Horrible - product - Horrible customer service - I agree with another review - Garbage Product by Thieves! I tried for 2 months to have customer service send me return information so I could send back my order, by the time someone finally responded they said it was too late, I had to return within 15 days - Yes thieves indeed!
I normally wear a small/xsmall in US size and I order a M sweatter from roselinlin. The sweatter took about 2 weeks to arrive.
However,u get what you paid for. In generally, I am satisfied with the purchase.
DO NOT WAIST YOUR MONEY!
I bought 3 items for $60 and 2 months later finally received 2 of the items. One item is so scratchy I can barely touch it. The other is see through. And 1 item didn't arrive.
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Roselinlin
Earings I ordered were defective. Ordered green LINEN dress received a dress that appears to be 100% polyester, althought label sates cotton/polyester. If there's even *******. 1% cotton in this dress, I'd be shocked. Label doesn't state what percentage is cotton and what percentage is polyester. Ordered white cotton dress, same problem, appears to be 100% polyester and therefore lies flat and not A-line as picture depicts. Ordered coral top, in picture it appears to be a vibrant coral, received a very faded looking, bla top. Waiting to receive two more dresses that I ordered. I am sure they are junk as well. Will not order again from this company or any company from China. ZERO STARS FOR OVERALL RATING! Don't throw away your money. Pictures are deceptive.
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Roselinlin
Bought several item which turned out to be cheap see thru material and sized to fit tiny china women. I requested a return and refund. I was told i would have to return to china and not the california address it was sent from. That i would have to pay both the shipping and a high customs charge and it will take considerable time. I was offered a 15% refund to keep the garbage. Wish i read some reviews first. Paypal was no help, they said i recieved the items so they couldn't do anything. I found over 40 negative reviews of roselinlin on the paypal site...
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SO HAPPY I just had to let you know how happy I am with the wonderful dresses I received in the mail the other day! I've been through a lot of outright garbage through other clothing websites where the quality was so bad! Thank you so much for such a wonderful variety, where I haven't had to go through the annoying process of repackaging and returning the items! Articles! THANK YOU
I bought 7 dresses and the dresses are in cheap material completely diferent for the picture! Don't buy this site! Really cheap dresses horrible material not linen something sintetic! Really horrible!
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Roselinlin
I ordered May 2020, 137.00 worth of merchandize and still haven't received my order. Contacted customer service on several occasions and was told to be patient the package is on its way. NEVER RECIEVED the order and was told that they would refund 10% of my money. BEWARE
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Roselinlin
I read all these reviews here after I purchased 7 items through Roselinlin and just got my package today. Lesson learned. Read the reviews! Don't ever get fooled into thinking you're getting a 'discount' for that 100% linen or 100% cotton pants. Photos on their site can be VERY deceiving. It's not 100% linen. You're mostly getting a polyester blend. You get LESS than what you pay for. You are probably overpaying for it.
One item was missing.
One jewelry was damaged. (I'm going to have to buy another peacock feather and replace the one that got bent out of shape)
I measured myself, so even though I'm size 14/XL in USA, I ordered 3XL according to the chart and it was the RIGHT SIZE. Expect everything to be much smaller than US size, and measure yourself in centimeters. But looking on the positive side, I got a lot of 'pajamas' and the laundry will be easier LOL.
Sorry for the wong description in the website.
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Roselinlin
Quaity - what is Quality? They do not know this, they lie about the fabric, say cotton and than deliver synthetic, the photos presented on Website (style, Colors) have nothing to do with parts delivered, I ordered a dress and a sack was coming
Delivery - it came drop by drop, only 5 items ordered, shipped in 3 parts (6 weeks)
Company identity - the do not show where they are, they are in CHINA, return to China is very expensive and this is what they count on, they want you to keep this b. S.
Brigitte El-Halabi
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Roselinlin
The prices were cheap, for sure, but the pieces that arrived STILL weren't worth the price. The items took THREE MONTHS to arrive, came separately in dribs and drabs, and were unwearable. The dresses and blouses are made from what appears to be cloth shower curtain material, and the pants all have nasty elastic waist bands. Nothing AT ALL like the pictures. Sure wish I'd read their reviews first. Lesson learned.
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Roselinlin
First and foremost, i had to wait almost 2months and received partially.
