That hasn't been said here before. I'm SO mad at myself for not coming to SiteJabber and looking at the reviews FIRST!
Don't use this "service". It's F&^@ed up... and a total scam.
Worthless. Don't waste your money. They have nobody looking for rooms. It's all BS. Three or four sketchy looking characters who were active on the site a month ago.
Hello,
Roommates.com is not a scam, it is an online bulletin board service much like answering an ad in a newspaper, so not all areas will have an abundance of members to choose from.
You always have the option to adjust your preferences to bring up more matches.
If you would like some additional tips on how to utilize the site please contact us at support@roommates.com.
Roommates.com Support
I've lost track of how many people I've communicated with but so far every single one has been attempting to scam me. Not a one will allow me to see the place. They all are out of town with their sick parents. Last one sounded great and I was given an address which was a first! Then I looked it up -- all luxury condos renting at over 5K a month. When I asked her how this could be offered at the price she said she told me that her condo wasn't one of the luxury ones. This site is a waste of my time and money and I'll never pay another penny to be targeted by con artists looking for an easy mark again. Please save your canned response, Roommates.com, because I can see how many others have had this same experience and yet you're doing absolutely nothing to change it. I'm sure there are gullible people out there who are being robbed because they wouldn't do this if there wasn't opportunity to find victims.
Hello,
It's unfortunate the site didn't work out for you. Roommates.com is a bulletin board service, like answering an add in a newspaper. We do our best to keep the scammers off the site. We do have a Report button at the bottom of every profile to assist in keeping the site safe.
If you have additional questions about how the site works please contact us at support@roommates.com.
Roommates.com Support
NOW I SEE WHY SOME PEOPLE HERE RATE 'ROOMMATES' WITH A LOW 1 STAR... IT IS A SHAME THAT THERE ISN'T A "ZERO" RATING... THOSE 'SUPPOSED PEOPLE' ADVERTISING A 'ROOM' FOR RENT, NEVER BOTHER TO RESPOND NOR CONTACT YOU BACK! WASTE OF TIME... AS THEY SAY "BUYER BEWARE!"
Hello,
It's unfortunate that you did not have better luck finding a roommate on our site. Roommates.com is a bulletin board service and it is up to each member on whether they choose to respond or not. Some areas will have more response than others depending on where members are looking to move.
If you would like some helpful tips on using the website please contact us at support@roommates.com and we will be happy to assist you.
Roommates.com Support
5 days and not a single request. Except of course for the constant upgrade pitch. I contacted them and have had no response. Obviously they only want the monthly fee. Stay away.
Hello,
It's unfortunate that you have not had any luck finding a roommate on the site. Roommates.com is a bulletin board service and matches you with others on the site with similar preferences. Ideally there are members on the site looking for the same thing you are in the same area, but that is not always the case.
We created Roommates.com to be as budget-friendly as possible, which is why we allow you to send messages, review profiles, etc without having to upgrade. But with most sites, we do have premium features that make using the site more successful. Many users save money by waiting until they receive a response or get a message and then upgrading at that time while choosing the upgrade plan that best fits their needs. You also have the option to include your contact information in your messages if you would like so that only one party has to pay for an upgrade to be able to communicate outside of the website.
Hopefully you find a match for what you are looking for soon.
If you have additional questions or would like some tips on how to get the most out of the site please contact us at support@roommates.com.
Roommates.com Support
I have had success in finding a roommate quickly not once but twice! I highly recommend this site.
I feel it is secure & has streamlined profiles for more exact matches.
who tf do they think they are charging any money. there are several other free sites with way higher chance of getting a response. Stay away from this site
Hello,
A Roommates.com Basic Membership always has and always will be free. But there are indeed many benefits to upgrading your membership status.
We created Roommates.com to be as budget-friendly as possible, which is why we allow you to send messages, review profiles, etc without having to upgrade. But like with most sites, we do have premium features that make using the site more successful. Many users save money by waiting until they receive a response or get a message and upgrading at that time while choosing the upgrade plan that best fits their needs.
If you choose to give our site another try we can give you some listing tips by contacting us at support@roommates.com.
Roommates.com Support
They advertise linking you up with people who either have a room or need a room, but when you message, or get a message, you are REQUIRED to purchase a membership before you can read that message.
Complete scam.
Hello,
Yes you do have to sign up for a membership in order to read incoming messages, but you are able to send messages for free and include your contact information in your messages so that only one you have to purchase a membership in order to communicate outside of the website. Many users have been able to find a roommate using the free portion of the site in this manner. We hope your roommate search goes well.
