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I ordered my ordera long time ago and it still didn't come.So I went to track my order, but it said that my order wasn't even there! Are you serious? It took money off my account and didn't even SEND the item. Very very disappointed. This isn't my first time buying, but last items weren't so great either. Sizes are worng.Run really small. Also, my sweater came with a hole! I put it on and decided I'd fix it later. By the time I got home the sweater was CIMPLETELY RIPPED! It rips really really easilyI hope that this will get solved soon. I reported thsi to PayPal.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it...
Hi Ustyna,
Thank you for ordering from our website, we are so sorry for all the troubles.
Normally, it takes us 3-5 business days to process the order, and another 6-10 business days for standard shipping, please kindly understand.
We checked your order, the package has been shipped out on November 13, the tracking number is 940551020082XXXXXXXXXX, you could check through the link https://www.usps.com/.
Now the package is on the way from our warehouse to USPS center, once it arrived, the shipping company will update the tracking information and provide the scheduled delivery date.
We will urge the shipping company to accelerate the process, please kindly wait a few days.
Waiting for your reply!
Sincerely,
Romwe Customer Service