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From the business
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Business Highlights
General
Shipping
Returns
Sustainability
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Customer Service
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Membership Programs
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Rosewe Reviews Summary
The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.
This summary is generated by AI, based on text from customer reviews
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I purchased 2 dresses from this company, and neither fit. They offered me compensation for the items, then said they would give me 20% off my next purchase, which I declined, then they refunded $8.00 to my account, as if that's all that I had spent. I want my money back. Never will I order from this place again!
Here's their response for return instructions.
We are sorry for that and you can return it back. Have you review our return policy? But it is not worthwhile for you to return according our return policy, you should bear the shipping fee back, it is so expensive and you should wait a long time and we just refund you not include the shipping fee when we send the order for u. As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price. How about we send you some compensation in your user center, you can use it next time. Pls advise
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
This shirt fits perfectly and I love the color. It shipped really fast and is just what I was expecting. Nice quality shirt worth the price. I love this, going to buy more in diff colors.
The best shirt with pockets I have owned. I love the softness and durability. For the price, I love it more.
The color as bright as the photo shows, the material worth the price. The style, the fit, the color----all perfect!
When I sent an email to this company requesting a refund, they asked why and here was their response:
"Sorry for what happened. But according to our return policy
http://www.rosewe.com/return-policy-a90.html
You need to pay for the shipping fee if you want to make an exchange or return. It is not worth returning the goods due to the postage costs, right?
As for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. You will sell them at good price.
I will help apply discount for you
What do you think about it?"
My email response to them (and my warning to other consumers):
"Shame on you. I see this as your plan:
1. Offer very low prices
2. Take good quality pictures which make the clothing look to be better quality than it actually is
3. Submit enough fake positive reviews to outweigh all the real, negative reviews
4. Disguise the fact that the clothing is coming directly from China
5. Make it difficult to realize that returns must be made to China and therefore will be expensive
6. And let the buyer beware!
Sooner or later you will be found out and will no longer be able to make any sales. In the meantime, the money your company earns from such unethical business practices will come to no good."
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
Dam wish I read these earlier, I haven't received my order yet but after reading this i either wont or its probz gonna look like $#*!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
I ordered my dress on the 23rd of September and the shipping says it will take 2-4 days. It is now October 1st and my dress has not arrived & I wanted it for HOMECOMING;(
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
I don't know how this site rates rosewe as a 4 star. Read other review sites before you order. These are the worst clothes I have ever ordered online! Nothing like the picture they will all be going in the bin. Don't waste your money
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
I ordered a lot from Rosewe. All the clothes were very cheaply made and not like the way they look online- not as nice. A necklace arrived pre-broken and one shirt had poor stitching blemishes right on the chest. My order took 2 months to arrive and their reply was "Sorry, its a 2 week holiday in China here." When I complained that I wanted to cancel the order due to the long unexpected delay, they did not respond and then the clothes arrived. The business is run out of China so returns and reaching their customer service is impossible. I dont think their phone number works, its just a constant recording. It took me about 6 trouble tickets online, each time having to start over with a new person and finally having to threaten to sue them just to get a refund for the broken items. The rest of the stuff I bought doesnt look good and doesnt fit and is sitting on a shelf.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
Do not buy from these scam artists they put the prices to be superly cheap so its hard to resist... quality is worth pennies i been battle with them since april and yet still havent recieved my refund i even paod extra to ship the cheap merchandise back just to get back my 60 percent reund which btw the way thats all they will refund you... give me the run around back n forth scam artists i tell you i guess you can say lost cause double on my part i hope no one will ever go through what i am going through do not buy from this website! If i dont get my refund wanted to let me delet my review on this website in order to get my refund lost cause be aware ladies its not worth the headache!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
The title says it all. This site is a joke. The item you receive is not fit for any purpose not even to polish the floors. The only words for their items is terrible rubbish. They are so badly made they are beyond description. Just don't buy from them. Again DONT BUY ANYTHING FROM THIS SITE IT IS A FAKE.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
Ordered a coat at size XL and paid for quick delivery. Just received it a week late and although it said size XL = UK 18 it is far too small! It fits my size 10 sister and it's apparently an XL=uk18! Rediculous, misleading, late and a compleat waste of my time and money! First and defiantly the LAST time I use Rosewe! Rubbish!
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.
I bought this dress. It fits me perfect. It's a bit tight but i like wearing my clothes tight so it's not a problem for me. Thick quality material. I' the dress was a little snug but it was still super cute! Can't wait to wear it this Fall! Definitely recommend this dress!
After reading all the reviews, I decided to just go ahead and try this dress. When it came in and I put it on, I immediately loved it! It hugs all my curves and makes my body look great. I'm about 5'4,160lbs and with a good amount of curves (mostly hips and thighs) and I got an XL. I strongly recommend the seller because never let me down.
I really like this dress. The material is a good thickness. Very cute and comfy. Beautiful dress with very nice material. Warm and comfortable but form fitting and pretty. The regular size was. I love them and the fabric is so soft. I bought numerous colors. I am so happy with this purchase.
I love this dress. The material is great and it fits true to size. I have ordered 3 different colors and I'm happy with all of them. I get compliments each time I wear one. They don't look cheap since its a thick material which I love! I really loved this dress! It's super cute on. Really cute! I will be purchasing another one soon!
It is a nice dress. The fabric is soft, the color is stunning, and the fit is divine. It does have a lot of stretch which is nice. The color is nice, but more flat rather than glossy. I have worn it twice so far and had a lot of nice comments about it. I ordered us-xl i'm tall 5'9". Its comfy cozy and lovely, especially for the price. Delivery was super quick. Go on! Buy it already... in several different colors you wont regret it!
I ordered my dress and received it within the time stated. It was even better than I had hoped! The tailoring was perfect and looks wonderful on. I would highly recommend them to anyone!
I absolutely love the two dresses I bought. They fit perfectly and look amazing. I also bought a jumpsuit that's absolutely adorable. Great service and great items. Shipping was fast and free.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.