Roselinlin

I ordered 5 women's shirts, several copies of a Christmas ornament, and a "free" necklace for ordering over $99 worth of products. The ornaments were very cute, as per the picture on their website. Each (and all) of the shirts were very bad quality fabric - very thin, as well as poor renditions of the patterns that were pictured on the website.
The return policy/ procedure: First, the sales receipt in the package that came looked as if it was just typed, not a professional receipt. It said to go onto their website to see the policy if anything was necessary to talk with them. In doing so, I found where to write to them to ask for permission to return, and that they would respond in 48 hours. A week went by, I wrote to them again, both from the website and also to an email that I found for "Customer Service." The later did work, and they responded in 24 hours. However, they gave me a return address to be sent to a company in CHINA. Instructions said to return, use that address, and that I would be responsible for any Import fees, duties, and/or taxes for the shipment to China. Then they said that if I would rather keep the articles, not ship to China, and get a 25% refund, then I could just give them away or whatever.
Well, figuring out the cost of shipping plus all those fees, I was better off keeping the articles & donating them, for the reduced (25%) refund. In all fairness, I got the refund in just under 2 weeks.

Roselinlin's clothing is cute but unfortunately the company doesn't size correctly & doesn't have a satisfactory return/exchange policy. They are located in China & require returns be shipped to their address there at our own expense. Much too costly to be worthwhile. Many clothing companies located in other countries have an address in the US for returns. Roselinlin does not.

Instead of returning the too small garment I received for exchange for a larger size, they offered a 15% cash refund & suggested I get the top altered. I asked them to say how to alter this garment to make it LARGER when its seams contain NO extra fabric - and also pointed out that if it were possible to have a tailor make this top larger, it would cost me at least $25, the price I paid for the top in the first place.

So I'm warning potential Roselinlin customers living outside of China to be aware of two problems with this company:
1. Their unsatisfactory return/exchange policy
2. Their misleading sizing. I wear a US 14 so ordered the top in XL, which turned out to be more of a M. The top I ordered is linen & meant to skim the body in an A-line. Instead, their XL fits skin tight & the linen fabric could possibly shrink a bit even if washed in cold water.

I ordered a dress in Feb and still have not received it. When I inquire about my package they keep saying it is being shipped but never showed. Up.

Not sure if this is a legit company.

My friend introduced me to this clothing website. She always looks so good and stylish. I received my first order and it is perfect, I am very happy. Excellent style, fit and quality of my new dress.

I ordered 3 items: one (a T shirt) is good. One was never received despite the fact that the tracking # says that it was; the company has been giving me the runaround for 10 days, no solution offered.
The 3rd (a red dress) was not at all like described: way too small (cannot even put it on, despite ordering a large size than usual for me); the fabric is pure synthetic (not linen-cotton), very flimsy, not at all textured like on the picture, much more orang than red. The company makes it IMPOSSIBLE to RETURN (would need to be full price mail to CHINA; only offers a 15% rebate (which I did not receive yet)