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Roommates.com

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Georgia
1 review
0 helpful votes
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Pay the Subscription
March 20, 2022

I had two good roommates from roomates.com. People complain about fee did not read the terms and conditions. I had the worst roommates from sites that are free. Great website.

Date of experience: March 18, 2022
California
2 reviews
1 helpful vote
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It Works!
August 1, 2018

I wanted to save money and simplify my life. I needed a Roommate. Roommates.com made it possible for me. It was easy, effective and worth it. Thanks to Roomates.com

Date of experience: July 31, 2018
North Carolina
1 review
4 helpful votes
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I was a little confused on the first posting, so here goes. My first experience with Roommates.com was excellent. My first roommate was very decent and there weren't any problems. He simply got married, so I listed my profile, yet again. This man sent me emails and we first corresponded and then he wanted my phone number, which I felt was safe. He began to call me two and three times a day, asking me numerous questions about my political beliefs, etc. He was very pushy and wanted my address, but I felt a neutral place of meeting was safer. We met for dinner and just seemed odd. All along he had told me, he could afford the rental room. I decided to show him the room and once inside the house he tried to kiss me and he made it very clear that he wanted sex. I threatened to call the police and he left. Also, I received a phone call and I caught him trying to turn on my computer. I immediately sent an email to Roommates.com and I reported him to Roommates.com. After all of this, he was still listed. I couldn't believe it. Now, I will only deal with the newspapers. I feel it is safer.

Date of experience: June 24, 2010
Illinois
1 review
1 helpful vote
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AMAZING!
April 22, 2016

WOW! Your Web Site is truly AMAZING! Found a Roommate in JUST 3 day's. My wife and I are grateful to you. Not did we just find a roommate, we also found a new friend. Thank you!

Date of experience: April 22, 2016
Georgia
1 review
5 helpful votes
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Not lying
August 28, 2015

Hi guys, I know there has been a bad rep for the site, but I tried the 3 day and adamantly will be checking on it to make sure I only get charged the one time fee. (email *******@roommates.com) But unless you pay it wont benefit you, I have only been on for 2 days and everything I have checked into was legit and real in Jax, FL. The people were real, we texted, sent pics, I think I have found the best place. Will find out more tomorrow, but I prefer this even over craigslist. But in order for it work the person you email also has to be paying to use the service, otherwise I dont think they see your description either posted at the end of the bio. And of course cant email messages. I got phone numbers with local numbers. I did get a few from craigs list asking me to go to roommatenext.com (not roommates.com) to get on with the inquiry of the room, but from other reviews I ignored them and went on with my day(they were not local phone numbers that texted me). The key to all of this is people have to pay to see the facts, but you get what you pay for. Customer service treated me really good. If you really need to verify email/contact me I am impressed, I didnt have any hopes at all but was so blessed. The key is everyone does have to pay for the service and I am on the 3 day trail. Hope this helps and again so pleasantly surprised!

Date of experience: August 27, 2015
California
1 review
5 helpful votes
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SCAM ARTISTS
December 13, 2015

I WAS SENT PICURE OF A PLACE THAT WAS NOT OWNED BY THE PERSON

Lois johnson AT THIS EMAIL ADDRESS <*******@outlook.com>

SHE WANTED 2100. 00 DEPOSIT ON A BEVERLY HILLS APT & ONE MONTHS RENT FOR A BEDROOM ROOMMATE.

SHE LIVES IN MINNESOTA?

HER LAST NAME IS FAKE.

She said "SEND MONEY THEN I WILL SEND YOU THE KEYS."

I said " I WANT TO SEE THE PLACE FIRST. She refused

I said, I WOULD LIKE REFERNCES & SPEAK TO THE CARETAKER OF THE BUILDING."

SHE REFUSED.

DO NOT USE THIS SITE

Date of experience: December 13, 2015
Customer-Support -. Roommates.com Rep
over a year old

Hello,

This is Roommates.com Customer Support.

I am sorry to hear that you were contacted by a scammer and I understand that finding a roommate can be a difficult and frustrating process. If you paid for a membership and the message received was a scam message, you are entitled to a refund.

I wasn’t able to find an account on the site under the name or email address that you provided. Roommates.com is a bulletin board service and many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We are doing all we can to protect our members and keep scammers from posting on our site. When a fraudulent account is detected by our Fraud Department, the account and any messages sent from that account are automatically removed in order to protect the legitimate members of Roommates.com.

We have assisted countless members in finding the perfect roommate and we would love to see everyone who uses Roommates.com be successful in their search for a roommate. However, we do realize that is not always the case as the process of finding a roommate can be difficult.

Even though you were not successful in using our website, if you should require a roommate in the future, we ask that you give us a second chance. We would be more than happy to explain how to get the most out of your account with Roommates.com, even with the free service.

Please contact our Customer Support through the website and we will be happy to assist you with a refund if you paid for a membership. If you have further questions don’t hesitate to ask.

Roommates.com Customer Support
support@roommates.com

California
1 review
1 helpful vote
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This has been the best way, the best site to find good housemates! Thank you so much! This shows what the new housemate wants, non-smoking or smoking, animals or children.
Anita

Date of experience: August 10, 2017
Washington
1 review
2 helpful votes
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Awesome
October 2, 2017

Signed up, had a room to rent. They were very efficient and website is very user friendly. Found just what I was looking for. Jessica your the best!

