• Rosewe

Rosewe

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
4.5 / 5
Reviews.io
4.4 / 5
Corporate Values

Overview

Rosewe has a rating of 4.26 stars from 5,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality, and many compliments. Rosewe ranks 2nd among Discount Clothing sites.

  • Service
    760
  • Value
    735
  • Shipping
    748
  • Returns
    685
  • Quality
    727

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 83.1%
Positive
671
Neutral
43
Negative
93
262
See all photos

What reviewers want you to know

Positive highlights

  • Staff and customer service available and ready to answer your questions.
  • So I am here for my shopping experience with rosewe which is just super amazing all the time!

Critical highlights

  • I asked for them to send me their return address and I get: "Sorry for what happened.
  • Received all wrong sizes, even after going precisely according to their size chart!
How would you rate Rosewe?
Top Positive Review

“Best Dress Ever”

Monica B.
1/18/24

I gave A New Years Eve party with my partner. Had to be bell of the ball. Found this item on your website. My husband purchased a black velvet & gold suit. I felt like the first lady in my dress. I received so many compliments from men & woman on how beautiful my dress was. Also how husband & I looked great dressed in our coordination. Best dress ever. Getting ready to order for another event in Feb

Top Critical Review

“I am disappointed and so frustrated”

Nneka N.
2/3/23

I ordered since dec 11 and the latest tracking update was dec 13.I have been chatting with their representives like 4 times. They always tell me to wait some days that my order will arrive.I have been waiting, I have not seen anything.The last chat I did with ine of their representative told me again that I should keep waiting and I asked for how long?This has been your answer and also said they are just online representative that they can only report to the shipping company and they will get back to me.Since then, I have never heard from anybody.This is just so frustrating to me.I am regretting ordering from this company.The one star I gave is that it would not allow me to submit my review without giving any star.

Reviews (5,576)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (717) return address (36) size chart (94) return policy (53) bathing suit (83) order number (36) shopping experience (54) delivery time (36) quality products (36) right places (18)
Thumbnail of user monicab569
2 reviews
0 helpful votes
January 18th, 2024
Verified purchase

I gave
A New Years Eve party with my partner. Had to be bell of the ball. Found this item on your website. My husband purchased a black velvet & gold suit. I felt like the first lady in my dress. I received so many compliments from men & woman on how beautiful my dress was. Also how husband & I looked great dressed in our coordination. Best dress ever. Getting ready to order for another event in Feb

Reason I chose this business:

Searched various websites. Returned to dresses because I didn't like material

Thumbnail of user evanss38
1 review
0 helpful votes
September 21st, 2023
Verified purchase

I have been buying from ROSEWE for months and was always satisfied so when I needed a dress for a wedding I came here. I found a beautiful dress and I received it quickly however they sent the wrong dress. When I reached out to them no one responded this continued for several days. And they had erased all of my purchases history in the app. It was very frustrating. Two weeks before the wedding someone contacted me and apologized they fast shipped the right dress and told me to keep the old dress. I was so relieved. I got my dress in four days and wore it the wedding.

Thumbnail of user clarkv23
1 review
1 helpful vote
January 20th, 2024
Verified purchase

I bought a purple jump suit. I've never bought from Rosewe before and was a little worried what the quality/service would be like.

Well, I got frequent updates regarding my delivery, and I was very pleased with the jumpsuit when it arrived. (I'm short and overweight, so lots of items can be cut way too long for me). But this fitted perfectly, and is good quality. Would definitely recommend. Delivery was quick too, only a few days!

Reason I chose this business:

I chose Rosewe only because they had exactly the type of jumpsuit I wanted. I wanted one with wide, wrap pallazo trouser legs, that hang like a skirt, and nowhere else had anything like I had in mind, but Rosewe did, and for only £33 too, I thought it was worth trying. And definitely was not disappointed. Thank you Rosewe, I now have a lovely unique item to wear to my friend's wedding.

Thumbnail of user browns64
1 review
0 helpful votes
November 12th, 2021
Verified purchase

My order arrived quickly. Everything fit well and I was only disappointed in one item due to it not having pockets like it shows on the model wearing the item.

Thumbnail of user vanheerdenm
1 review
0 helpful votes
March 21st, 2024
Verified purchase

When I first ordered the dresses, the size ordered was wrong. As well the post office had reported the shipment lost. But Rosewe came through by replacing the order and shipping the correct size. Their customer service is excellent as we were in contact with each other through the whole process and they went the extra mile to provide satisfaction. I would shop with them again and recommend them highly.

See the above comments.

Reason I chose this business:

My wife chose Rosewe because of classy, modern styles, and excellent prices.

Service
Thumbnail of user jonessimmonsr
4 reviews
0 helpful votes
February 29th, 2024
Verified purchase

I thought Rosewe delivered on time. There were no shipping mishaps or mistakes in my order.My order arrived in a sealed plastic bag with no smell to the garment. Thank you again Rosewe 😊👍

Reason I chose this business:

Just surfing the website and I put in dresses for outings / weddings, when this site was one off them that showed in the browser.

Thumbnail of user duffd5
1 review
0 helpful votes
March 20th, 2023
Verified purchase

The dresses fit perfectly and are very comfortable, size 12. Evri were brilliant at delivering them. Really pleased with the shipment and Rosewe.

Thumbnail of user saritay2
1 review
0 helpful votes
March 6th, 2022
Verified purchase

I love all my outfits from Rosewe. I find most of their products with great quality and latest design.

