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Rosewe

rosewe.com
casual, chic, lounge womenAge 19-25, 26-45
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About the Business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
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Reviews Summary

Rosewe has a rating of 4.4 stars from 5,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality and many compliments. Rosewe ranks 3rd among Discount Clothing sites.

service
810
value
767
shipping
780
returns
711
quality
757
This company responds to reviews on average within 1 day
Kansas
1 review
0 helpful votes
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Poor service
September 17, 2022

Tried returning some items,,, never received confirmation, tried calling,, it was now past 30 days,,, no refund allowed,,, emailed them, still no refund,,, clothes fit small in all styles,,, you need to order size or 2 larger

Date of experience: August 18, 2022
GB
1 review
5 helpful votes
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Paid for my order - took an inordinate amount of time to arrive by which time I had opened a dispute with Paypal. Order arrived and has been promptly consigned to the rubbish bin - clothes are cheap, ill fitting and very very poor quality. I had tried to contact them by email through their website to no avail. I can see their so called responses on the review page but would be very interested to know if any customer ever got their money back. This site is to be avoided if you don't want to spend your money on cheap rubbishy clothing.

Date of experience: February 24, 2015
Rosewe R. Rosewe Rep
over a year old

Dear customer,
We are terribly sorry for what happened.
Any customers that are not satisfied with our products are encouraged to communicate with our customer service department first.(contacting link is http://www.rosewe.com/support.php)
If the solution we offered is not acceptable, customers can open a dispute.
We will also offer partial refund to end the case.If it's still not acceptable, customer can return the item for refund.
If you are still not satisfied with this matter, please contact with us directly.

New York
1 review
0 helpful votes
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Love Rosewe.
August 30, 2017

Absolutely love this dress!
The pink color is soft and romantic, and the neckline has more than enough room for a large bust, while still looking good on a small one. The length hits me several inches below the knee, but isn't unflattering at all! Again, I am thrilled with this purchase. Shipping was quick since I used Prime, and the dress arrived in a lovely zip bag, neatly folded. It is a bit difficult to iron using a conventional iron, I had to use a wet cloth to press it, but a good steaming should work perfectly, and once it's pressed, it hold the press for a long time! Would absolutely recommend this dress to anyone who asks, I'll be buying myself one in every color!

Date of experience: August 27, 2017
Texas
1 review
0 helpful votes
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Good experience
May 11, 2023

I was skeptical at first because the prices are so affordable. However, everything arrived within a reasonable amount of time, was as pictured and described, fit according to size chart and appear to be well constructed. I purchased 5 things but had to return 2 because I ordered up a size and they were too large for me. The fabric is stretchy which can be good for some. My only negative would be the fabric can get picks and snags if you are not careful. That said, it is still really pretty and worth purchasing. Especially for the price. Now I am waiting on my refund and I re ordered a dress in a smaller size. The tracking info is helpful and so far everything has been according to the companies advertising.

Date of experience: May 11, 2023
California
1 review
0 helpful votes
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Will buy more.
September 7, 2015

This dress is a great deal. The shape and quality far exceed what you would expect at this price point. I'm 5'9 and the length is just at my knees. Perfect for something you can toss in suitcase or overnight bag to be prepared for almost any occasion without needing an iron. It's simple enough to wear with flats for daytime but can easily be dressed up with heels for going out, meetings, date night, and so on. I'm seriously considering getting it in a few more colors just to have on hand.

Date of experience: September 6, 2015
California
1 review
12 helpful votes
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Horrible experience
February 3, 2017

Ordered, got my clothes very quickly, sizes of all items VERY small, not close to US sizes outlined in their size guide. Contacted via website to seek return instructions, single response was to send photos. Repeated requests for return address go unanswered. Proceed at your own peril.

Date of experience: February 1, 2017
Maryland
1 review
11 helpful votes
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Scammers
December 18, 2016

It's Christmas & I ordered some thing for myself. Which I don't do often. They took the money out of my account & ive never received any merchandise. I've tried contacting them many times & no response. This seems to be fake.

Date of experience: December 16, 2016
Japan
1 review
0 helpful votes
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Attractive and inexpensive
May 6, 2015

This dress is wonderful. Well made. Perfect summer dress for church or casual occasions. I received many compliments about the dress. Probably will order another one. The fabric is lovely AND you can't see through it which means no slip! The fabric has a silky feel with a bit of stretch almost like a night gown. Very COMFORTABLE. It doesn't have the breath ability of cotton but it's so attractive and inexpensive

Date of experience: May 6, 2015
Texas
2 reviews
14 helpful votes
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Poor quality, HORRIBLE customer service! Takes 2 months to get your merchandise and then the clothes may be HUGE or may be TINY, you just never know. I ordered 2 sizes larger than normal as they said to, but one dress is like a sack, while one is probably a XS instead of a XL. You can never know what size to order! Their return policy? They'll tell you 60% back if YOU pay to return to China or 20% back to keep it. That was hidden when I bought them. I'm out $25.91! This is how they make their money! Don't ever order from them! The good reviews must be from their management!

