The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I bought some items from this company on the 17th of oct and to this date I have not got 1 thing I ordered but they sure took my money. I even went through paypal thinking I wouldn't get ripped off but they even are a joke. They told me I had to try and find out what happened with my order, how can you do that hen this company cant be reached other than them taking your money. I am so mad over both of them. I will be filing complaint with the bbb if that ill do any good I just don't know. All I do know DONT DO ANY BUISNESS with ROSEWHOLESALE unless you just like being ripped off
I ordered five items from this company on one order. They were shipped in 3 separate shipments. The first to be shipped arrived 3 months after the initial order. The tracking didn't work for it and I initially could not contact their customer service. Eventually I did so through Facebook messenger but they were not at all helpful and did not respond to a second message. The one good thing was that it did ALL arrive but I was very disappointed. Colours didn't match the pics and the texture of the lace garments was horrible. A "dress" was so short I could barely wear it as a top. Nothing I was sent is wearable at all. I won't buy from them again. I guess you get what you pay for.
Dear Julene V.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
This company is a scam. Look at the fake and over the top 5 star reviews along with their own response thanking themselves for the review. The profile pictures are stock photos. Their products are cheap material sewn together with a basic stitch I learned in homemaking in middle school that wont last even getting it over your head. They make an attempt to simulate the fabric patterns of what you think youre purchasing and the sizes arent even close which doesnt matter since you wouldnt wear the garbage anyway. I cant believe they are still allowed to exist when its a well known fact theyre a rip off scam. Theres even a Facebook page created to stop them and years later theyre still out there ripping people off. They have a PR person responding to reviews falsely claiming to make it right then onto the next one.
Dear Lezlee G.
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team. Please rest assured that we will contact you again to solve this problem.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Bottom line, this company is a joke! None of the items I received were similar to the pictured items online. The fabric/quality was way below acceptable. By the way, they don't inform you that an item is out of stock or temporarily unavailable until you write to inquire why the item is missing from your package. They will essentially charge you for a missing item in hopes of getting away with it. The only form of contact is via email by the way. I was able to receive a refund for the two items that were no longer available. However, they wanted me to pay the shipping and return cost for two items that did not resemble the online description and photo. Oh and be prepared, they will ask you to send photos/proof so that they can determine that the item is not similar to the pictured photo online. Even after examining my photo and agreeing that the item was not identical, they said I was responsible for the shipping and return cost.
They seriously send you items that look NOTHING like the photos online. My fault for purchasing cheap crap online!
Dear Nancy L.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I brought 3 handbags and was lucky enough to get them, but they are cheap nasty horrible junk.
Do not buy from these people they are total rip offs.
I am so disappointed and would love to send back and tell them to shove it, but they don't give you any sites to get them back and get your money back.
FRAUDS
Dear Margaret-Anne E.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
Don't order from this company, the items I bought, never came.
Dear Jose J.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
I ordered my 3 item. I am not getting my item. I loose my money back. Please do not order from this site.
Dear Ritesh P.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team will solve it for you in the ticket.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I ordered and paid for merchandise on NOV. 5,2015 and have heard nothing from them. They are definitely a RIP-OFF. I plan to report them to THE STATE ATTORNEY OFFICE.
Dear Sarah K.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
Company does not even warrant one star. Absolute waste of money. Quality of dress was awful. Ordered a large and it is the size of a small. Dress not as pictured. Neckline is crooked and off centered. Will not buy from this company again and will warn people not to buy from them.
Dear Susan L.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.rosewholesale.com/m-article-id-16.html
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Rosewholesale Customer Service
Wish I had read these reviews before buying. Totally shonky company. Don't send what you ask for product is crap and then don't answer texts or refund you. NEVER EVER SHOP FROM THEM
Dear s c.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
Bought from the website this is the return address for their poop chemical dunked clothing items... the name under ebay was "IVAN" now its wanting it shipped back to joe... after almost $35 in shipping charges for $99 order i will not be ordering from china ANYTIME SOON OR SINGAPORE!
Dear CJ G.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
Your company is a piece of $#*! don't any one buy from tjhem u never get your purchess belive me ive got my money back on a dress I paid for in august never got it
Dear shirley c.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
Apparently this company has been around for quite some time and I have no idea how they stay in business. They need to be shut down quickly. They are very inconsistent with their customer service responses and have fake shipping numbers that they use and you can never track. They use phony names on their replies. They are excellent in taking your money and depositing it into their account, they do that very quickly and efficiently but that is about all. Thank God I used paypal to order my merchandise because it was easier to report and get a refund. I say that we spread the word via facebook and youtube about this scam to help others.
Dear Dan D.
Thank you for taking your time to write your review.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have checked and replied you about your order. The parcel was holded by your local customs and it is out of our control. We are sorry for this. However, we are always trying our best to help to solve your problem and contacting with the courier.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I am so disappointed they disgust me!
I message them saying that the sent me a small bikini bottom and an XL bikini top and you have to PAY THEM to return it and get a 30% refund what the freak! I'm soooo pissed off
Dear Michaela A.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
However, please check the policy on our website about this kind of special product."Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories." Please rest assured that we have tried our best to help to solve your problem.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I have bought from them but the past few stuff has come incomplete! In addition, broken jewelry. They ask you to send a picture and you can; t upload them. You sent them by email in an attachment and they say they never got them. Never buy here again.
Dear Alicia S.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
Lying money stealing scumbags! Never buy from these Chinese $#*!s you won't get your $#*! and you won't get your money back. $#*!ing wish I had an atom bomb to drop on the $#*!s! $#*! you rose wholesale.
Dear Lauren G.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
I ve been waiting for this dress since sept 11th. THey say they will refund me the credit but I never received it? Where did they refund it to? I have been waiting for 16 days! I've asked, issued ticket? What happened? NOthing. THeir guaranteed to reply within 24 hrs is a total scam. I ve been waiting for their reply for a week and I still heard absolutely nothing! This is terrible! What happened to customer service?! I've never written a negative review and this is the first!
Dear Lisa W.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that we applied the refund as promise, however, your bank will check it again and it is the normal process, It is out of our control. We are sorry for this issue.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I order a shirt on Oct 13 or 14,2015 and got a message saying it was sent out on the 17th. I did keep checking because I got it for Halloween but it didn't come. I then got a message w a picture of my package. That was about two weeks ago. Now today I got my shirt finally on Nov 16. I do know there is a bunch of ppl that are reviewing that its a scam because they never got their stuff, but to just say I thought so too and sure enough it came. Not saying it will happen to everyone but for my case it was a great outcome just took forever but I do know they are in China. Good luck to everyone.
I order a jacket & they took money but they didnt send the item. I never recomend anyone to order fome this site. I tried to contact them to cancel the order and give me back my money but no body answer me:-(.
Dear Elena A.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I WILL BE CONTACTING THE BBB REGARDING THIS BOGUS COMPANY. I ORDERED FROM THIS COMPANY OCTOBER 28,2015 AND HAVEN'T RECEIVED MY MERCHANDISE YET. I HAVE CALLED AND SENT EMAILS WITH NO RESPONSE. YOU PEOPLE ARE LOWER THAN DIRT SCAMMING PEOPLE OUT OF THEIR HARD EARNED MONEY!
Dear ASTRID S.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Rosewholesale.com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Rosewholesale Customer Service
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Karen C.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service