The fabric is rubbish so i was going to return them, Roslinlin customer service said had to send them to China, so it would cost a lot of shipping cost. Etc... so much hassel and caused a lot of trouble.
I should read the review before i purchased. DON'T BE FOOLED!
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Roselinlin
Perfect place to shop for all your Japanese Skincare! THE BEST EVER. I get all my sunscreens and Moisturizers from Roselinlin, it has been a blessing for me to find this site. Ships super fast and the customer service is amazing!
Horrible experience. Ordered three items, and only two came. Immediately I noticed the items were different from the picture. One item was orange and cheap craft store material, another was supposed to be a dress but was the length of a shirt.
I emailed them immediately and said I want a full refund and for them not to send the third item. After sending three emails, I finally got a response stating I can get 20% back instead to avoid shipping cost instead and they sent the other item. SCAM SCAM SCAM!
I called my credit card company, who is helping resolve the issue. BEWARE OF THESE INSTAGRAM COMPANIES. I'll be contacting the Better Business Bureaus as well.
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Roselinlin
The company does not disclose on their site that they are a Chinese company. I placed an order in July, the tracking information states that the items arrived at a "Partner Shipping Facility" on August 8th, the supposed facility is within 15 minutes of my home. That is where the trail ends. I have e-mailed the company several times asking that they track down my package and get back the same response, "You may track your package on our site". They are of no help. I too believe that this company is scamming people and I will report them to the proper authorities. In the meantime, DO NOT WASTE YOUR MONEY!
Update - Did finally receive items from Roselin. Purchased 5 items and not a one fit. I am a size 16 and ordered 2XXL. Cheap material used. It will cost more to return these than what I paid for them. Beware!
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We valued your business and we will try our best to help you resolve the problem.
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Roselinlin
Purchased two items that were supposed to be linen. They arrived a month later and were 100% polyester. I complained that the company listed their products wrongly and asked to return the items. They said I have to pay the return shipping, even though they sold me item that was not as listed (natural fibre). I shipped the items back at my cost and now 3 months later they have not paid a penny back. DO NOT BUY FROM THIS COMPANY.
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We valued your business and we will try our best to help you resolve the problem.
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Roselinlin
I think this small made from china clothing gig has many other location under different names. I was concidering ordering from but read the reviews and by the looks of the clothing and time it takes to get the purchased product and the way the company handles customer service I will never order from them. Nice try but if it takes five months to get a order not interested and when contacting customer service there should always be a line of communication especially if your taking someones money. The clothing is so poorly made one item is still hanging in the closet. A pair of panths orderd had the pockets sewn in backwards.
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We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
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Roselinlin
Super online service, returns seem to go smoothly. The dress that I got is perfect and of good quality. Very happy with my first experience, I will buy again.
I have clothes from almost the beginning of this web page. It has been crazy to see a website grow bigger and bigger. Very efficient service with high quality clothing. Super recommended.
My sister's butt and legs look great with clothes from this website. Good fit and durable even after workouts. The color gamut is also very attractive.
Answer: Not only are they a size or two smaller, the cut is horrid definitely not fitting across the shoulders, arms, bosom of an American plus size.
Answer: There is a returns policy page on the Roselinlin website. It clearly states that you must send items to China or take a 15 percent refund. You can fight them through your banking institution or Paypal.
Answer: No such thing. They are a shady company from start to finish. They are based in China and have no way to contact them. Took me 6 weeks to get my order and I had paid extra for shipping too!
Answer: Please do not order - the clothes smell and are awful quality. Do not be fooled by the pictures!
Answer: Throw it out! It will cost you $$$ to return it and they know this.
Answer: Yes, it is a scam. I ordered three items in May (it's now the end of July) and I still haven't received them. Call your bank and file a fraud claim or go through PayPal. Bank is faster.
Answer: Yep... six weeks or more. No way to return crappy items. No way to contact them when you don't get what you ordered Sham from start to finish!
Answer: They dupped us. i got 20% back on a 114$ order. Donate clothes. Or give away and warn others
Answer: Very shady... they really are the worst! DON"T DO IT!
Answer: They won't fit and then you cannot return. DON"T DO IT!
Roselinlin has a rating of 3.4 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 24th among Women's Clothing sites.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin