Sitejabber Website Reviews and Complaints
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Rosewe

rosewe.com
casual, chic, lounge womenAge 19-25, 26-45
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About the Business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
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Reviews Summary

Rosewe has a rating of 4.4 stars from 5,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality and many compliments. Rosewe ranks 3rd among Discount Clothing sites.

service
810
value
767
shipping
780
returns
711
quality
757
This company responds to reviews on average within 1 day
Virginia
1 review
0 helpful votes
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Great service by kushi
July 11, 2022

Kushi understood what I was going through with my order and resolved it with 100% of my satisfaction

Date of experience: July 11, 2022
New Jersey
1 review
0 helpful votes
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Good service
September 23, 2022

I did not get the exact timeline on when I will receive the product. Apart from that all the queries were addressed.

Date of experience: September 23, 2022
New Jersey
2 reviews
0 helpful votes
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Amazing dress
January 31, 2022

Loved the dress I brought from roseweoffical. The process of selecting nd ordering is so smooth.And quality of product is very good.

Date of experience: January 31, 2022
Canada
1 review
1 helpful vote
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Love this site
October 23, 2014

Love this site. Suoer fast delivery and great items. Everything fits perfectly. It's a legit site. And i love shopping in here.

Date of experience: October 23, 2014
Norway
1 review
0 helpful votes
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Good kommunikasjon
December 13, 2021

Thank you so much. I got my dees and it is the same dress i saw at the website. Beatiful and elegant.

Date of experience: December 13, 2021
California
1 review
7 helpful votes
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I WISH I WOULD HAVE READ THE REVIEWS, THEY ARE CROOKS. I HAVENT RECEIVED MY ITEMS, AND BASED ON REVIEWS, THE ITEMS ARE SURE TO BE DISAPPIONTING :( DO NOT SHOP HERE

Date of experience: December 9, 2014
Rosewe R. Rosewe Rep
over a year old

Dear Jessica C.
I am customer service representative from Rosewe.com.
Firstly sorry for the inconvenience caused but i think if you have problems with the order, you should contact with us first so that we can check and offer a quick solution for it.
Any questions please contact with us with a ticket here http://www.rosewe.com/support.php
As for the quality of the item, please no worry, when you received the order you can also contact with us. We will offer solution as soon as possible.
Nice day!

California
1 review
4 helpful votes
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HORRIBLE
June 16, 2016

DON'T EVER BUY FROM THEM, IT TAKES FOREVER TO GET, THEN THE QUIALITY IS BAD, AND YOU HAVE TO PAY TO RETURN THEM AND YOU NEVER GET YOUR MONEY BACK. BAD-BAD-BAD

Date of experience: June 14, 2016
Texas
1 review
1 helpful vote
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Thanks for my order. I will order again in the future. Keep up the good work and prices. I see alot of things i like.

Date of experience: March 30, 2018
Maryland
1 review
0 helpful votes
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A Thin win
July 14, 2023

The clothes are ordered were nice but some were cheaply made (spandex- super thin) And some of the pants were too short. Pretty outfits though.

Date of experience: July 14, 2023
Morocco
2 reviews
0 helpful votes
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On the first time I didn't find any Idea to Rosewe but now I really love and like this brand the quality is good also the time of livraison are amazing
I love this brand

Date of experience: January 18, 2022
California
2 reviews
5 helpful votes
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Poor workmanship.
July 23, 2017

I tried to order 1 dress from them just to see. They sent me the dress 1 month later. Totally unwearable.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2017
Rosewe R. Rosewe Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

GB
1 review
0 helpful votes
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Fair
September 12, 2023

Pleased with the items I bought but not with returns have emailed about a dress I returned but ishaved o reply

Date of experience: September 12, 2023
Italy
2 reviews
0 helpful votes
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Perfect experience
January 7, 2022

I like the jampsuit, its the same in the website, size and colors all is perfect, fast shipping and gentil equipment

Date of experience: January 7, 2022
Canada
1 review
0 helpful votes
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Very helpful
August 1, 2022

I connected with Dharani via the live chat. She was helpful and efficient. She knew exactly what I needed and was able to solve the problem quickly.

Date of experience: August 1, 2022
Florida
1 review
0 helpful votes
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Kushi was promt and very helpful
August 8, 2022

I didn't receive conf. Email regarding my order so I could not track it. Email and gave a little info and got an update on my order

Date of experience: August 8, 2022
California
2 reviews
0 helpful votes
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Lydia was on point
September 21, 2022

It was amazingly fast and wonderful. I wanted a refund, it was processed fast. I'm wating on my return label via my email account.

Date of experience: September 21, 2022
Michigan
3 reviews
0 helpful votes
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Too many loops to go through
August 7, 2022

The process to return is awful. I should not have to take photos if I say something is too big and the material is terrible 2nd and last purchase

Date of experience: July 8, 2022
Pennsylvania
2 reviews
0 helpful votes
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Purple Dresses
April 20, 2023

I couldn't make up my mind which dress I wanted so I bought all 3. So now I will have to choose which one to wear to the wedding in June.

Date of experience: April 20, 2023
Italy
4 reviews
0 helpful votes
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The best always
November 15, 2021

Always dress different from other site. Hight quality and style. Ship quick. I love the colors of dress and the quality price. At the next buy...

Date of experience: November 15, 2021
Ohio
1 review
0 helpful votes
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Great Customer Service
July 11, 2022

Kushi was very patient with me and very helpful. I really appreciate Kushi. Thank you! I hope everything turn out for me, and get my refund.

Date of experience: July 11, 2022