Sitejabber Website Reviews and Complaints
business logo of Rosewe

RoseweReviews 5,907

rosewe.com
casual, chic, lounge, swimwear womenAge 19-25, 26-45
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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
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Rosewe Reviews Summary

The company has garnered a generally positive reputation for its product quality, with many customers expressing satisfaction with the fit and style of their clothing. Quick shipping and a user-friendly website also contribute to a favorable shopping experience. However, concerns arise regarding the return policy, with some customers frustrated by refund processes and inconsistencies in sizing. While many appreciate the unique designs and variety, others have noted that the pricing can feel high relative to value. Overall, the brand shows promise but could enhance customer loyalty by addressing return and sizing issues more effectively.

This summary is generated by AI, based on text from customer reviews

service
812
value
767
shipping
780
returns
711
quality
757

We monitor reviews for authenticity

Pennsylvania
1 review
1 helpful vote
Follow E W.
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Rosewe has models on their site with big hips & also full figures but it's a lie, their clothes do not fit properly at all and they are made with the cheapest quality of material they can find. Most of the stretch stuff you can see directly through with no problem so you will see your underwear and everything threw the pants especially anything in white and when you try to send them back you go through all sorts of chaos and they keep telling you to put in a ticket that you do correctly, but they do not contact you back they keep sending you that message over and over again. One order I placed was the wrong order. They sent me the wrong dress and still have not compensated me for that they keep going back and forth with me. Their sizes are made for small Asian people and not larger Americans. I am a large and their XX large did not fit me properly, only one item that I purchased with them in the same order which was 6 outfits, only one fit me, but it was so thin it was ridiculous and with one wash it was dingy and ripped up. I keep telling them stop sending me emails from their website because I don't want to deal with them anymore. Basically they got away with $100 and I tell told them to be grateful for that $100 because they will never get another dollar from me or anyone i know or anyone i can stop from their disrespect again. I'm not even trying to fight them anymore. There are other sites that you can go on and I will be back to give you the information but you can type in " sites like rosewe but not affiliated". Put that in your search engine and they will come up with other sites like rosewe that are not affiliated with Rosewe. When you call them for returns they want to give you a number in their country but they have places that they ship your clothes in the States but will not give you those telephone numbers for complaints and their number is extremely hard to dial, there is an exchange you have to dial before the number that they deliberately do not give you because they don't want you to call them they want your money but they don't understand that once you mess up one person that they're going to tell their story and they're not going to want to be bothered with them anyway they may get away with your money but when people find out about it they're not going to want to order from you. There's a lot of people on my job and I work for a very big organization, that will not order from rosewe because too many people on my job have had problems with them and people that they know.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2017
Rosewe R. Rosewe Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New York
1 review
0 helpful votes
Follow MICHAEL G.
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I am super impressed with the dress that I purchased from Rosewe. They make it so easy to shop for quality products online and I'm so grateful I found them. I just placed an order for some really cute earrings too that I can hardly wait to get them.

Date of experience: July 13, 2017
Texas
1 review
0 helpful votes
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Easy to use website and plenty if chose. Quick deliver and products as described. The customer care is excellent and delivery very fast and on time when they said it would be delivered, can`t ask for more than. I would recommend this site to anyone

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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Great Site
July 14, 2017

Great site for shopping. I have used them many times never found anything wrong about their product and they are fast its product delivery. So whenever you order you can be sure about the delivery time without any doubt.

Date of experience: July 12, 2017
Texas
1 review
0 helpful votes
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LOVE LOVE LOVE
July 14, 2017

I am so incredibly ecstatic to have discovered Rosewe.com. From their astonishingly low prices, to their vast and extensive variety of products, which are always readily available to everyone with an internet connection; they have cornered the market for online stores. They have most definitely become my new favorite online site for purchasing everything from. I am so grateful to have found Rosewe.com I absolutely love this site!

Date of experience: July 12, 2017
Oregon
1 review
0 helpful votes
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Good Company
July 14, 2017

I love this site. Rosewe has a wide variety of products. I have ordered various products from them and they have all been fantastic, especially the swimsuits. They also have excellent customer service. If you have problems with your orders, they are always willing to resolve any issues. The reply is very quickly. I love the products as well the service!

Date of experience: July 12, 2017
New Jersey
1 review
1 helpful vote
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I am very satisfied with my purchase from rosewe.com. Everything is very well made, especially for the prices I paid. The items I ordered are very stylish, and fit well. The sizing does run a bit small, but not outrageously small (as another reviewer believes). I have also had great communication from them regarding a back-order. The back-order has since arrived, and I am happy with that purchase too. It does take a little while to receive the items here in the U.S. But they are traveling all the way from China. Please be patient, and your beautiful items will arrive.

Date of experience: July 11, 2017
Florida
1 review
0 helpful votes
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I ordered many wonderful trendy clothes from rosewe.com and all in one I can say it is a great place to buy clothes. They are cheap, have good quality, and the costumer service is great. They are kind and helpful. From now on this will be my place where I order clothes.

