Roselinlin Questions & Answers

Here’s what consumers have asked with answers from Roselinlin staff and previous consumers.

119 questions answered

1% answered in 1 day

Question:

I'm anxious to order a bunch of clothing from you, but you get mixed reviews. is it true these sizes run 2-3 times smaller ( i.e.asian sizes) ? I'm anxious to order a bunch of clothing from you, but you get mixed reviews. is it true these sizes run 2-3 times smaller ( i.e.asian sizes) ?

Answer:

Not only are they a size or two smaller, the cut is horrid definitely not fitting across the shoulders, arms, bosom of an American plus size.

By Christina J. over a year old

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Question:

There is no return' info on my order. also no business address. how do i return items that are not the size they are advertised to be?

Answer:

There is a returns policy page on the Roselinlin website. It clearly states that you must send items to China or take a 15 percent refund. You can fight them through your banking institution or Paypal.

By Emily C. over a year old

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Question:

When i order, are the sizes american sizes? or do i have to go larger... ??? When i order, are the sizes american sizes? or do i have to go larger... ???

Answer:

Please do not order - the clothes smell and are awful quality. Do not be fooled by the pictures!

By Nancy H. over a year old

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Question:

Does anyone have the phone number for roselinlin customer service? my mother paid for express shipping 5-10 days? Does anyone have the phone number for roselinlin customer service? my mother paid for express shipping 5-10 days?

Answer:

No such thing. They are a shady company from start to finish. They are based in China and have no way to contact them. Took me 6 weeks to get my order and I had paid extra for shipping too!

By Sharon C. over a year old

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Question:

How can i return this flimsy, strangely-sized merchandise? How can i return this flimsy, strangely-sized merchandise?

Answer:

Throw it out! It will cost you $$$ to return it and they know this.

By CP F. over a year old

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Question:

Are these clothes shipping from china? Are these clothes shipping from china?

Answer:

Yep... six weeks or more. No way to return crappy items. No way to contact them when you don't get what you ordered Sham from start to finish!

By Sharon C. over a year old

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Question:

My mother paid for express shipping a few weeks ago and still hasn't received items? is this some sort of scam?reporting this asap My mother paid for express shipping a few weeks ago and still hasn't received items? is this some sort of scam?reporting this asap

Answer:

Yes, it is a scam. I ordered three items in May (it's now the end of July) and I still haven't received them. Call your bank and file a fraud claim or go through PayPal. Bank is faster.

By Kristi B. over a year old

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Question:

Is this a chinese company? i don't trust companies not having an "about us" information section. to me this company seems a bit of a fake. Is this a chinese company? i don't trust companies not having an "about us" information section. to me this company seems a bit of a fake.

Answer:

Very shady... they really are the worst! DON"T DO IT!

By Sharon C. over a year old

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Question:

I normally wear size 20 which size should i order? I normally wear size 20 which size should i order?

Answer:

They won't fit and then you cannot return. DON"T DO IT!

By Sharon C. over a year old

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Question:

The clothes i received do not resemble the pictures. only one item has a fabric content label and that item was supposed to be linen. how do i return The clothes i received do not resemble the pictures. only one item has a fabric content label and that item was supposed to be linen. how do i return

Answer:

I couldn't agree more. Scammed... cheap clothes that look NOTHING like the photos. When you try to reply to them, they ignore your email until after your 'return time' has appeared. So then they offer you to send it back to China or accept a 15% refund... ridiculous.

By Pamela N. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Roselinlin Questions & Answers

I'm anxious to order a bunch of clothing from you, but you get mixed reviews. is it true these sizes run 2-3 times smaller ( i.e.asian sizes) ? I'm anxious to order a bunch of clothing from you, but you get mixed reviews. is it true these sizes run 2-3 times smaller ( i.e.asian sizes) ?

There is no return' info on my order. also no business address. how do i return items that are not the size they are advertised to be? There is no return' info on my order. also no business address. how do i return items that are not the size they are advertised to be?

When i order, are the sizes american sizes? or do i have to go larger... ??? When i order, are the sizes american sizes? or do i have to go larger... ???

Does anyone have the phone number for roselinlin customer service? my mother paid for express shipping 5-10 days? Does anyone have the phone number for roselinlin customer service? my mother paid for express shipping 5-10 days?

How can i return this flimsy, strangely-sized merchandise? How can i return this flimsy, strangely-sized merchandise?

Are these clothes shipping from china? Are these clothes shipping from china?

My mother paid for express shipping a few weeks ago and still hasn't received items? is this some sort of scam?reporting this asap My mother paid for express shipping a few weeks ago and still hasn't received items? is this some sort of scam?reporting this asap

Is this a chinese company? i don't trust companies not having an "about us" information section. to me this company seems a bit of a fake. Is this a chinese company? i don't trust companies not having an "about us" information section. to me this company seems a bit of a fake.

I normally wear size 20 which size should i order? I normally wear size 20 which size should i order?

The clothes i received do not resemble the pictures. only one item has a fabric content label and that item was supposed to be linen. how do i return The clothes i received do not resemble the pictures. only one item has a fabric content label and that item was supposed to be linen. how do i return

Can’t see your question? Ask to get answers from the Roselinlin staff and other customers.

There is no return' info on my order. also no business address. how do i return items that are not the size they are advertised to be?