On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I found your web site fairly easy to navigate. Im pleased with all my purchases although I'm delighted by my find in your clearance section.
Ross Simons always delivers in a timely fashion. The feeding set is lovely. It's the second set I've ordered.
Love you all in this amazing on line Ross+Simons thank you so much Bernadette Bodnar very good SERVICE
Bracelet advertised as being.5" wide but measures between 3/16 and 1/8 wide. Will be returning for credit
Fabulous! Couldn't be better. Love my pearls. Soft, stunning white pearls are summer classics and perfect for work or play. Thank you!
You don't need both a phone number and email to update me on the status of my order. Too much information requested.
Ring is beautiful but ring style runs small. I am doing a return-exchange and agent was very helpful.
Fabulous values, great quality and variety at all price points.
Ross Simons has been my "go to" for great jewelry, and customer service for many years!
Actual product is both hollow and very cheap looking. Not worth $120.
Unfortunately they are for a 14 year old girl whose birthday is tomorrow.
I need something as a gift but am sorry it is these.
Words of Advice - If you want to continue to attract customers to your business, perform some intense TLC training with your customer service agents! Their lack luster care and nonchalant-ness for potential purchasers will surely run them to the competition!
Quick and easy shopping.Plus I had to return an item due to sizing. R&S was very responsive and allowed me to exchange quickly and easily. I will continue to shop R&S. Very good customer experience and the products are lovely, particularly for the price.
Thank you. Extremely satisfied with the item. I know it will make a lovely gift for my childhood friends 60th birthday.
I love the bracelet! It's very dainty. Will need to be adjusted to fit my small wrist though.
The website is very easy to navigate and the description about my items was spot on
My experience is no experience. Haven't received anything, item is on back order till the 4th week of June! I ordered in mid May. I feel they should let you know before you place the order that they are out of stock.
We understand back orders are frustrating and work hard to let our customer's know if a piece is available when ordering. It a piece is out of stock, the estimated ship date is listed. (Availability: Will ship by 6/22/23.) The estimated ship date is listed on the order confirmations now as well. We are always available to help research any similar pieces that are available to ship right away at (800) 835-0919.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, we are always working to improve our customer service. Customer service and quality is our top priority. All representatives are receiving training this summer to help improve the customer experience. A member of our team will be reaching out to you.