I will never ever order from this site. I ordered two skirts, one of which has gone out of stock AFTER I ordered it and they refunded me the wrong amount?!?! Wth is that? Never ever.
I am NEVER using this service again! I wouldn't recommend to anyone. In fact, I'd go so far as to say I'm going to tell people about it just so they DON'T WASTE THEIR $#*!ING MONEY! I'm so angry! I haven't received TWO of my packages and there's no one I can contact! The worst part is I'm STILL PAYING for packages I haven't received! I've lost close to $200! If you read reviews for services, please belive this one, and don't ever do business with them, you will NOT receive your order AND there's no way you can get your money back!
Do not order from ROMWE, they are scam artists who do not care about their customers. I recently purchased a jacket in size SMALL and they sent me an EXTRA LARGE. I emailed customer care for weeks about this and got absolutely nothing from doing that. They argued me for days trying to come up with excuses as to why they sent me the wrong size but none of it made any sense (the associates cannot speak english properly which made it even more difficult). I am petite, which is why i ordered a small, i was literally swimming in this jacket. They offered me a refund only if I paid the shipping costs to send it back to china, or a 15% refund of my money and to keep the item which literally means they would give me under 5 dollars back and a $#*!ty coat that would be no use to me. OR a 25% coupon code LOL to spend more money on their god aweful site. Its funny because on the website it says they will pay for shipping costs if they make a mistake on the size of the item (that was a lie). All of their clothes are poor quality which is why everything is so god damn cheap. Please save yourself the trouble and do not buy from this website because if anything happens they will not refund you the money.
Dear customer,
We are sorry for bringing you trouble.
We sincerely apologize for the clothes which have size problem, you can send some images of our size problem so that we can check with our factory.
Could you please give us your order number? We will deal with your refund further. Hope you can understand.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
I ordered a swimsuit 2 weeks ago and haven't gotten it or even a tracking number. I either want my money back or my order right away. Horrible services.
Hi Chloe,
We are so sorry for keeping you waiting.
We checked your order, the item (swimwear170228309) is one of our best sales products and it takes more time for processing.
After we shipped out the package, we will email you the tracking number and tracking link.
But if you do not want to wait, we could cancel this order for you now, please let us know.
Looking forward to your reply!
I just ordered 4 items from ROMWE, 3 hooded jumpers and
A woman's jumper, they arrived but the items would only fit
A six year old and a 4 year old, when I got in touch to complain
I was told "the jumpers are a size to fit Asian adults" what a
Load of rubbish, they would not pay for postage and were not
Interested in my complaint, Do Not Buy,
Dear Steve,
Thank you for ordering from our website, and we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
If you have any other concern, do not hesitate to contact us.
I've been waiting for three weeks for my order to arrive. I contacted the company with no success. Still waiting.
Update 7/7/16 still nothing. Also waiting on a refund.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Please give us your correct order number that we can help you as soon as possible.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
And, you can also contact us through the “Online Help” on the top of the site or click on “Contact Us” on the bottom of the site.
Apologies for all the trouble.
I ordered something that I was really excited about. The total came out to be $15.98. When I looked at my bank statement the next day I had two charges from ROMWE, One was for $15.98 and the other was just a small $0.32 but it scared me a little because I was not made aware of that transaction or why they had taken an extra $0.32. I reached out to costumer service like any other person would do to find an explanation, I dont care about $0.32, I just wanted to know WHY. When chatting to costumer service I asked what the second charge was and was then told that I was only charged the $15.98 for my order. When I then asked AGAIN what the $0.32 was I was told "that was PROBABLY [a] handling fee for international transaction." Like this man didnt even know what he was talking about "probably" when I called him out he then went on to say things like "we did not take that much" and "oh I see you can not afford that much?" extremely rude to say to a costumer who simply just wanted to figure out the charge, because I did not feel secure. Honestly It probably was an International shipping charge, but after the conversation I had with customer support I did not believe anything he said. Will be returning my order before it even ships and will be demanding all my money back. Just completely not ok.
Dear Mia,
Thank you for ordering from our website, and we are so sorry for all the troubles.
The $0.32 is charged by the bank for the international transaction of money.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation wont happen again.
We have cancelled your order, and issued the refund to you, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
First of all, first AND last ime I buy here.
Ordered 4 tees, one is saggy af and fabric makes me wanna cry, the boat shoulder black one, the other one that is black and backless with the turtle neck was omg this one has actually a nice fabrics and I was going to use it on a saturday night, what happens? THE NECK is not for a XS is sooo big, and I had to sew it, FINE! No problem, but then what? I was getting ready and the button FALLS. Really?
The stick-on- bra is more like a grab- your-tits-because-it-falls-all-thhe-time bra.
The other two spaghetti blouses were for my big sis, she hasnt answered yet, sooooo.
