RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I placed my order over 1 month ago. Have not received my order and I haven't been able to track my shipment because their is no information available. Terrible costumer service. This order was my Christmas present, but never sent. I asked for my money but surely not reimburse me
I wish I would have read reviews before spending over $100 on clothing! It has been over a month and a half and still nothing. Now I have to call my bank and try to get the money back. So sad that there are companies like this, taking people's money and not sending them what they purchased.
Dear Kori B.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
Made the mistake of ordering a leather jacket from Rose Wholesale. It's been over a month and NOTHING! They are a SCAM!
Dear Robert M.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
Ordered from them, thankfully with Paypal. Never got an email receipt but have one from Paypal paying them. Contacted them, said they don't have an order, now in process of getting money back through Paypal.
Dear Michael K.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
The products look great, the prices look even better, but you're simply paying to look at the website and send emails disputing received items. I never got the items I purchased. I can only imagine how big their accounts get and they probably only fill 10% of orders produced. I recommend filing disputes through your bank if you are a victim of this scam. I also recommend that we share this information with friends. They will continue to make millions by committing fraud.
Dear Brandon B.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service
I placed my first order on september 29 on this website "ROSEWHOLESALE". I was very pleased to have received my package sooner than expected. The items were exactly like in the pictures, and they fit great! True to size chart. The support service is excellent, t e answer you any doubt right away!, the price of the products are very razonable. I like the amount of variety of items. I'm so happy with these experience, and Im sure I would purchase here again! Regards from Argentina! ( here I show you a picture of me using my dress from ROSEWHOLESALE)
It has been over a month since I placed my order. This site is a complete scam. I will never order with them again. What steps can I take to get refunded for a purchase I never received? There website is a hoax. Please save yourself the trouble of ever ordering from this awful and poorly run company.
Dear Christina C.
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
Placed an order of a pair of boots almost 3 weeks ago pd extra for fastest shipping and nope haven't got anything, can't track my item and guess what you can't call the customer service because the phone doesn't work! I will NEVER order from here again this is a scam!
Dear Danielle p.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I have ordered my item over 2 weeks ago and paid extra for a faster delivery. I also paid extra for the tracking number and NOTHING! I tried contacting them and guess what? NOTHING! I want my money back! This site is a scam!
Dear Adi m.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service
My order is still not here after I paid extra for quicker delivery. When I try to contact them Noone answers the number I called. Don't ever order from this company it's horrible
Dear Jordan f.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured that we will contact you to offer more details and solve this problem together.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
I want to start by saying it took forever for me to get my order. The shirt i actually got was absolutely horrible! It looked nothing like the item I ordered online. It looks like a 5 year old child sewed the shirt together. There is no phone number to call so I emailed in to ask for a refund so i have been going back & forth with these emails! I went back in today to submit pictures of the awful shirt and my initial question was deleted! I began to submit a new email complaint and it would not let me submit it through! I am beyond fed up with this company. I will be pursuing a way to report this company so that no other person is in the same position I am.
Dear Nathan M.
Thank you for recent comments.
We want to extend my sincere apologies for the problems you have experienced.
Please kindly check our return and warranty policy
http://www.rosewholesale.com/m-article-id-16.html
We allow customers return the items for refund or exchange.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.
Kind regards,
Rosewholesale Customer Service
I placed my order over two weeks ago and paid for expedite deliver (3 days delivery). Have not received my order and I haven't been able to track my shipment because their is no information available. Terrible service and what's worst is there is no phone number that you can call to check the status of your order.
Dear jose c.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
I placed my order back on Oct. 10th and it is Dec 23rd and still have not received it! They have sent me two emails saying it shipped yet any tracking number they attached isn't valid for any site provided. When trying to "contact" them through thicket the prefer number they provided isn't valid for their own website and won't let me go further to even request help. As well as trying to sign in with the email and password I created! It's a endless circle of getting nowhere about my damn order! They did however take the money out immediately two months ago so since this is happening it looks as though I'm going to have to call my bank and say it was fraudulent charges and deal with that mess. I have NEVER dealt with such nonsense from a clothing website. HORRIBLE HORRIBLE
Dear Genevieve N.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
My "jacket" was made out of plastic, it's itchy, was delivered LATE. The quality of a garbage bag is better than what I received today. I wouldn't give this tony worst enemy! SO disappointed. Never again will I order from this company.
Dear Jamie D.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
So, I order my dresses December 8th, and paid for extra shipping and still have not got it, when i contacted them they said it will take 20-45days from TODAY!
Dear Susan B.
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
I absolutely love the website! So easy to find exactly what I'm looking for and the clothes have all looked amazing on me! I cannot recommend it to enough friends!
After stating they will refund my money for items that even now shows "processing" they now refer me to check out their warranty. I told them that I did not want to return items anyway as I would spend more than the items are worth to do so. They asked if I can wait a little longer (mid January) for orders that have to be back ordered. I repeatedly told them NO to no avail. It's a vicious circle. I believe its too late for me, but the rest of you... Beware! Stay away from this site. I have learned a valuable and costly lesson, just don't want others to.
Mary Potts
Dear Mary P.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Kind regards,
Rosewholesale Customer Service
Made a order from this company and paid to have it shipped in 2 to 3 business days still no package and still no shipping info and good luck trying to contact them. I wanted to try this company out because I wanted a matching Christmas outfits for me and my daughter... GUESS THAT WONT BE HAPPENING!
Dear Shelley m.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
However, we have shipped your parcel and replied you in your ticket. Please rest assured that we will contact you again to offer more details.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
Been waiting for my order since September. No answer, no package. Bad business.
Dear Cathy b.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
However, our colleague replied to you in your ticket and please check, We will contact you again to offer more details.
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
I lovey shopping on this site customer service is ok products are lovely i will recommend to everyone i have lost packages during shipping and it was replaced by customer service they even changed the size for the replacment
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ramon c.
Thank you for taking your time to write your review. First, I want to offer my sincerest apologies to you for the issue.
However, it could be tracked according to the track website and there is also the impact of Christmas. Please rest assured that we will contact you to solve your problem.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service