Date of experience: October 15, 2016
Maryland
2 reviews
3 helpful votes
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Sizes are smaller than advertised and the quality of the material is inferior. I ordered several summer dress, none fit, two did look like what was advertised. Don't waste your money! I gave all the dresses to my 12 year old niece.

Date of experience: July 27, 2017
Missouri
1 review
2 helpful votes
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Great guest service
April 5, 2017

My mother bought some bathing suits from rosewe. They were made with good material but my mother had ordered herself the wrong size. Rosewe customer service did an excellent job taking care of her. I would definitely order from this company again!

Date of experience: April 2, 2017
California
1 review
0 helpful votes
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Excellent Customer Service
January 14, 2022

I am happy with the customer response from Rosewe. I ordered some lovely swimming suits and had to return them because of size. Their customer support was excellent! I received my refund in a timely manner.

Date of experience: January 14, 2022
California
1 review
5 helpful votes
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Terrible quality and sizing. Ordered according to the size chart, does not fit; way too small.
Rosewe offered partial refund if no return (I am guessing they still make money this way, because the swim suit I bought was made in China and was very poor quality and probably cost them to buy from manufacture $5) or sending it back and paying the shipping was another option. I am traveling all summer, so I chose partial refund. I guess better then nothing. Overall very disappointed with this shopping experience. Waste of money for me.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2017
Rosewe R. Rosewe Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

New York
1 review
0 helpful votes
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Sumie - Customer Service
August 8, 2022

I appreciate the prompt review and response regarding my missing order. The ease of this interaction is appreciated, especially now that it seems customer service has taken the back seat at so many companies making it very frustrating to try and resolve anything. Thank you so much!

Date of experience: August 8, 2022
GB
1 review
0 helpful votes
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Both of the 2 dresses for my partner are great
March 24, 2015

Purchased 2 dresses of very different styles for my partner. The items were shipped within 3 days and were delivered a week later. Both dresses look great. I would definitely recommend the website to anyone and will most likely use it again!

Date of experience: March 23, 2015
Texas
1 review
2 helpful votes
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Disappointed
March 24, 2015

Made an order for tree days delivery and it been two weeks $#*! ain't been shipped, asked for refund they telling me it'll be $3 off every items. I'm only hoping to either refund my money or ship the items. Never again

Date of experience: March 24, 2015
Rosewe R. Rosewe Rep
over a year old

Dear customer,
Due to the holidays before many factories doesn't work so we need more time processing the order. That's why your order was delayed.
As for the handing fee for cancel order, it's stated on our return policy which you can check on our website
But now, you can contact with us directly and we will solve it for you.
Contacting link is: http://www.rosewe.com/support.php

Minnesota
1 review
12 helpful votes
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Awful, awful, awful.
February 27, 2017

I ordered one item from Rosewe, just one, thank goodness, and it is the poorest quality item I've ever owned. There are clear, plastic threads that keep poking they're way out and they have to be constantly cut with a scissors. They must employ children as, sadly, my item appears to have been made by a 7 year-old. It took two months to arrive, too. Never order from Rosewe. Waste of money.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2017
Washington
1 review
4 helpful votes
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So, I ordered this really cute dress for graduation, it looks like it'll be the perfect choice, with just enough sass and class. It was supposed to ship within 24 hours (I didn't know that 3 days could take place within a 24 hour time span) and I even paid for expedited shipping so it would get here on time! Well it came, on time I'll give them that, and it's this stupid little sheet like thing that looks nothing like the picture and was a complete waste of money. I've heard they don't give great refunds so I'm crossing my fingers that I might get one. Moral of the story... don't order from this company, it's loaded with crap.

Date of experience: June 1, 2016
California
1 review
0 helpful votes
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Prettiest Dress!
September 8, 2015

All together shipping time was reasonable. Dress was really pretty and good quality. Great dress for the price. I have received so many compliments during the formal Marine Corps event and felt totally sexy but modest in it. True to size. Loved it. Big busted ladies it might show just a little bit more cleavage than you may like. I would definitely recommend for anyone who wants a beautiful dress at a great price to buy this!

Date of experience: September 8, 2015
Canada
1 review
6 helpful votes
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Quality is very very cheap. Nothing what looks on the picture. Return policy does not exist. You will not be able to get hold of anybody after you place your order and pay or it. I would not recommend this company!

Date of experience: April 6, 2018