If you have additional questions about how the site works please contact us at support@roommates.com.
Roommates.com Support
I found a great roommate after just a few days of posting on Roommates.Com. They made it easy to get my information out there. Sure will use this site again if I need to.
I signed up for this service but I have been unable to connect with one single potential roommate in over 2 months. I am not sure if people can not see my post or my emails unless they pay
Hello,
It's unfortunate that you have not been able to find a roommate yet. Looking for a roommate can be frustrating when you don't get the responses you would like. Your profile is visible on the site and sending messages with your contact information to other members is free. All member do have to pay for a membership to read incoming messages, but if your contact information is included in the message then only one of you would need to purchase a membership in order to communicate outside of the website. Responses depend on who is looking in your area and what price range they are looking in so we can't guarantee people will respond. Hopefully you will find a roommate soon.
Good luck in your search!
Roommates.com Support
Unlike others who have complained about the $20 membership fee I wish this site would get rid of the "freebies". If everyone had to pay then maybe the only people who would take the time to fill out a profile would be serious about finding a roommate. As it stands, the site is filled with absolute crap, fake people, people who put a profile up just for kicks and forget to take it down, etc. And the simple fact that you cannot contact a potential roommate unless you are a paid subscriber negates the effectiveness of the site. At least 1 person has to have paid. I kinda cheated and listed an Outlook email account I created just for finding a roommate. But again, unless someone has paid, you can't even see that. To be fair, several potential roommates (non scam) did contact me but it didn't work out. But that's over a period of about 6 months. It seems to me the site is not a true roommate site. As in 2 people share a place completely 50/50. It's mainly lots and lots of people who have trouble making their mortgage and just want to rent a room.
Hello,
This is Roommates.com Customer Support.
I am sorry to hear you did not receive more valid responses. Roommates.com is a bulletin board service so there will always be some people that are not on the site for the right reasons, but we try to remove them as quickly as possible.
We do have the MatchPlus option on the site, which matches you with members who are looking for a place like you so that you can find a place together.
The Basic membership for Roommates.com is free, and as a basic member you can add a profile, browse your matches and send RoomMail messages, all for free. It is true that in order to read messages received from other members, you must become a Choice Member.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read Roommates.com emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
Found three choices for a room right away- went to each place- found just what I need! The site is careful with personal data so I could easily decide who to go see.
I was looking to rent a room in my place so I registered with roomates.com
Come to find out that I cant read messages if I don't have a membership. So I buy the two months membership only to wait weeks with no response. I have reached to 200 people and I got only two responses that they weren't interested. I believe most of the people don't reply because they don't have a membership. So I emailed them and asked to connect me to VIP members to the one that can communicate/answer my messages. They said they couldn't do that... so here I am wasting hours reaching out to people that don't have a paid membership. It's a waste of time.
Hello,
Paying for a membership does allow you to read incoming messages from other members, but you can send messages to other members for free and include your contact information if you would like, so at least one of you would need to pay for a membership in order to communicate outside of the website.
We know it can be frustrating if you aren't getting responses, but Roommates.com is a bulletin board service and some areas have more prospects than others.
We hope you have better luck finding a roommate soon.
If you would like additional tips on how to utilize your profile to the fullest you can contact us at support@roommates.com.
Roommates.com Support
Awful! The only messages I received were from scammers and whacky people who didn't even come close to fitting my criteria. I tried Craigslist and found a great roommate in a week.
Joined as a VIP out of desperation, only to receive responses from idiots who felt the need to cuss me out and call me "ugly as whore" completely unprovoked. I reported them and zero action was taken. "Matches" and "search results" always include numerous people NOT EVEN LOOKING IN THE AREA OF MY LISTING! Also with budget well below the prices in my area with no way of filtering them out of results! This site is a SCAM!
Hello,
Unfortunately, sometimes people are not on their best behavior when they are sending messages online. So we make it easy to report them or not have to interact with them anymore. There is an option to block members on the left side of your messages to keep them from contacting you.
We do program some "cushion" into our algorithms to allow profiles to be matched who we think might still be a great match overall, but might not necessarily match all preferences precisely.
Members who need a room can specify up to 3 city/state locations, with a surrounding radius around each one. As long as your home falls within one of the radiuses the member has selected they can appear as a match. We allow each member the ability to select their own radius based on what they individually feel is appropriate for their needs.
If you are still looking for a roommate hopefully you will give us another try. We would be happy to give you some tips on how to make the most out of your membership. You can contact us at support@roommates.com.