Date of experience: October 1, 2017
California
1 review
6 helpful votes
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Pay To Play
October 13, 2017

You can't read any messages you get without paying them a fee. Forget that folks, save your money. I'm going back to good ol' Craigslist.

Date of experience: October 13, 2017
Customer-Support -. Roommates.com Rep
over a year old

Hello,

We have designed our site so you are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways for people do to so is to send contact information within emails to other users and/or post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read emails that you receive through our site, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.

As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.

If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know. We will be happy to provide you with additional tips on using Roommates.com at support@roommates.com.

Roommates.com Support

California
1 review
14 helpful votes
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Even after adding my preferences, I'm getting matches in different cities. And they expect me to pay to read some of the messages.

Date of experience: February 5, 2019
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Your matches will be within the radius that you chose around your main city, so depending on how big of a radius you chose there may be additional cities within your radius. Paying for a membership does allow you to read incoming messages from other members, but you can send messages to other members for free and include your contact information if you would like, so at least one of you would need to pay for a membership in order to communicate outside of the website.

Hopefully you are having some luck finding a roommate. If you have additional questions please contact us at support@roommates.com.

Roommates.com Support

California
1 review
2 helpful votes
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The site is easy to navigate and search terms are useful for finding a perfect match. Communication with members is simple too.

Date of experience: June 1, 2017
California
1 review
0 helpful votes
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I found a high quality of people that responded. The customer service is also very good. I would recommend this site.

Date of experience: May 14, 2018
Oklahoma
1 review
0 helpful votes
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Definitely was happy with my experience on roommates.com. Very helpful resource when you're in an area that's unfamiliar. Definitely recommend it!

Date of experience: April 17, 2017
Florida
1 review
1 helpful vote
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Found a roommate!
October 25, 2016

The process was pretty painless and the daily matches gave me plenty of people to contact. Found a roommate yesterday!

Date of experience: October 24, 2016
California
1 review
4 helpful votes
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SCAM
July 4, 2019

A total scam. I paid $10. And did not receive a real person. Where do you find good roommates nowadays?!?!?!

Date of experience: July 4, 2019
Customer-Support -. Roommates.com Rep
over a year old

Hello,

Thank you for giving Roommates.com a try and I am sorry to hear you did not receive more valid responses. Roommates.com is a bulletin board service so members on the site will vary depending on who is looking for a place and in what location. We're doing all we can to stop the scammers. Our Staff performs daily scam searches on the site looking for and banning any scam accounts we find. Please contact us at support@roommates.com for a refund.

Roommates.com Support.

New Jersey
1 review
0 helpful votes
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Great site
January 15, 2016

This is an amazing site. I found a roommate the following day after posting my ad. I would definitely recommend and use again if the occasion arises.

Date of experience: January 15, 2016
Customer-Support -. Roommates.com Rep
over a year old

Hello,

That's great! We are glad you were able to find a roommate so fast.

Thank you for using the site.

Roommates.com Customer Support
support@roommates.com

Arizona
1 review
1 helpful vote
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Great service
May 11, 2018

This is a great way to match up roommates! Why can't dating apps "match" people this well? Thank you.

Date of experience: May 9, 2018
Oregon
1 review
1 helpful vote
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I had the best results with this site vs Craigslist, Facebook or other online roommate websites. The site is easy to navigate and reasonably priced!

Date of experience: April 26, 2017
Colorado
1 review
4 helpful votes
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I listedan ad for a room to rent but nothing matched for two weeks. Please take my ad off your site if you haven't done so yet.

Date of experience: September 4, 2016
Customer-Support -. Roommates.com Rep
over a year old

Hello,

It is unfortunate that you did not have any luck finding a roommate on our site. We here at Roommates.com understand that the process of finding a roommate can be difficult. You always have the option to edit your profile to bring up more matches. We also offer several ways for you to increase your match results. Aside from your My Matches List, we also offer a Power Search, and a Basic Search option.

The Power Search option allows you to find a roommate within a given radius of a selected city based on the options that you specify.

The Basic Search option is the broadest search we offer. This search shows you all of the members who are searching in your area, regardless of preference.

Roommates.com is a bulletin board service. As always, some areas may have more roommate potentials than others. However, taking advantage of all options we offer will help you to make the most of our service.

If you would like to deactivate your account please log in and click on the Deactivate link to the left.

If you would like to give us another try we can give you some helpful tips. Please don't hesitate to contact us at support@roommates.com.

Roommates.com Customer Support

Arkansas
1 review
0 helpful votes
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Christopher Reed
March 14, 2021

Fine a roommate female relationship girl roommate get pay me live here 1117 south 74th street west muskogee Oklahoma

Date of experience: March 12, 2021

Overview

Roommates.com has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roommates.com most frequently mention total scam, pay money and read messages. Roommates.com ranks 6th among Roommate sites.

service
55
value
55
shipping
17
returns
24
quality
44
This company responds to reviews on average within 0 days