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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,709 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,208
shipping
48
quality
10,099
This company responds to reviews on average within 3 days

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56,489 reviews
+39
How would you rate Ross-Simons?
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South Carolina
1 review
0 helpful votes
Follow Stuart B.
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I got my order timely and it was what I ordered. Unfortunately the necklace and cross was too small and I returned the necklace and cross. I have not yet received my credit.

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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Dainty and Beautiful
January 18, 2025

These were exactly what I was looking for as a gift to my Mother. She absolutely loved them. Don't let their size fool you-they're sparkly and a must have!

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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The two pairs of earrings came separately about a week apart; but, that is very common nowadays. One pair of earrings came in good condition. However, the gold over silver celestial earrings were dirty, very tarnished. I thought to return them at first. Since it was a Christmas gift, I didn't have time for exchanges. I got some jewelry cleaners that work on gold plating. It took an hour to clean the tarnish on something that should have come shiny. The yellow looked too dark when it arrived. One of the earrings looked like it had been worn before and left a dark grey mark, because no one cleaned it before packing it for sale. It was disgusting and disappointing. I thought to contact the company and the Better Business Bureau depending on the response. If the heavy tarnish didn't come off, I would have done so.This is never how jewelry should be sold anywhere.

Date of experience: December 14, 2024
Texas
1 review
1 helpful vote
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Beautiful!
February 8, 2025

These earrings are beautiful! The website was easily navigated and the description was accurate. The earrings arrived as scheduled. They look like the real deal!

Date of experience: February 9, 2025
Washington
1 review
0 helpful votes
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Unique jewelry
March 30, 2025
Updated review

Love the quality and the uniqueness of the jewelry. Also love that I can find gold and silver combo pieces

Date of experience: March 30, 2025

Love the quality
March 30, 2025
Previous review

Love the quality

Date of experience: March 20, 2025
Florida
1 review
0 helpful votes
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Couple items
March 15, 2025
Updated review

I ordered a necklace and ring. Necklace was a winner, ring was not. I shipped back and when I see credit on my CC I will order a different ring I also liked

Date of experience: March 5, 2025

The 10 percent applied to only 1 item in cart instead...
December 4, 2024
Previous review

The 10 percent applied to only 1 item in cart instead of both. So I removed the 2 nd item

Date of experience: November 24, 2024
Connecticut
1 review
0 helpful votes
Follow Nope N.
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This is where companies lose it. I'm happy to provide some feedback but don't task me with writing a forced review. If I can't provide the feedback without writing a review to be posted, that's a problem.

Date of experience: December 24, 2024
Alabama
1 review
1 helpful vote
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Beautiful and Fun Accessory
February 17, 2025

The ring I ordered arrived on time. It is exactly what I expected. The ring is well made, stylish and fun to wear. It was just what I needed to complete the formal look I was aiming for.

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
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Ring
February 8, 2025
Updated review

Another beautiful ring! This is my third purchase with this company and I've never been disappointed! I love all of their jewelry! Very happy with my new ring!

Date of experience: January 29, 2025

I just love all of their jewelry and the quality is...
September 25, 2024
Previous review

I just love all of their jewelry and the quality is great!

Date of experience: September 15, 2024
Indiana
1 review
0 helpful votes
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Bracelet returned
January 2, 2025

Received bracelet but was very disapointed in the quality of the item. Finish was of poor quality for the price. Returned item per instructions on 12/19. Hope to see it credited ASAP on my credit card so I can go find something else somewhere for my wife for Christmas

Thought I would take a chance on an on-line purchase. Was very disappointed

Date of experience: December 23, 2024
Barbara J. Ross-Simons Rep
5 months ago

We always regret when a piece does not meet someone's expectations; we offer 1,000s of pieces in hopes that there is something for everyone. Refunds are processed within 4 business days of receipt by our distribution center. We hope the perfect Christmas gift for your wife was found.

Texas
1 review
0 helpful votes
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Very cute earring!
February 3, 2025

Earrings were received on time. Somehow looked a lot bigger on the picture that showed a model wearing it so that was a bit disappointing, however, still noticeable and cute!

Date of experience: January 24, 2025
Texas
2 reviews
0 helpful votes
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The catalogue picture was better.
February 14, 2025

Although the product was of high quality, it was disappointing that it was not as delicate as the catalog photo.

Date of experience: February 15, 2025
Illinois
1 review
1 helpful vote
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Disappointing. This may be my first-and last?- order with RS.
March 3, 2025
Updated review

I ordered three items for a specific event outfit:
1. Multi-metal ring: the overlapping bands (one with diamonds) are very, very thin. You have to look hard to see anything is there! It looks & feels like it came out of a box of cracker jacks…
2. Drop earrings look cheap up close. Might be Okay if I wear them where light is low. Still deciding. Nope,I was wrong. There is nothing here that catches light in a good way.
3. Station necklace was shipped in a bag, so it's tangled. Right now, it, too, looks cheap. The chain is awful.
I guess it's time to call RS since they did not respond to my original review…

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2025
Barbara J. Ross-Simons Rep
3 months ago

We regret that you were not pleased with your pieces. We always want our customers to be 100% satisfied with their jewelry and offer a 30-day money back guarantee. Returns may be set up by using our easy online return processing. Private message sent.


Disappoining
March 2, 2025
Previous review

I ordered three items for a specific event outfit:
Multi-metal ring: the overlapping bands (one with diamonds) are very, very thin. You have to look hard to see anything is there!
Drop earrings look cheap up close. Might be Okay if I wear them where light is low. Still deciding.
Station necklace was shipped in a bag, so it's tangled. Right now, it, too, looks cheap.

Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
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Too thin
March 5, 2025

The earrings were good the necklace to thin I expected the cross to be bigger as well. Not what I expected as far as the necklace

Date of experience: March 5, 2025
California
2 reviews
0 helpful votes
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Beautiful pieces
February 14, 2025

Shopped for earrings to match other pieces, was attracted to peridot ring while shopping, both pieces are as beautiful as depicted with accurate gem colors and beautiful workmanship in the gold.

Date of experience: February 4, 2025
North Carolina
1 review
0 helpful votes
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She loved it
March 3, 2025

Very nice ring. She loves rose gold and her birthstone was the icing on the cake. Tha sparkle from the diamonds took it over the top.

Date of experience: March 4, 2025
California
1 review
1 helpful vote
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Ross-Simons never disappoints!
March 31, 2025

Online shopping was very easy. My purchases are beautiful. They arrived the exact date I wanted them.

Date of experience: March 31, 2025
Florida
1 review
1 helpful vote
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REVIEW OF nECKLACE PURCHASE
March 29, 2025

Ordering was simple & easy. Product arrived in a timely manner. Very pleased with appearance of item..

Date of experience: March 30, 2025
New York
1 review
0 helpful votes
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Quality products
February 14, 2025

Great products and so easy to order. I love the fact that you can get items personalized. Excellent quality

Date of experience: February 19, 2025
Georgia
1 review
0 helpful votes
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She likes it
March 29, 2025

Beautiful jewelry, my wife likes it. She only wants earrings that don't fall off easily, these are wonderful

Date of experience: March 29, 2025