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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I ordered a silver ankle bracelet and it came with a knotted chain. Obviously damaged. I contacted Ross Simon Customer Service and told them I wanted to return this damaged anklet bracelet. I was given a return reference number. When I asked if I had to pay for shipping, I was told "yes". When I questioned why I would have to pay for the shipping when it came damaged, I was then told I'd be given a 'postage paid' label to return the anklet bracelet.
I like my new set! Everything was really good! Thank you!
Easy shopping experience the ring is lovely and an excellent xcellent price. But, I thought the gold wire was wrapped around the silver slat. It isn't. It is a crescent. One of them fell off my ring hours after it arrived. Luckily, I fold it and clamped it back onto the ring with a set of pliers
It was fairly easy to order. It did not take long to receive item. The postage was free.
I was excited to receive. But when I opened the package. It was obvious the diamonds were extremely cloudy. I even compared them to other diamond earrings I have that were lesser in price. The lesser we're clearer. I'm returning the items. I'm
Order was easily entered via internet.
The earrings are better than expected. I will order again from this company
Great service. The product wad described exactly a I hoped it was. Thanks
I have not received ordered bracelet. Have been charged, though!
One our team has reached out to work on this with you.
My experience was absolutely Wonderful. The items were very quickly delivered right to my house. I love the quality of the items I purchased and the service was great especially when one item was double ordered. My husband called and very quickly got the reference code he needed to add to the return item. Got our refund. Loved my first order so much. I just ordered again knowing if I ordered a ring I knew I wouldn't have a problem returning it and ordering the correct size I need.
The fleur-de-lis bracelet is beautiful and the sterling silver is a very nice quality. However, it barely fits my wrist and is difficult to put on. I do plan to keep it though.
I've just received the order today. I wore it for evening. The shine, smoothness and good weight make it a great chain. I like that it's adjustable.
Always a great experience! Loyal shopper with RS for many many years! Always plesae with customer service, return policy and quality of item.
Peace and love is a good mantra! This is a really pretty necklace foe every day.
Your photography of items far exceeds the realistic size of items. I am very disappointed in both items I ordered and will be returning both.
We appreciate the feedback. Our Estate Team plans to inspect the pieces more closely against the photos to see how to better represent them.
Am always able to find just the right item when needed
I was charged but my order didn't arrive, despite being marked as "shipped", nothing was shipped. The label was created but the item hasn't been sent. The estimated delivery date is just being adjusted every day. Customer service was rude and unhelpful. No resolution offered.
The website shows "Please allow 2-3 weeks for delivery" so we are glad it was delivered by 6/2, as you mentioned in your call you needed it by 6/3. We are working with out team on better handling situations like yours.
I returned this necklace because it was too short and ordered the longer one. Haven't received the longer one yet. And you should receive the shorter one in next few days.
The earrings' clip came loose. I used nose plyers to tighten them. I hope they will stay tight. The design seems to be very flimsy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, we have listened to the call and are coaching our representative on how the call should have been handled. Additionally, we spoke with our Shipping Department to work on the safety of jewelry during shipping. We appreciate the opportunity to learn from our mistakes.