ROMWE

I will never use Romwe again. After placing two separate orders I was requested to send documentation proving that I'm the owner of the card. I spoke with a rep via chat since they do not have a phone number and provide the required documentation. She started that the information will get to the required party to release my orders. The issue is that one of my orders was sent and the other cancelled. I get an email saying that my order was cancelled bc I didn't proved the necessary verification. Now some of the kids received there package and the others didnt. To have disappointed children over the holiday was a horrible feeling. Furthermore if they did not receive the documentation why was one package sent?
Even the chat representative appeared to be annoyed when I spoke to her and end the chat abruptly after receiving the documentation. For me customer service is everything.
I sent them an inquiry asking why one of my orders was cancelled while the other was sent. Waiting for an answer but I won't hold my breath

When I first heard about this website, I was over the moon excited to order. I ordered 4 items. Two rompers, two shirts. I ordered everything a size too big because I read that the clothes run extremely small (I ordered a medium instead of my usual small). After taking over a month to ship from China, my clothes finally arrived. I tried everything on, and it was the worst quality clothing that I have ever touched. Everything was extremely see through, to the point where i would never wear them out in public. Then, I tried the clothing on. Even worse. The two rompers would barely fit on my body. The straps dug into my skin to the point of pain. They also ran up and showed my entire bottom half. One of the shirts was a wrap shirt, but did not wrap whatsoever. It created a deep, wide "V" shape that ended at the line of my shorts. It showed my entire chest and stomach, and there was no place to button it and cover my chest and stomach area. I went to look at the return policies, and entered a ticket that was supposed to take 24 hrs for them to respond to. It has now been 16 days, and I am still awaiting my reply. I contacted the 24/7 chat room, and the workers in that chat had the grammar and spelling of 9 year olds. I would ask a question, and my response was "good day" several times. Stay away from this website unless you want to be extremely disappointed.

GREATEST online experience ever! Their website was very easy to understand. I was also SUPER IMPRESSED by their online chat option, I was able to get my questions answered before I even made my purchase. I ordered the colour-block lace mini dress. My dress was shipped within 24 hours. When I received my dress I was in AWE. It was PERFECT. It looked and fit exactly how I expected it to, and the quality was great, at such an affordable price. I ABSOLUTELY LOVE it! I have just found my go-to place for shopping online.

I recently just purchased an order from Romwe, and I have to say I'm pretty disappointed.

I was really excited to receive my order that I made from them, considering I have always had great luck ordering online and oversees (Showpo, Peppermayo, Saboskirt etc.)

I made this purchase in hopes to get a nice birthday outfit out of it, so I purchased multiple dresses thinking I would just choose the one I liked best. But when my order came in, everything I received looked absolutely nothing like it did in the photos, and the material for majority of the dresses felt and looked like bathing suit material and was so cheap! The zipper literally broke on one of the dresses as I was unzipping it before I had even gotten the chance to try it on!

The sizes were all over the place as well... I ordered everything a size larger than what I normally wear, just in case considering it was the first time I had ordered from this website, and I'm tall so length can sometimes be an issue. And they all fit differently! Some were much much smaller and shorter than they should have been for that size, and some were much larger and longer.

Plus, the shipping time was so misleading! I chose express shipping which stated 3-7 business days. But it took two weeks before it got here.

Considering how much I ordered, and everything turned out cheaply made and the all looked nothing like what the website advertised is unacceptable.

I ordered two pairs of shorts on April 29, I just got them today(may12) and they DID NOT fit me. Let alone I had to wait more than 24hours in shipping. Which was a lie. I want a FULL refund. But have no idea how to return these items. Its so confusing, an bad service. Never will I order from Rome's again. I emailed them an having got any reply yet. The order # for my shorts(2pair), isRWZBY*******. I want a reply from SOMEBODY ASAP. WITH MY FULL RETURN OF 37.96.

This is honestly a dumb $#*! site I have updated mt information 3 times & it still says my order is on hold, I have no phone to call & im only giving computer to talk to I'm trying to resolve this issue without canceling my order but I just am not getting the appropriate help I need.

I got three of my items which I'm not complaining about the fabric, I got what I expected and I loved my romper but I ordered 139 dollars worth of clothes and hey were shipped in 2 packages, well one wasn't even shipped yet

I really would like to get my clothes soon considering it was so much money and they are taking forever, I will probably get my clothes after school is over.

I'm actually pissed at the fact it's taking so long and why don't you just ship it all in one box doesn't make sense to me, and if I don't get my clothes soon I want a refund for the missing clothing

Just a warning guys some of your stuff may come and hopefully u guys have a better shipping expericence

I got this amazing net shirt and skirt that i choosed from romewe. I just love my dress and soo happy with my experience.the fabric is amazing and it fits me well too. Cant wait to wear it up and shw it off to all my friends. In time delievery and amazing responce. Its my second time that im buying suff from this site and its just getting better. Did have to wait for a while but it was worth it because they themselves took care of shipping and all that charges. Loved it and looking forward to shop again