Ross-Simons has a rating of 4.7 stars from 11,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
I purchased the magnet type closures in both gold & silver that attach to my necklaces. They had become difficult for me to do between my nails & my fingers not working due to aging. With my purchase, the problem is solved! I'm very pleased with my purchase.
I purchased a diamond cross for the Easter holiday. When I opened the cross, I immediately was disappointed in the quality of the diamonds. The diamonds are cloudy. In addition, the clasp is a spring ring style. It was very, very SMALL thus making it hard to put on. I have purchased several items from RS, including expensive pieces. This is the first time I was disappointed in my decision to purchase what I thought would be a good purchase for the money. The usual diamond quality was absent, and the chain was very cheap. I wish there had been a better-quality chain to purchase with the cross. Overall. I would not purchase a clearance item unless it was a truly better investment.
I've been a shopper with Ross Simons for many years. They have always shipped my item promptly and, should I have any kind of issue, they will remedy it, by an exchange or refund. That hardly ever happens.
My experience viewing and ordering from Ross-Simons was flawless. I found an item no one else has presented for sale. It is well made, fits as expected, beautiful blue sapphire stones and at a reasonable price. Thrilled to pieces to find it.
I bought these to replace a less expensive pair of earrings that I loved but were showing their age. This pair is beautiful and high quality. However, they are much heavier and weigh down my 51 year-old earlobes in an unflattering way. The clasps are also difficult to secure. I have not been able to tolerate them for long periods of time.
I've ordered a couple of things from RS and it's always been a positive experience. High quality pieces, great prices and no issues with shipping. I'll definitely be buying more from them in the future!
Purchased this ring as a gift to my Grand daughter for her senior class ring. It is more beautiful in person than shown online. She absolutely loves it. The ring design is so unique. Thank your customer service personnel for all their help. They were terrific to work with.
I have been shopping online at Ross-Simons for over 30 years now. I like that it is a family run business and they have very good customer service. I like to know exactly what I am getting and in what quality. They always give the customer the full description of each piece including a full diamond description in pieces that contain diamonds. It is peace of mind knowing that I can trust this company. I had one broken piece in a tube gold hoop many years ago, called and they replaced it immediately. No problem at all. I am so pleased to be able leave their beautiful jewelry as a legacy to my granddaughters someday. Thank you, Ross-Simons!
Love Ross-Simons and have been shopping with you for close to 40 years. I think I only had a problem once with an earring and your company sent me a new pair promptly. Thanks for your great customer service.
It's easy to shop online with Ross-Simons, and I appreciate the detailed information you can find and view through pictures about each product. It helps to understand more about items since you can't handle them in advance of purchase.
I appreciate the rewards and loyalty incentives, and the variety of jewelry is good. I'm hoping it's good quality as well.
Very satisfied with my purchase. I purchased the Sterling Silver Beaded bracelet. It's lightweight, great quality and very pretty. Shipping was fast as well. I highly recommend Ross Simon's website and their jewelry.
Ross Simone is one of the few good old jewelers left. They have high quality products. I am so pleased they advertise in the Wall Street Journal. That is how I learned they are still active. Their mail order works very well with prompt deliveries.
Easy ordering.
My credit card people at Boeing Employee Credit Union may call me to see whether this is a legitimate order. They are so careful for me.
Your Sitejabber employees found a $25 credit i had and they applied it to my last order. That is so thoughtful and I am very impressed. Another reason to keep shopping with you all. Thank you! Pamela Kim
This ring was even more vibrant and beautiful in person than I had hoped it would be. The color, clarity and stone sizes were simply perfect and just what I was looking for. So happy with my purchase!
It was extremely easy to place my order for a pair of vintage diamond earrings! The description and photos are very helpful. My order arrived quickly.
My first purchase from Ross-Simon was more than 50 years ago when I purchased bracelets for my bridal party.
Very easy to order online and product information and photos are very helpful.
The earrings are very nice. Exactly what I was looking for. The only issue is one of the posts is slightly off center which makes the backing a bit harder to slide on. Wish they quality check and fix the issues before shipping to customer.
I have purchased 3 gifts of fabulous jewelry in the past 2 months. Each item was beautiful with highest of quality and design. The recipients were so happy and surprised. Next time I go shopping for me!
Wonderful experience. Jewelry is photographed beautifully, with informative descriptions.
This is my first time ordering from this company although I have been eye-balling items for a while. The bracelets honestly exceeded my expectations. I love them so much! Now, I will update this review once I can speak to their durability and if they retain their finish.
I've been reluctant to purchase jewelry online, not being able to see the actual pieces or know the reputation of the vendor. However, my wife wanted a specific type of necklace that would have been hard to find locally, if at all. I opened up a chat session with a Ross-Simons rep and immediately felt at ease in placing my order. The web description had all the detail I needed about the necklace and the customer service rep indicated that my order would ship within one day, which it did. In fact my order arrived a day ahead of the date predicted by the rep. The necklace is as nice or nicer than depicted on the web site, appearing to be a quality piece and nice value. I would not hesitate to order again from Ross-Simons.
My chat session with Natasha confirmed everything I needed to know about availability and shipping time prior to placing my order.
I have been ordering from here for years and never a disappointment. Sometimes I order for myself, other times, it's for family. My two grandsons both ordered estate diamonds for their wives engagement rings and were not disappointed. Larger stones and unique settings.
Always a nice selection at a good price
I was looking for the Toggle necklace in a longer size, my Toggle paperclip, is only a 20". I'd like it in 24 or 26" & dangle earrings in that same link size also, but 3 links long, not just 2. Love R-S quality & craftsmanship but very disappointed in this necklace.
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.
Thank you for your feedback. The RC coupons for $25 off should be placed in the box labeled "gift certificates" at check out. We did find your coupon and have applied it to your order. Private message sent.