Sitejabber Website Reviews and Complaints
business logo of Rosewe

Rosewe

rosewe.com
casual, chic, lounge womenAge 19-25, 26-45
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About the Business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.


rosewe.com
China
Founded in 2009
Clothing item from Rosewe
Fashion apparel by Rosewe

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, chic, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 2XL, 1X, 2X, 3X)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Mr. Rebates, Swagbucks

Sponsored message from Rosewe
Buy 2 get 3rd Free
Save Now
How would you rate Rosewe?
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Reviews Summary

Rosewe has a rating of 4.4 stars from 5,904 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality and many compliments. Rosewe ranks 3rd among Discount Clothing sites.

service
810
value
767
shipping
780
returns
711
quality
757
This company responds to reviews on average within 1 day
Grenada
1 review
7 helpful votes
Follow Jayselle A.
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I am furious with myself because I read some bad reviews before purchasing, but still I remained optimistic that they had improved over time. BIG MISTAKE! What I received were three ill-fitting outfits made of poor quality fabric. I am appalled! How are they getting away with this? This crap would never fit as shown on site. Here's some advice from a genuine, hardworking individual - please don't waste your money on this site. Yes, the model looks great; and the prices are good (maybe too good to be true). However, it is likely you'll be disappointed with what you received, as I was.

Date of experience: July 19, 2019
California
1 review
0 helpful votes
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Love it.
November 9, 2015

Very pretty, flattering and well fitting. Medium light material but long sleeved. Love the print & feel of the fabric. Become my new favorite shirt now! I wish I could find this item in additional colors. Love it.

Date of experience: November 9, 2015
Japan
1 review
1 helpful vote
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Amazing Service Amazing Clothes
November 6, 2015

I really like this website, order from them all the time, any times I've had an issue with my order they are always happy to help. Really good quality. Just always read reviews and description of each item and it will be no worry.

Date of experience: November 6, 2015
Illinois
1 review
6 helpful votes
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Absolutely awful company to deal with. They create duplicate orders and charge your credit card twice for the same transaction then blame it on paypal (which only shows 1 record of payment, unlike rosewe.com). The order sat "paid, unshipped" for 5 days- after paying for expedited shipping- and I finally got them to cancel the damn order, but still waiting on my refund. Don't waste your money or your time.

Date of experience: December 5, 2014
California
1 review
0 helpful votes
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In love with these
July 11, 2015

I love these pants. Their thin so that makes them perfect for summer days and nights. I've washed them they still look great. They seem to be made well. Shipping is a tad slow but I can't complain with the prices. I would recommend.

Date of experience: July 11, 2015
Australia
1 review
5 helpful votes
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Avoid this company at all costs. I ordered three dresses to be delivered to Australia. They were totally different material to that which was advertised. It was cheap and nasty. When I tried to get a full refund including shipping they refused, even though the product was falsely advertised. They offered me an 80% discount on products I did not want so I was still out of pocket by $40. Try somewhere else is my advice.

Date of experience: July 11, 2018
Germany
1 review
0 helpful votes
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I'll definitely be recommending this website.
September 8, 2015

Shopping online can offer you a great experience, especially if you will shop at rosewe.com. I've purchased a ton of great items here for myself I have not yet been disappointed. The customer service is great and I have never once had an issue with anything! I'll definitely be recommending this to family members and friends as well.

Date of experience: September 8, 2015
California
1 review
0 helpful votes
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True to size
May 5, 2021

Gorgeous items, which give you that element of style without having to break the bank. High class fashion and so far, items are true to size... just make sure you look through the measurement section for each item as they vary. Besides that, no complains at all. Love it!

Date of experience: June 5, 2017
Germany
1 review
0 helpful votes
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Logistics speed quickly
October 13, 2015

Skirts have been received, her husband praise was perfect. Really super good site, answer questions patiently, carefully and seriously, the key is good quality clothes, but the goods sent too fast, packaging carefully, logistics speed quickly, rosewe trustworthy

Date of experience: October 13, 2015
Belgium
1 review
2 helpful votes
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Feel like I have been fooled. After one month delivery (without prior warning) I received two clothes that did not look at all like the ones showed on internet, in a very poor quality. The surprise of the delay and quality passed, I had to experience their terms of conditions informing me that not only I would need to pay for sending it back, but on top would only eventually be refunded 40% of what I paid. This is modern theft! Can't believe they are still allowed to sell anything.

Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2016
California
1 review
0 helpful votes
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A Good Website
May 5, 2021

Speedy shipping, responsive customer service! If I have questions or problems, Rosewe makes it right. Most important, the clothing in Rosewe is really wonderful. They are fashion and beautiful, with affordable price. It is a good website.

Date of experience: May 24, 2017
California
1 review
0 helpful votes
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The best part is that something is always on sale!
September 14, 2015

Wonderful high quality merchandise at reasonable prices. Outstanding customer service. Lots of free shipping offers. I almost never shop anywhere else. Returns are free at any Sears store with a Rosewe Shop. And the best part is that something is always on sale!

Date of experience: September 14, 2015
Japan
1 review
1 helpful vote
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I love rosewe
May 14, 2015

I Love The Dress. Very Soft &Silky. 100% like picture. Fairly quick shipping and received my dress is great condition, as well. But one thing, this came in a size smaller than anticipated, So I recommend you all to choose a bigger size.

Date of experience: May 13, 2015
Japan
1 review
0 helpful votes
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I love it
May 14, 2015

Received this product it runs a little tight in the bust, i should have ordered large. But The material feels great against skin. The site was really helpful to resolve this problem and apply some bonus for me. Quite sweet. Thanks a lot

Date of experience: May 13, 2015
GB
1 review
0 helpful votes
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Excellent customer service from Rosewe. Replied within 24 hours of enquires. Product was good quality and well made, just returned due to size of the garment. Would recommend for reasonably priced clothing. Arrived as quoted on time and in good condition from China

Date of experience: March 30, 2017
GB
1 review
8 helpful votes
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Has anyone else noticed that all these reviews are a) New and b) almost all in rather strange English. Surely everyone reviewing isn't a foreigner?
Having been caught once with a foreign website I won't be ordering.

Date of experience: January 5, 2015
Rosewe R. Rosewe Rep
over a year old

We totally understand your feelings.
But we have to informed that the order was not placed on our site.
We are Rosewe.com and all our order numbers start with letter R or RR such as R1412020635483036. But your order number start with letter B.
Can you kindly check the order number and contact with the site where you bought the items and removed this review for us?
Waiting for your reply!

Australia
1 review
3 helpful votes
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Scam company
March 5, 2016

I never received my order, I'm so upset to have let myself get ripped off, I am recommending NO one purchase any items from this company you will lose your money. Hope this company we go under investigation and be taken off line.

Date of experience: March 5, 2016
Rosewe R. Rosewe Rep
over a year old

Hi sina,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account. If you still don’t get any notice, we will send in 48 hours.

Canada
5 reviews
63 helpful votes
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I had written a review previously, but I noticed for every (real) bad review, there are 10 to 20 glowing reviews ( in poor English) that follow, meant to bury the poor one. This company should spend its time and energy trying to improve their product and policies, instead of writing false reviews. The product is garbage, most likely made by indentured (slave)
Workers. My order is still sitting in the bag, I'm embarrassed to give it away

Date of experience: March 5, 2015
Illinois
1 review
1 helpful vote
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Wonder experience
February 26, 2022

I'm really impressed with Rosewe's customer service support! Within 10 minutes of submitted a request to return a bikini (too small) I purchased, they emailed me back and processed my request. They were extremely friendly, responsive, and understanding! They truly made this such an easy process with no hassle. I'll definitely look for future items with them!

Date of experience: February 26, 2022
Germany
1 review
0 helpful votes
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Wonderful color for lady.
October 20, 2015

Yellow maturity with white and black look always so good, perfect for lady. Good design for women the 3 colors well choose. I previous purchased two in medium, but they were a little big around the middle.

Date of experience: October 18, 2015