Date of experience: July 11, 2017
New York
1 review
5 helpful votes
Follow Yasmin C.
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I will never purchase anything from this company again; especially using PayPal. PayPal was absolutely no help in getting this company to provide a return label or getting me a refund. My purchase was for $115 but to return to CHINA was $165. Nothing about their site lets you know that the're located in CHINA. HAD I KNOWN THIS, I WOULD HAVE NOT PLACED AN ORDER. Also their clothing run small so order a larger size. All I can say is this company really sucks. Don't order from them! I will be taking this matter up with FBI and FTC! I do not give rose we permission to post any of my personal information; only my review.

Date of experience: July 10, 2017
Rosewe R. Rosewe Rep
over a year old

Hi Yasmin,
Thanks for your feedback.
We have also abroad address you can return the order to, I have sent a message, you could follow the steps.
Best wishes

Wisconsin
1 review
2 helpful votes
Follow Bonnie U.
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This company is the worst. I have two refunds pending. The product has been in their hands for over a month, still no refund. The quality of the merchandise is very sub standard and the sizing is completely off. They make their customers jump through hoops to return a product and still do not issue refunds. Terrible. Stay clear.

Date of experience: July 9, 2017
Rosewe R. Rosewe Rep
over a year old

Hi Bonnie,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and find that the refund is sent out yesterday. Please have a check.

New York
1 review
2 helpful votes
Follow Dawn H.
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I always order clothes from here and have never had a problem! My parcel always arrives in the stated time and is all neatly packed! Customer service is great and it is not a rip off, clothes are all cheap and good quality!

Date of experience: July 9, 2017
Illinois
1 review
0 helpful votes
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I have used this web-site multiple times! The clothes are always quality material, I never worry about shipping, and the customer service is always helpful. I'm so happy with my purchases and won't hesitate to shop here again!

Date of experience: July 9, 2017
Maryland
1 review
0 helpful votes
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I ordered a jacket from them and it was exactly as described in the description. It did ship from China - I wish I had known this before I picked my shipping option or I would have picked a faster option. It arrived about 3 weeks after ordering so definitely not fast, but I did contact customer service about it taking so long and they assured me that it was on its way. It arrived safe and was very cute.

Date of experience: July 9, 2017
Tennessee
1 review
0 helpful votes
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I recommend you try this site because the fashions are awesome and the prices are incredible! From China to Florida in 12 days is pretty darn great. I received all my stuff and it was as pictured and in good quality, colors were nice and bright too, I am really satisfied with all of my stuff and I think their website is very nice and well done, I will be shopping with them again.

Date of experience: July 9, 2017
GB
1 review
2 helpful votes
Follow Lisa s.
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The trouble with Rosewe is their sizes are based on people less than about 5ft 2". I'm only 5ft5" and the waist lines on jacket and dress I bought are way too high for the average person.
It seems when they make L and XL ( to fit a UK 12 to 14) they just make wider and not necessarily longer to allow for height. Beware as it costs loads to return ( if you can get them to respond) :(

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 9, 2017
Rosewe R. Rosewe Rep
over a year old

Hi Lisa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
If the size is not fit, you can return for exchange or refund. I have sent a message, please check and reply.

California
1 review
0 helpful votes
Follow Sharlavale A.
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I was actually very pleased with my purchase. It was exactly what I wanted! I ordered a beautiful white dress and it is so comfortable! It took almost a month to arrive, but the customer service was so kind! Definitely will order from here again.

Date of experience: July 7, 2017
Iowa
1 review
0 helpful votes
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I've been buying in Rosewe.com for a couple of months and I am very happy with it. The products have a good quality and they arrived in about 15 days max. I recommend to always asking for the expedited time, that way you cant track your order without a problem. The communication is good, they take around 24 hr max. To answer any question or solve any problem. The price of the items is cheap so if you make any size mistakes.

Date of experience: July 7, 2017
Texas
1 review
0 helpful votes
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Good quality
July 10, 2017

I love the Rosewe web site. I buy all my dress and swimwear. They fit perfectly. Usually, I have a problem with ordering on the internet, but never have had a problem with Rosewe. I totally recommend using their web site for all your ordering pleasures!

Date of experience: July 7, 2017
Texas
1 review
0 helpful votes
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Perfect place
July 10, 2017

Rosewe is a perfect place for shopaholics like me. Made from the superior quality fabric for long lasting life and usability. I try to visit store every weekend. I would visit more if it wasn't too expensive for me

Date of experience: July 7, 2017
Pennsylvania
1 review
0 helpful votes
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Wonderful store
July 8, 2017

Rosewe has some of the best quality products. They have such nice styles and many are reasonable. I think that anyone could shop there and find something to fit their budget.

Date of experience: July 6, 2017