The overall reputation of Roommates.com is mixed, with a significant divide in customer experiences. Positive feedback highlights the platform's effectiveness in matching users with quality roommates, particularly for those who have utilized the service over the years. However, numerous complaints emphasize persistent issues with spam and scams, leading to frustration over unread messages and poor customer support. Many users express disappointment with the site's matching algorithm and the perceived lack of genuine interactions, suggesting a need for improved moderation and communication features to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
I used the website for almost a month and it was really helpful, now I found what I need. I had many options by the way. I truly appreciate it. Thank you guys
The website is user friendly and i was given a good choice of candidates. I found my roommate within 3 weeks. I would definitely use the website again.
After searching and contacting different potential roommates for a couple of weeks, I found a very nice person who was renting out a beautiful house. We met and talked, and I checked out the premises and honestly couldn't ask for a nicer place to live. I highly recommend the website and I would not hesitate to use it again in the future if the need arises. Thank you.
Within a week I found a wonderful roommate and we are doing just fine. I have your site to thank for this. I would recommend Roommates.com to everyone who is in need of a roommate.
This is a professional and reasonably priced solution and I deeply appreciate what you have done for me.
Thank you so much,
cardmama
It was well worth it to find a roommate through roommate.com. I had a few accounts with a few different websites, but ended up finding a roommate through this site.
I am a paid member looking for new place. Caucasian from western Europe, Educated, with an accent!
I found discrimination and narrow minded behavior and no place to live.
So if you are a minority even if you like like every body, Just FORGET it you are wasting your time.
Roommates.com provided a great selection of potential roommates and an easy way to communicate with them. The matches were done in good taste and it helped to clear out those less compatible. The price for the membership is reasonable and worth it if you are serious about living with a responsible person. As I know that everyones preference is different, this was a great investment for me. Thanks Roommate.com. You were here for me when I needed you the most.
Most grateful,
GeneBean 2016
WOW! Your Web Site is truly AMAZING! Found a Roommate in JUST 3 day's. My wife and I are grateful to you. Not did we just find a roommate, we also found a new friend. Thank you!
This company might be ok if they were upfront about what you can do for free.
I spent a week desperately waiting for a response to my messages to get a roommate fast (i got a job offer in a different city and need to move fast), only to receive a message, and find out that i can not read it or any message without paying.
If they told me this up front, it would be ok, but waiting to tell me this after i have wasted a week of my time and someone else's seems really dishonest.
Honestly, craigslist works much better and is free.
*Update*
I give the company credit, they responded to this review, quickly, calmly and in a professional manner. However, in my experience, most companies will provide a checklist of features at each price point upon creation of an account, so the customer is not unpleasantly surprised and forced to upgrade.
But i am really impressed with how fast they replied to this, good work.
Hello,
We are sorry that you felt misled regarding the memberships to read your incoming messages. That was not our intention. We do have the Frequently Asked Questions list under the More Info tab before you sign up and on the Support tab on your account once you sign in, which explains the cost and how the site works. It is also posted in the Terms of Service on the site. You are always welcome to post your contact information in the free messages that you send to other members, which has worked great for many of our members that do not wish to pay for a membership.
We would love to give you more tips to make your search more successful. If you are still looking for a roommate contact us at support@roommates.com.
Roommates Customer Support
I am so happy, I believe I have found the perfect living location, as well as a great landlord, and friend. Very happy with the quick response I got too,.
I found the right roommate for me through this site. It was easy and quick. Of curse I had to do my own back ground check on the person before agreeing to share my home with her but its worked out. I had many responses and several people to choose from. I recommend this site.
This site is awesome for searching roommates. They send potential roommate details based on your requirements. I would definitely recommend this website for people searching for roommate.
Roommates is an exceptional website to find a room to rent. I had less than 30 days to find my room. It was great to have the capability to use their search criteria, to put in a city, and the radius of miles from that location. It's easy to set up your profile, and put in the information that is applicable to what you are looking for. My Roommate contacted me, his criteria matched what I was looking for, so it was a win/win situation for us both. Thank you Roommates, I will definitely use you in the future if/when I have to move again. :)
Hello,
That's great that you found a roommate quickly! Glad we were able to help out.
Roommates.com Customer Support
support@roommates.com
Roommates.com has the best interface, cheapest and most fair membership policies, and ultimately where I found my new roommate. Other websites like Roomster tend to be sketchy and try to scam you out of money with hidden automatic membership renewals.
Hello,
It is true, we don't automatically rebill our members. Once your paid upgrade expires, your account automatically reverts back to the basic (free) status.
We are glad that you like the site!
Roommates.com Customer Support
support@roommates.com
- 0 -0- - 0 And roommates.com won't give me the info on the person who "really" rented a room from me? He robbed my house and stole electronics from other roommates! I am Lived!
Hello,
That’s terrible! I’m sorry that happened to you. It is always a good idea to get a background check when you have a new person move in.
You may want to contact your local authorities as well as report them to the Internet Crime Complaint Center. You can do this by visiting their website at www.ic3.gov. We will be happy to assist the authorities in any way we can.
Roommates.com respects the privacy of its users, so we do require a Court Order before releasing any information about our members. The Arizona contact for obtaining a Court Order is 1-800-352-4553. Once a Court Order is obtained, it may be faxed to us at 1-888-629-8013 for review.
If you have any additional questions please contact us at support@roommates.com
Roommates.com Customer Support
When I decided to place an ad for a roommate in my home, I was reluctant about the type of person responding as this was a new experience for me. I started searching for a site specific to my needs and came across Roommates.com. I joined and placed my posting and within a week or two received an email from a potential roommate. She is an awesome person, honest, caring, professional... she is my friend! I am looking for another roommate to join us. Thank you so very much. Elaine
Hello,
We are happy you were able to find a roommate and a friend! That is great!
Roommates.com Customer Support
support@roommates.com
I contacted several of the inquiries for a roommate on your site, however the second respondent turned out to be the charm, I am very pleased to have found a responsible. "clean" (background checks) roommate. Thank you,
Hello,
Glad we could help you with your roommate search!
Roommates.com Customer Support
support@roommates.com
Got my new roommate through this site! It was so quick! Had many requests to choose from (and too many that I had to turn away). So, this is my 3rd Roommate
From this company. I've had no regrets for any of the 3. Believe roommates.com is
The best way to get good matches. Will stay with them in the future for sure!
Hello,
That is wonderful that you found a roommate so quickly and that they were both good renters. We are happy that our website has been able to be a positive service for you. Thank you for your loyalty!
Roommates.com Customer Support
support@roommates.com
In 2008, I had the opportunity to move to Boulder, Colorado for a new position. Not knowing the area well--and not having time to travel there to investigate--I found Roommates.com and was able to connect with a family that had a basement to rent. It worked perfectly for me! After a couple phone calls and providing references to my prospective landlord/roommate, I made the commitment and moved to Colorado! I ended up staying in that rental for two years, much longer than originally intended as it worked out so well.
A couple years later, I went through the same process when moving to northern Virginia for a job in DC. Worked great again, and while my landlord eventually decided to no longer want a roommate, I was once again able to use Roommates.com to find my next residence!
I would not hesitate to use them again if the need arose. Just be sure to *exchange* references with your prospective landlord/roommate and check them before committing.
Try it!
Hello,
Thank you for being so loyal to our site. We are thrilled that you were able to find such good places long distance. We appreciate your helpful tips regarding checking out the references before committing. Thank you!
Roommates.com Customer Support
support@roommates.com
Roommates asks the right questions for both sides to make a perfect fit. The best outcome I could hope for turned up within a few days and only have to move 3 miles up the road!
My only suggestion would be to those who are advertising to add more pictures which show the actual room and not just an outside picture of the house etc...
Thanks again!
Hello,
That is great that you were able to find a new place with a short moving distance! It’s true, members always appreciate more photos. Thank you for using the site.
Roommates.com Customer Support
support@roommates.com
Answer: Yeah, if you are looking for crazy drunk high on drugs kind of people and it doesn't matter if you are male or female, after a couple of weeks, if that, they also get this crazy idea that they own you and can control your every thought move and somehow make themselves believe they are not renting a room, but using the web site to find a wife or husband type without the vows! This is not just based on one incident, but an average of 8 years of using the site on both sides. First I was renting rooms and the same applies and then I needed to rent a room which the same description applies. But understand, it is an web site for others to use. The users are the problem, not the site. It is amazing what I have experienced with all of what I said. I would think of another solution if I were you unless you want to learn as I did and I don't think it is a good idea. I would not write this if I did not know it all to well to be 1000% TRUE! I do not understand what these type of people are doing? Maybe they are a little to lonely or because you are renting a room or you need to rent a room that you do not have your own life and therefore they can take advantage of your sanity. I'm not sure, but I sure have had enough of these people for the past eight years that I have moved on to other roommate sites. Guess What? The same thing! Sorry, wish I could give a thumbs up, but No Can Do! Good luck
Answer: Please contact our customer support team at support@roommates.com for assistance with your account.
Answer: Hello, We are an online bulletin board service. Please go to roommates.com website to fill out a profile to see who matches your preferences. Roommates.com Support
Answer: Hello, Sorry you are having a hard time uploading your photos. Please go to https://help.roommates.com/article/31-upload-edit-photos for step-by-step instructions on how to upload your photos. If you still have trouble getting them to post, please contact our customer service at support@roommates.com and they will be happy to assist you. Roommates.com Support
Answer: Identity verification is $2.99 and is helpful for other members to know you are legitimate, but it is not required to use the site. If you have additional questions don't hesitate to contact us at support@roommates.com. Roommates.com Support
Answer: Hello, The ID verification is optional. You can verify your email, phone number, facebook, and identity. Other members are able to see what you have verified and some members feel more comfortable with members that have verified their identity, but again the verifications are option except for your email. If you have additional questions about your account please contact us at support@roommates.com. Roommates.com Support
Answer: Hello, Please check your preferences to make sure your age limit for who you want to room with is correct. Also, if a member chooses the option of 'I prefer not to say' when it asks their age then it could still match them with you on your other preferences. If you need further assistance with this please contact us at support@roommates.com and we will be happy to help you with your account. Roommates.com Support
Answer: Hello, If your account has been inactive for more than 30 days it will deactivate. You can choose to HIde your profile and make sure you login every 30 days to keep it active if you would like. If you have additional questions about your account please contact us at support@roommates.com. Roommates.com Support
Looking for a room for rent? Roommates.com is the fastest roommate finder to help you find a roommate today. The best part, it's free to start!
Hello,
I’m sorry that you did not have a good experience on our site. Roommates.com is a bulletin board service so you will come across all types of people, some good some not so good. Too bad that you ran into some of the not so good ones.
If you want to give us another try we would love to give you more tips to make your search more successful. Maybe your luck has changed. If you are still looking for a roommate contact us at support@roommates.com.
Roommates Customer Support