RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
They will be exposed no worries I plan on having this aired on National TV so get ready Today Show, Good Morning America, and ( Surprise) but they will be brought to their knees when me and my attorney are done with them.
Estoy en espera de mi tercer pedido, se que vale la pena esperar, la calidad de la ropa es excelente, las tallas son como indican las medidas, me siento muy contenta por lo mismo de que los modelos son sensacionales, les recomiendo comprar en esta tienda, y los precios ni se diga son económicos y de buena calidad, me encanta. GRACIAS ROSEWHOLESALE.
Dear Belem O.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
I was very pleased with my product and the time in which I received it. I would order from them again.
Dear Diane C.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale.com again soon.
Many thanks,
Rosewholesale Customer Service Center
I highly recommend that nobody purchase anything from RoseWholesale.
I ordered a halloween dress off of them on October 1st which was shipped out October 5th, when they sent me an email saying it would take 8 to 15 business days, After said days when I went to the site they directed me to, I found it had no tracking information past October 8th, and according to canada post there is no package with that number in existence.
I informed RoseWholesale and requested a refund, however they are unwilling to do anything until November 5th, and have basically said that by the 8-15 business days, what they really meant was 10-20 business days (Which have still more than passed).
I am quite distraught over this- I just wanted to get myself a nice dress for Halloween (Even paid extra for better shipping so it'd get here on time) and now I'm just sitting here- Two days before halloween- Sad and wearing a dress I can wear any time of the year.
They screwed me here- It sucks, but it is what it is. All I want right now is to share my story, so that no one else has the same story to tell.
Dear Stephanie C.,
Thank you for taking the time to write a review.
We at Rosewholesale offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
Hope to hearing from you soon.
Rosewholesale Customer Service Center
H************** My recent order got to me in record time. I loved everything where u get a shirt for 1.99...
Dear Stacy S.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
HORRIBLE SERVICE! I MADE MY ORDER IN OCTOBER, AND I WONT RECEIVE IT! I SENT MORE THAN 4 MESSAGES TO THE CUSTOMER SERVICE, THEY NEVER ANSWERED BACK!
Dear CARLA P.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
We look forward to your reply,
Rosewholesale Customer Service Center
I PAID FOR EXPRESS SHIPPING AND IT TOOK 2 DAMN WEEKS FOR IT TO COME ---AND WHEN I DID RECEIVE IT --THEY JUST PUT IT A BAG WITH NO INSTRUCTIONS / DIRECTIONS NOT NOTHING--THANK GOD FOR YOUTUBE I LEARN HOW TO INSTALL ALSO WHAT'S THE BEST GLUE TO PURCHASE! NEVER... NEVER EVER AGAIN I WILL PURCHASE FROM THIS SITE/VENDOR!
Dear JAE S.,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Rosewholesale Customer Service Center
Our band manager wanted us to order some clothes from this site. He said he used them before. I ordered on the 19 of October, he ordered days later - he got his on the 27th of October. I check on my order, they say was shipped part and backordered part. Tracking number not valid, website contact forms don't work, phone number didn't work. Very disappointing. Communication is key, and I ordered to have for this weekend based on the delivery date. We were wanting if this order worked out to order more for an entire band.
Dear danielle l.,
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Rosewholesale Customer Service Center
I ordered a wig 10/3/17 for my birthday on 11/7/17 reading these comments I nervous I won't receive it they don't offer a tracking number at all I paid for shipping like is this a scam fake sight
Dear Christina c.,
We apologize for any inconvenience caused.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en.
We have sent you your tracking number via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help,
Rosewholesale Customer Service Center
I have had such bad luck with other clothing stores online, they have alway said been to big or to small I am just so thankful that I have found a site that the clothes fit.
Dear Kenisha O.,
Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Rosewholesale.com soon!
Best regards,
Rosewholesale Customer Service Center
This site is very excellent. It is cheaper and also fast delivery... there are wide variety of goods in cheap price
Dear milan t.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
I bought 2 shirts from rosewholesale on the 10-7-17 so that I would have something nice to wear for my 1yr wedding anniversary. Here it is 10-23-17 my wedding anniversary and my items still haven't shown. I wrote the company a compliment and got a BS response about how it takes time and be patient. They said they shipped the items on the 11th, but FedEx prices that a lie when they told me the items shipped today. I have ordered items in China and had them come faster. I'm hoping the items themselves are okay, but after the experience so far I am not expecting to much.
Dear Amanda P.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
Now Im no stranger to Asian websites for buying things so I already know to go a size or two up from the usual, and its worked out perfectly so far. The quality for everything ive bought has been the same if not far better than much higher-priced similar clothing at stores Ive been to in person! I love this store, the only gripe I have is how long shipping takes (expect about a month or a bit less) but if you get everything enough in advance its no issue personally.
Dear Samantha B.,
Thank you for taking the time to write your review. We at Rosewholesale really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
Absolutely horrible customer service never got my package or money back. When I tried contacting them it they didn't help me resolve my problems or really offer to help me out in any way. Months went by and still no package. I feel like I got ripped off. Definitely won't be ordering from them in the future because even before this when I ordered and actually got my package I noticed what I got was far from the quality I expected
Dear Ray F.,
We are sorry that you are experiencing issues.
After checking, you have sent us message that you have offered the wrong address.
Please kindly understand that customers need to offer the correct address when checking out.
We have sent you a message and kindly ask that you reply to us via a ticket.
Rosewholesale Customer Service Center
Rosewholesale has fantastic service. Great product and great customer service. My dresss arrived on time and looked just like the picture.
Dear Priyanka S.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Rosewholesale.com soon!
Many thanks,
Rosewholesale Customer Service Center
Horrible customer service, I bought a swimsuit in may and they refused my complaint because they said it had been too long since my order. But they set the shipping date to say it would not be here for a very long time, that way you won't know should complain till after the 3 months they say you have to lodge a complaint. Screenshot of the reply bellow to my complaint.
Dear Gerald T.,
Thank you for raising this issue.
Very sorry that we have failed to find your message before.
Normally customer needs to contact us earlier abou the order issue within three months.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
I ordered a white linen jacket and received a jacket made of thin, crumpled plastic. Would not even make a decent raincoat.
Dear Bernie D.,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Many thanks,
Rosewholesale Customer Service Center
Not what I saw on my laptop when I ordered. I spent $2,000 with this company two months ago and I haven't received my order nor money back. This is a Lawsuit! I was better off going to Walmart or some place nice. I payed extra for delivery. You people will not get away with this money scam. My Mother Sews and make clothes better than you lames! Along with expensive fabrics too. Don't waste your time or money.
Dear Jess H.,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Rosewholesale Customer Service Center
So far i've had a great experience at Rosewholesale. They have good prices, their products arrive in good conditions and just as described. If there is any problem with stocking they kindly agree with giving you a discount for your next purchases. And besides all that, the customer service is very nice.
Dear Enia N.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale again soon.
Many thanks,
Rosewholesale Customer Service Center
Never going to order anything from this or any other company online.
I ordered 4 items. After a month 3 items arrived. I have left numerous
Emails to find out what has happened to the 4th item. No response
Whatsoever. Do these people even exist.
Never again.
Dear Maria A.,
We regret that you are having delivery issues.
We at Rosewholesale can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Rosewholesale Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear melquann s.,
Thank you for taking the time to write a review.
Our goal is to provide customers with high quality products at competitive prices.
Could you please offer us your correct order number or email address so that we can check the issue for you?
If you have problem with the item please feel free to contact us at our Support center.
Rosewholesale Customer Service Center