Thumbnail of user shirleyh1157
1 review
0 helpful votes
July 28th, 2022
Verified purchase

They are emailing me a return label and taking $9.99 from my refund to send it back to them. I always had a good experience with Rosewe and the clothes fit me very well. This order the dress was to tight up top and fir well at the bottom.

Thumbnail of user ikeorjic
1 review
1 helpful vote
June 27th, 2023
Verified purchase

I am happy I bought from your company though the price was a bit high for me as a student but I loved the dresses. They fit well and the quality is worth it.i have recommended some of my mates who saw it and liked it. I would buy again from you because of your honesty and commitment to customer satisfaction. There are a lot of clothing line out there duping people of their money but your company is an exception. I thank you all for being there for people like us. Keep up the good work.

Thumbnail of user vivicas1
1 review
4 helpful votes
August 25th, 2022
Verified purchase

I purchased a jumpsuit and because this was my first time ordering from Rosewe, I ordered a large in case the sizes ran a little smaller. Well, when I received the jumpsuit and tried it on, it was too big. So, I initiated a return to exchange my item for a smaller size. The exchange process was fast and easy! I'll be ordering from Rosewe again! The customer service representative who took care of the exchange was fast and efficient.

Thumbnail of user dearyu
1 review
0 helpful votes
February 24th, 2024
Verified purchase

Wore as my wedding dress. In short and it was perfect with some heels. The fit was just right and it looked very elegant and classy. Will continue to order items

Reason I chose this business:

Price and quality

Thumbnail of user roachr2
1 review
0 helpful votes
September 27th, 2021
Verified purchase

My purchases have been great so far. The outfits I purchased are my ideal fit. Looking forward to continuous business with your company.

Thumbnail of user catheyp6
1 review
0 helpful votes
September 13th, 2023
Verified purchase

Both of the dresses are beautiful, and they fit well, which is a big plus! Thank you! I already have a couple dresses that I'm looking to order very soon!

Thumbnail of user paulinae15
1 review
0 helpful votes
November 6th, 2023
Verified purchase

The delivery was quite long but all the same it arrived safely and in good order.

The customer service was polite.

Reason I chose this business:

Have nice stuff online.

Service
Thumbnail of user morrisr62
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

This dress fits great. It is sturdy and modest. I will wear it to my son's wedding!

Reason I chose this business:

Beautiful clothing options.

Thumbnail of user cliveb57
1 review
1 helpful vote
August 26th, 2022
Verified purchase

The advertisements of a product range were true to life. The choice of styles and materials was quite vast and superbly presented.

There was a delay with delivery not of the providers cause. However the communication and advice was responsible and very helpful. Their persistence in solving the issue paid off and the delivery was then made quite swiftly.

The product was excellent and I have a very happy wife.

We will deal with this company again in the future.

Thumbnail of user deborahs1432
1 review
26 helpful votes
April 16th, 2021

The company ought to be ashamed of their misrepresentation. I have never been SO dissappointed and felt taken advantage of by my purchase. I bought what I thought was a supposed(white), turned out to be a cream one-shouldered /with silver,(not glittery like the photo)jumpsuit; for a special occasion. Back lighting can be deceiving, but It didn't do the photo, justice. It was cheesy looking, shabbily made and too short for my 5'5" frame. I will NEVER trust to make another purchase from this company again and I deserve more than an apology!

Tip for consumers:
Be very leery of item looking anything close to the picture shown.

Products used:
Clothing: Dressy jumpsuit

Thumbnail of user charlesc63
Rosewe R. – Rosewe Rep

Hi,Deborah S.

I'm sorry that our products did not satisfy you.
Can you tell me your order number?
I will check and give you a reasonable solution.
Waiting for your news.
Sincerely
Rosewe

Thumbnail of user ninok14
2 reviews
0 helpful votes
January 21st, 2022
Verified purchase

Just received their products and the quality is the best.
They are exactly as I saw in the photos.
Fast shipping.
Highly recommended

Thumbnail of user searsc1
1 review
0 helpful votes
October 1st, 2022
Verified purchase

I can not believe how quick the delivery was.
The dress fitted to perfection.
Quality fabric, great finish
I will definitely be ordering more from this site.

Thumbnail of user silviag130
1 review
1 helpful vote
November 9th, 2023
Verified purchase

I really love the dresses that I bought at Rosewe their are perfect they make me look so elegant and pretty.

Reason I chose this business:

It was a great online shopping experience.

Thumbnail of user nanettes60
2 reviews
0 helpful votes
March 22nd, 2024
Verified purchase

Jeg har modtaget alle mine varer hurtigt og tilfredsstillende. Det var nemt at handle og et stort udvalg af lækkert tøj

Reason I chose this business:

På grund af lækre varer

Thumbnail of user danam767
1 review
0 helpful votes
August 11th, 2022
Verified purchase

The live chat assistance did a great job in helping me locate my credit for a new order.

Have a great day
Dana

Thumbnail of user pinkym13
1 review
0 helpful votes
November 6th, 2023
Verified purchase

98% of three dresses I have bought fit prefectly. The delivery time sometimes not as I expect but I know they are doing their best.

I had ordered a particular outfit for a wedding. I ordered with sufficient time for delivery and I did not receive it in time however, i complained and it was sent later on.

Reason I chose this business:

I trust the quality of the materials

Service
Thumbnail of user sherryl240
2 reviews
1 helpful vote
December 9th, 2020

I made an order on September11.2020. I have yet received my order. Rosew keep telling me it shipped

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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.

Company Representative

Thumbnail of user charlesc63
Rosewe R.
Typically responds within 6 days

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