Do not recommend! I was super disappointed, package took a month to arrive, everything looked so different than the photographs, the sizes are erratic and way smaller than standard sizes. I used the size charts, but only 2 of 7 items fit. I was supposed to get a discount code but it wouldn't accept it. Now I find out I can't return unsatisfactory, ill-fitting items. Not without jumping through many hoops, and not without costing me all shipping and customs charges. According to their email, here are the things you MUST do to ship your returns back and then maybe you will get a refund.
1. Returns must be approved.
2. Customers must respond to every email within 7 days, or they will close this case after the aforementioned deadline.
3. Customer is responsible for return shipping cost and any other related return charges (including possible custom fees).
4. Refunds will be processed after our return center receives and inspects the return package
5. Any addresses on the parcel are not approved as the return address. (What does this even mean?)
6. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged.
Never again, I can't believe there are real customers saying they have great service.
I don't remember the clothes bought on this website since I bought last month. All clothes received were very satisfactory at a reasonable price and fit my body well.
I have bought some dresses here and they often congratulate me on what I am wearing. They are easy care garments and last a long time. I'm very happy.
Supportive and helpful The team at this online boutique is fantastic, I had some complications with my order and they were amazing fixing everything for me and helping me.
I ordered a nice blouse, the design is spectacular and it looks good, the quality is good, they have done an excellent job with this website to be honest
Spectacular website! I rated 5 stars because because the shipments are fast compared to other online clothing stores, it really is one of the best places on the internet.
Website is amazing! Affordable and of great quality. You have all your clothing styles, beautiful accessories, and good shoes. Everything you are looking for is here! I totally recommend
Amazing range of clothes for girls. I love buying clothes on this website, they have fast delivery, always full of discounts and samples. Happy shopping with this online boutique.
Terrible customer service. The order does not match as shown as their size chart. They don't have a phone number to call and no return label with the order
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
So good! I have purchased many items from this website and am rarely disappointed when they arrive. I hope I can buy many more clothes soon. Thank you :)
Very good online store. The clothes are of high quality. In my country the purchase was made and arrived quickly. Everything corresponds to the characteristics declared on the website.
I ordered online here a long dress with one size more as indicated in the recommendations, good decision! Soft and good quality fabric. Good price and shipping on time.
Love that I can shop and buy things that I won't see on anyone else. Good quality, great pricing. An added bonus that after initial purchase shipping is included.
One of the best clothing stores on the internet that I have ever used! Good prices and great variety of clothes. They even have long skirts with beautiful prints!
Customer service means a lot to me, and they do it better than any other online store! Plus, they have everything you need to dress up and look gorgeous!
I ordered 3 clothing items and 1 jewelry item from Roselinlin. One clothing item was too big and too clothing items were too tight and unflattering on me. I emailed for a return label to return the items. They said the items need to be returned to China and would agree to give me 15% of my items I wanted to return and I could donate or give them away. I asked for a return label and went to the post office and it would cost me $27 to return 2 items to China. Needless to say I am giving away or donating the items. The one dress that was way too big, I took in myself. As I told Roselinlin, I WILL NEVER ORDER ANYTHING from this company again. The two T-shirts, one was cute but too long and tight, and the other one was really think material and too long on me. The fact that you can't return items or pay to ship them to China is not a company I want to deal with.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Nice and clear website, also fast delivery. Happy online shopping here. Hope you can provide more clothes and accessories in the future. I am happy to buy again here.
The shirts were exactly what I ordered, I placed my order and they arrived within 12 days! This is a great website and I will definitely use them again.
I ordered some shirts for a friend's bachelorette party at this online boutique and everything turned out great. Great quality and service. The printing and embroidery that look amazing.
Answer: Not only are they a size or two smaller, the cut is horrid definitely not fitting across the shoulders, arms, bosom of an American plus size.
Answer: There is a returns policy page on the Roselinlin website. It clearly states that you must send items to China or take a 15 percent refund. You can fight them through your banking institution or Paypal.
Answer: No such thing. They are a shady company from start to finish. They are based in China and have no way to contact them. Took me 6 weeks to get my order and I had paid extra for shipping too!
Answer: Please do not order - the clothes smell and are awful quality. Do not be fooled by the pictures!
Answer: Throw it out! It will cost you $$$ to return it and they know this.
Answer: Yes, it is a scam. I ordered three items in May (it's now the end of July) and I still haven't received them. Call your bank and file a fraud claim or go through PayPal. Bank is faster.
Answer: Yep... six weeks or more. No way to return crappy items. No way to contact them when you don't get what you ordered Sham from start to finish!
Answer: They dupped us. i got 20% back on a 114$ order. Donate clothes. Or give away and warn others
Answer: Very shady... they really are the worst! DON"T DO IT!
Answer: They won't fit and then you cannot return. DON"T DO IT!
Roselinlin has a rating of 3.4 stars from 3,767 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 29th among Women's Clothing sites.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin