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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Shopping experience with OK product is not OK considering returning it very disappointed in the product
These earrings were extremely disappointing. The video on-line was vey deceptive as to their size. They were so tiny, they were hard to find in the envelope they came in. I had to return them for a refund and I will not be ordering anything from Ross-Simons again.
The Sales person went above and beyond to assist me in locating a piece of jewelry. She even consulted here Supervisor and she found it and called me back!
Got help immediately when reached out and they were able to resolve.
Fast shipping, unfortunately I didn't fully read the detail information on the product and returned it because that's not what I wanted. The return was easy and received the refund immediately.
Always satisfied everything looks like pictured and arrives fairly quick. Have bought quite a few items over the years and I've been happy. Only sent one item back. No hassle. And a quick refund I trust Ross - Simons
Item was significantly smaller than appeared on model. I think the phone was photo shopped and not an actual picture.
We understand the earrings were smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.
Ring is as advertised. Good price for quality of item.
The ring is a little too big. Website is easy to navigate.
I bought 2 necklaces for my daughter-in-law, and they arrived in perfect condition and quickly. We both are happy, and I've shopped with Ross Simons for many years and never been disappointed!
Earrings were lovely. Nice sheen -gold and beautiful pink enamel. Pearl necklace was very nice -the pendent was very pretty but the chain was featherweight. The pink Flower pendent was paper thin. Not as expected I would rather pay more for quality.
I purchased some Tanzanite earrings for my daughter's birthday and they came very quickly, in excellent packaging, and were of a high quality that exceeded the pictures online. I was/am very pleased.
I ordered graduated sterling silver hoops, which weren't very "graduated" at all. From now on, I will want to actually "see" earrings before I buy them.
I ordered two things from you and have not received them. The message I received was from the delivery person that said they delivered them to me,that was not the case
We regret to learn there was an issue with the delivery with your orders and appreciate the opportunity to take care of this for you. We work closely with our delivery services to ensure safe delivery.
Earrings were just as beautiful as the website photos. Great quality and price.
Love your jewelry—but it is expensive. I can't help myself—I splurge because I deserve it and it's gorgeous.
The items were very elegant and priced reasonably. This is my 2nd order, I will definitely be shopping here again!
I should've known better than to buy gold over silver. It broke first day I had it. Oh well.
Very cloudy diamond chips in the 3 diamond stackable ring.
Barely visible diamonds in the emerald and diamond stackable ring.
Both rings are not what I thought they'd be based on the pictures of them online. A lot daintyer then they appeared in the website pictures.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback on the 14kt Yellow Gold Double-Chain Drop Earrings. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. We hope you will consider shopping with us again.