Roommates.com Support
I am very disappointed with this "service". I had very few matches because I have a nine year old daughter, which is to be expected. It takes a very open-minded non-parent to welcome a kid into their home. However, I did have a handful of matches. Of those 5-6 matches, 3 were VERY CLEARLY SCAMS. They had poor writing skills or English was their second language although they all claimed to be from the "States" and have a recently deceased father. They all sent a list demanding that documentation be signed saying that we're reserving to be their roommate sight unseen and that we had to send security deposit and first month at the same time. They were all unavailable until several months in the future, and oddly none had friends in the area to show the place although they all "lived there". Highly unlikely! One stopped replying immediately and deleted their posting once I started asking questions. Another challenged me and asked me what was wrong with me, why would I think that it was a potential scam (10 messages in) when they still refused to show me the place, told me I could drive by, and were still asking for money. Horrible experience!
Hello,
This is Roommates.com Customer Support.
I am sorry to hear you came in contact with a scammer on the site. Roommates.com is a bulletin board service so there will always be some people that are not on the site for the right reasons, but we try to remove them as quickly as possible.
If you paid for a membership and the message received was a scam message, you are entitled to a refund.
We are doing all we can to protect our members and keep scammers from posting on our site. When a fraudulent account is detected by our Fraud Department, the account and any messages sent from that account are automatically removed in order to protect the legitimate members of Roommates.com. Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We do offer some helpful tips to recognize scammers and avoid some pitfalls on the Support tab on the site.
Every profile also has a Report Member button in the upper right hand corner that can be used to send the account information of a suspected scammer to our Fraud Department for review. You can also send the Nicknames and/or Email Address of any profile you believe to be fraudulent to scamalert@roommates.com. If the account is found to be fraudulent it will be deleted.
We hope you will give us another try. Please contact our Customer Support through the website and we will be happy to assist you with a refund if you paid for a membership.
If you have any further questions, please don't hesitate to contact us at support@roommates.com.
Roommates.com Customer Support
support@roommates.com
If I could give it a zero I could. Who asks people to pay a 'membership fee' so you could find a room to live in which is BY THE WAY - A BASIC HUMAN NECESSITY. Lmao tf. We are already going to end paying for monthly rent for the room. You are probably going to say 'oh include your contact number when you message them for free' so the person on the other end who can read messages cos they have a membership can read it and contact you outside the website. Haha you know what? Nah. We don't even pay a 'membership fee' online to do online grocery shopping, plus other hundreds of websites helping people find homes/rooms. This website is unecessarily greedy af. Plus your users are not legit/properly verified.
Hello,
I'm sorry you aren't happy with how the website works. Hopefully you can find a different website that works for you. As you have already stated there are options to use the free portion of the website and still find a roommate if you would like to try that route. If you would like more information about that please contact us at support@roommates.com.
Roommates.com Support
I had inquiries within a couple of days. These are descent, responsible people with work who are serious about finding a good roommate. I would recommend it to my closets friends.
I have an ad for a room and only paid roomers respond via email. If you want to respond to a possibly roomer, you have to pay to read the responses.
UPDATE 9-2-2015 - Any mail u get - u can't read unless you are a paying person. Any mail you send will get to the other person, but they cannot read it if they are not a paying person. Unless your letter to the person includes all your contact, and they pay the fee, no one can read what you wrote to them. They might pay to read, then they respond back to you, but if you aren't paying the fee, you can't read what they wrote (a waste of their money!). Basically, if you are serious about renting, pay the fee and get the hits. They can't read your description now unless they are a paying member. So, putting contact info in the description is now useless unless they pay the fee. The site does do well, though.
I had a newspaper advertisement for a roommate, paid $66 and got all the WRONG people calling as I was not allowed to say, "PROFESSIONAL WOMEN ONLY". I discovered roommates.com and I, IMMEDIATELY, was on a trial period and sent possible roommates. I sent all of the, potential, roommates a message saying Hello and 3 responded, but 1 returned my call. It just so happened that she is the perfect roommate. Thank you roommate.com. You all ROCK!
Overview
Roommates.com has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roommates.com most frequently mention total scam, pay money and read messages. Roommates.com ranks 6th among Roommate sites.
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Hello,
This is Roommates.com Customer Support.
We are sorry you were not happy with the site. And we assure you that Roommates.com is not a scam.
We have assisted countless members in finding the perfect roommate. We are doing all we can to stop the scammers. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.
Even though you were not successful in using our website, if you should require a roommate in the future, we ask that you give us a second chance. We would be more than happy to explain how to get the most out of your account with Roommates.com, even with the free service.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com