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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The product (earrings) looked like the photo. Ordering was easy. Delivery was prompt. Nicely packaged, would definitely be appropriate for a gift
I've always like Ross Simons quality and customer service. It didn't let me down again.
I am very pleased with my purchases. Delivery took a little longer than I expected but it's here now
I was super scared to shop jewelry online. Sometimes you don't get what's on the picture. I ordered a ring and bracelet 14k and it's gorgeous! Prettier than the pics. Great quality. I will be shopping all my jewelry with Ross-Simons in the future!
Great service. Nice item. Very satisfied with my purchase.
Am sending it back today to exchange for the correct size, customer service response was great. Hoping for an even better review once I get the correct size.
It was very easy to order the earrings. When I received them, they were smaller than I was expecting but extremely beautiful!
I was expecting a much better quality pice the decryption said close out and was on a special price from $150 lowered to $89.00 so I was expecting a $150.00 silver pice of jewelry. First it is hollow with silver at 24.00 an OZ. I expected it to have some weight. The gems in the photo are bright blue and green you honestly cant tell the difference between them they are so pale. So in all honesty I got a regular priced item with full mark up and not his special.
I usually browse the catalogs that are sent and it is easy to get a better view of items and purchase online.
Transaction was seamless. The earrings were exactly what we expected.
Easy fast great quality thanks so much the bracelet is beautiful
I bought a bracelet Byzantine style change the color. I sent and asks to repair and do not have it repairs. Only this bad experience.
I didn't end up keeping my purchase, but it had nothing to do with the quality. The style just didn't work on me.
I ordered a pair of pearl studs which were much smaller than expected however, I chose to keep them since they are a gift for a 9-year-old girl.
Disappointed to say the least in these earrings. They are tiny, like a product for a child. The photos are very misleading. I would not let a child wear hundred dollar earrings.
I needed to get a birthday for one of my best friends. The two items I purchased had popped up in my FB feed and they were perfect! I wanted something nautical/beachy since my friend loves the beach and is an avid boater. The bracelet and earrings I purchased are perfect. They even arrived earlier than expected.
Good communication and follow thru- highly recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn the item is not as expected. We do offer 30-day returns. If you are not 100% satisfied the piece can be returned. To request a return: Go to our website www.ross-simons.com and search returns to use the Order Lookup to locate your order (begins with an uppercase letter). You will be asked to go through a few simple steps, and then you will be provided with a return reference number and a USPS label.