The only good thing is the bag I got, but it smells bad but its pretty enough to compensate it.
Hi Adriana,
We’re truly sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know thats not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
And sorry to hear that the button fell off, there's strict quality assurance before each product is packed and shipped, the damage was probably caused during the shipping. But if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few photos of the items you received, we would surely help you with the return and make this right for you.
Please be assured that we would like to get this resolved for you as soon as possible, apologies again for the trouble.
So I got my items from Romwe some things I did like and some I didn't the sizes were a little bit bigger than expected but I just wanted to see if it wasn't a scam which it is not but it is a hit or miss with this site and you get what you paid for
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on August 2 including 5 items. The processing usually takes 3-7 business days. Therefore, we shipped out your items on August 8. The tracking number is 6129999*********5353(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
Dont order from a company that does not have a phone number. I placed an order and i have no way of contacting them to locate it. LEFT an email to an off line account never heard back from them.
They contacted me and advised me that once product is in the U.S. i will then be able to track it. I WISH THEY WOULD BE ABLE TO GIVE A TIME FRAME WHEN IT WILL REACH THE U.S. so i changed my review rating to a more positive star
Dear customer,
Nice day.
Thank you for your support and really sorry for making you so worries.
Because our company is an online company, we do not have phone call. Hope you can kindly understand. We wonder which email address you sent email to? Romwe cherishes its precious customers and never ignore them. When you meet some problems, you can contact our online customer service directly and you can also contact us via ticket. We are willing to serve you and will spare no efforts to help you solve all the problems. Hope you can kindly understand and trust us.
Would you like to know some information about your order? Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours while others need more time for preparing, to save your time, we divided your order into two packages. One was shipped on Nov 20th. The logistics information shows that your package has been delivered on Nov 24th. Have you received it? We need to confirm with you. Hope you can kindly understand.
The other package was shipped on Nov 25th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand and trust us. To protect your privacy, the tracking information and other private information we will contact you via email. Hope you can kindly understand and trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
http://www.romwe.com/Hooded-Drawstring-Pockets-Coat-p-*******-cat-676.html
Ordered this at the beginning of the month, it came this Monday, to be honest it's not great, the 'denim' is extremely thin, so is the hoodie part, also you would have thought the hoodie and the coat were attached or at least attachable, they have no way of completely attaching to one another so it feels strange, the hoodie has no sleeves either so there's no way of them fitting together to keep it in place, also the button holes on the hoodie are too small for the buttons so you really have to struggle to fasten it up, there's random pieces of thread hanging everywhere and the smallest they go is a medium which is alright because I ordered it knowing it was going to be baggy, but all in all it's cheap, yes people may argue that it reflects the price you pay, but when you put on top of that shipping costs, you could easily buy something of the same price with MUCH higher quality from somewhere else. Probably not going to be ordering anything from here again :/
Dear customer,
Nice day.
We are really sorry that your are not very satisfied with the item.
We found you placed the order on Oct 12th. And we also shipped your package in 24 hours. Really sorry for the waiting time for delivery. Because the delivery method you chose is standard delivery, it may be slower than the express delivery. Hope you can kindly understand.
We feel so sorry that you are not content with the cloth. On the sale page, you may get detailed information about it. If you are not very sure about something, you can contact our online customer service directly. We are willing to spare no efforts to serve you and never ignore you. Hope you can kindly trust us. You can send us some photos of the item which can show the clear defects so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Generally, different countries may cost different postage. Because your country is far away from our country, the shipping is usually higher. Before buying, you can refer to http://www.romwe.com/Free-Shipping-a-471.html to know more about shipping. Hope you can kindly understand.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
After waiting a month to get my order, none of the clothes were as advertised, they were cheap and looked like they were meant to fit a toddler. This site is scam!
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We want to thank you for trusting us and give us one chance. Generally speaking, we need 3-7 working days for processing, and we have noted on our web, this processing time is not included in the "delivery time". We have checked for you, and found that the delivery time of your package belongs to the normal delivery time. Hope you can kindly understand.
We are really sorry that you are not happy with our items. Because of light and pixel problem, there may be slight difference between the picture shown and the real items. You can send the photos which can show any clear defects to us so that we can confirm with our factory. After confirmation, we will refund to you any quality and size problems caused by Romwe. We promise that your problems will be solved perfectly. Hope you can kindly trust us and give us one chance.
If you need any other help, please feel free to contact us.
Thank you for your support.
The email is webmaster@romwe.com.
Yours sincerely
The reviews about the products and customer service had me terrified, but when the clothes came in, i had most everything that I ordered. Just took a long while to reach me.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
You can log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
You placed on June 16 including 11 items. They have been prepared well now and we will ship them out as soon as possible. Our customer service will send the tracking number to your email box after your items were shipped out. We cannot give you an exact date of delivery because the delivery time can be affected by some elements. But we would arrange your shipment as soon as possible. Hope you could kindly understand.
You can contact us if any problem. Apologizes again for all the trouble.
AWEFUL customer service... if that's what you even want to call it. Took over a month to receive my order. Clothes were horrible material. Returned my order immediately on 3/10/2015 and still have NOT received my refund or even a response to my concern about my refund. I followed their rules regarding returns; email *******@romwe.com and fill out return slip for package and send them MY tracking number to the return which is extremely odd! I have proof that my return was delivered and signed for on 3/16/2015 to the Romwe return address and I am still waiting for my refund that's over $50. SUPER ANNOYED WITH THIS $#*!TY COMPANY AND THEIR AWEFUL CUSTOMER SERVICE PEOPLE WHO DO NOT REPSPOND TO EMAILS! ***WARNING***DO NOT BUY FROM THIS WEBSITE!
Dear customer,
Sorry for all inconvenience we have brought to you.
First, we sincerely apologize for late reply. Due to time difference, we could not reply to you in time, We will notify our customer service to contact you as soon as possible.
Hope you can accept our apology.
And we are also sorry that you are not satisfied with our quality, you can send some images to us so that we can check with our factory.
With regard to the refund, once we receive the returning items, we will arrange the refund for you as soon as possible.
Sorry for our customer service. You are our precious customer, it is not only our responsibility but also our honor to help you solve the problem.
We will improve the quality of service in the future. Hope you can kindly trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Best wishes
Love this site! Super cute, on trend clothing at a great price. This is my favorite place to find super trendy pieces that I don't want to invest a ton of money on. Always cute!
For more than 3 years I have been making orders from this site. Always pleases the quality of clothes. I like that the ROMWE watches the fashion and on the site every day new clothes.
I did return a dress with them, but i never get my money back. I tried 3 time to contact them by e-mail but i did not received any answer. There is no phone number.
Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar
I ordered my ordera long time ago and it still didn't come.So I went to track my order, but it said that my order wasn't even there! Are you serious? It took money off my account and didn't even SEND the item. Very very disappointed. This isn't my first time buying, but last items weren't so great either. Sizes are worng.Run really small. Also, my sweater came with a hole! I put it on and decided I'd fix it later. By the time I got home the sweater was CIMPLETELY RIPPED! It rips really really easilyI hope that this will get solved soon. I reported thsi to PayPal.
Hi Ustyna,
Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, it takes us 3-5 business days to process the order, and another 6-10 business days for standard shipping, please kindly understand.
We checked your order, the package has been shipped out on November 13, the tracking number is 940551020082XXXXXXXXXX, you could check through the link https://www.usps.com/.
Now the package is on the way from our warehouse to USPS center, once it arrived, the shipping company will update the tracking information and provide the scheduled delivery date.
We will urge the shipping company to accelerate the process, please kindly wait a few days.
Waiting for your reply!
Sincerely,
Romwe Customer Service
I miss my order the first time and I didn't get a call or an email or anything that told me my order was here. So then I email them and no one ever reply me back. Kind of disappointed
I order a swimsuit, and 3 shirts from romwe. It took about 2 weeks to get delivered, which I was happy about since that was the estimated time, although I hoped it would be even sooner. The one thing Im disappointed about was the plain black one piece swimsuit I ordered. I knew it was a risk so I bought it for 7$ knowing I may not be satisfied. The material of the swimsuit was very thing and the swimsuit did not have as much coverage on the butt as it appeared in the picture. The description also said it came with a padded bra, which it did not. Other than that swimsuit, Im happy with my shirts. Two of them were one size and the other one was an XL since I wanted it to be baggy. I typically wear a size medium, occasionally a large, and i have a slim/athletic build, and the one size has fit me perfectly so far. I would suggest ordering a size up for ones where you have an option on the size. I just finished ordering 7 more items. I find with these kinds of websites that tshirts and even blouses are usually decent quality and tend to fit well, but any kind of shirt or piece of clothing thats more sophisticated and needs to fit a specific way, do not usually fit the way you want. Thats why for this site I think I will stick to just buying tshirts, blouses and sweatshirts. As many people have said, these clothes are not top quality, which is why they are cheap. However, the clothes are decent from what I have experienced and if youre like me, I like to keep changing my clothes and styles anyways so I dont need them to last for 10 years. I hope this helps!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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Dear Petra,
Thank you for ordering from our website, and we are so sorry for letting you down.
And we have processed the refund to your Romwe wallet, and we noticed you have already withdraw deposit to your paypal account on November 12,2016, and it will be in your paypal account within 2-3 business days.
If you have any other concern, do not hesitate to contact us.