business logo of Ross-Simons

Ross-SimonsReviews 13,342

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,389
shipping
50
quality
11,802
This company responds to reviews on average within 2 days

Instant Feedback

61,965 reviews
Pennsylvania
1 review
1 helpful vote
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Satisfied customer!
August 9, 2022

I have ordered jewelry from Ross-Simon for myself and also for gifts. I have been very pleased with my purchases, and the service I received.

Date of experience: August 9, 2022
Virginia
1 review
0 helpful votes
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Easy ordering a fast shipping. Satisfied customer.

Date of experience: August 9, 2022
New York
1 review
0 helpful votes
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Second order
August 9, 2022

I have only placed two orders with your company but certainly will again. Pleased with your promptness and ease of ordering. Product was perfect.

Date of experience: August 9, 2022
California
3 reviews
1 helpful vote
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Great
August 9, 2022

Great quality and price! Beautifully bangle. Wearing it now.

Date of experience: August 9, 2022
Georgia
1 review
0 helpful votes
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Love it
August 9, 2022

I was very satisfied with the pink and green ring I ordered

Date of experience: August 9, 2022
Pennsylvania
2 reviews
0 helpful votes
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Shipping was great and fast
August 9, 2022

Got the product quickly, but didn't like the bracelet, so I sent it back

Date of experience: August 9, 2022
Virginia
1 review
0 helpful votes
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The vase looks better in the photo
August 9, 2022

My experience with the company was good and the order was delivered in a timely fashion

Date of experience: August 9, 2022
Georgia
2 reviews
0 helpful votes
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Great buys
August 9, 2022

Great jewelry and customer service! Never have been disappointed.

Date of experience: August 9, 2022
Georgia
1 review
0 helpful votes
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NONE
August 9, 2022

NONE. Customer sat surveys should not REQUIRE written feedback; 1-5 star ratings should be sufficient. Not everyone wants to take the time to write a full report on their experience.

Date of experience: August 9, 2022
North Carolina
1 review
3 helpful votes
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Return procedures
September 8, 2022

Overall shopping experience was good. I was not satisfied at all with the product, so it is being returned.

Date of experience: August 9, 2022
Connecticut
1 review
0 helpful votes
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Mens bracelet
August 9, 2022

Exquisite mens bracelet. Quality and craftsmanship is outstanding. I can't wait to give this gift.

Date of experience: August 9, 2022
New Jersey
1 review
1 helpful vote
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Disappointed
August 9, 2022

The lab created opals Could definitely have more fire to them. I was very disappointed in the topaz stones surrounding the opals and in particular the one solitaire topaz from which the opal dangles.

Date of experience: August 9, 2022
North Carolina
1 review
0 helpful votes
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Overnight Shipping was Aweome
August 9, 2022

Needed my items quickly as we were going out of town on vacation. Arrived in one day.

Date of experience: August 9, 2022
Georgia
2 reviews
0 helpful votes
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Earrings
August 8, 2022

The moon and star earrings were alot smaller than I expexted.other than that the experience was good.

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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Great!
August 8, 2022

I've been happy with everything I have ordered over the years.

Date of experience: August 8, 2022
Louisiana
1 review
1 helpful vote
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State of product
August 8, 2022

Just to let you know... the ring was very tarnished... I had to polish it myself.

Date of experience: August 8, 2022
North Carolina
1 review
0 helpful votes
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Gorgeous
August 8, 2022

Excellent product! Fast and efficient delivery! Love the two options!

Date of experience: August 8, 2022
North Carolina
1 review
0 helpful votes
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Waiting to see
August 8, 2022

My experience ordering the product was good. The delivery was fast. However, the item is a gift for my niece's upcoming birthday, so it has not yet been worn.

Date of experience: August 8, 2022
California
2 reviews
2 helpful votes
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I will be returning this as the chain is way to fragile

Date of experience: August 8, 2022
Pennsylvania
1 review
0 helpful votes
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Necklace
August 8, 2022

Necklace was nice just a little small, so I had to exchange

Date of experience: August 8, 2022