of the vendor. However, my wife wanted a specific type of necklace that would have been hard to find locally, if at all. I opened up a chat session with a Ross-Simons rep and immediately felt at ease in placing my order. The web description had all the detail I needed about the necklace and the customer service rep indicated that my order would ship within one day, which it did. In fact my order arrived a day ahead of the date predicted by the rep. The necklace is as nice or nicer than depicted on the web site, appearing to be a quality piece and nice value. I would not hesitate to order again from Ross-Simons.

Date of experience: May 2, 2025

My chat session with Natasha confirmed everything I...
May 2, 2025
Previous review

My chat session with Natasha confirmed everything I needed to know about availability and shipping time prior to placing my order.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
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Midwest Grandma
May 16, 2025
Updated review

I have been ordering from here for years and never a disappointment. Sometimes I order for myself, other times, it's for family. My two grandsons both ordered estate diamonds for their wives engagement rings and were not disappointed. Larger stones and unique settings.

Date of experience: May 6, 2025

Always a nice selection at a good price
May 6, 2025
Previous review

Always a nice selection at a good price

Date of experience: April 26, 2025
Virginia
1 review
0 helpful votes
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I was looking for the Toggle necklace in a longer size, my Toggle paperclip, is only a 20". I'd like it in 24 or 26" & dangle earrings in that same link size also, but 3 links long, not just 2. Love R-S quality & craftsmanship but very disappointed in this necklace.

Date of experience: May 10, 2025