ROMWE

ROMWE has no customer service line or email. Their so called customer service is pre-answered computer messages and they direct you back to the delivery company for missing orders but not to themselves.
I ordered clothes for my daughter on June 29th, and then someone from ROMWE customer service marked that my items were delivered on July 12th and we never received them. We first went to DHL (which is the delivery company). They said there was no such item, and to contact ROMWE. I've tried several times to email customer service through *******@romwe.com with all details and no luck. We spent $157.00. Its now August 6th and still no response and no package. BEWARE... do not order from them, you WILL lose money and will have no success in getting a hold of anyone to find out whats happened. I did my due diligence by taking proper steps to figure out whats happened and ROMWE is not following through.
This is not a covid issue, because we received our other package which was ordered 2 weeks after this first missing package and was delivered within 7 days.

I ordered on 5/12/17 and received it today, 5/26/17 so shipping wasn't terrible. I ordered two swim suits, both size large, a pair of shorts also in a size large and a pair of shoes. The bathing suits are super cute, however the sizing is so small which I expected from Asian sizing which is why I bought a large. For reference, my measurements are 35-31-43,5'5 and 143 lbs. The top of the bikinis fit fine since I'm small up top but the bottoms are very small and squeeze my hips. One of the suits I am able to adjust the side tie so that isn't so bad but the other is no adjustable and I have to pull the sides up to my waist in order for me to not have a huge muffin top (I also have a flat stomach and little side fat so the bikinis really DO squeeze a lot). My butt also completely shows. I was expecting that a bit but since they're so small they don't cover anything at all. I would say a large in the bottoms fits like a small. Also, the shorts are supposed to be pretty airy and come up to the waist, however they completely hug my waist and my thighs. I feel as if they'll rip when I sit down, they're a size large as well. Finally, I do love the espadrilles shoes. They are adorable and fit so well! I'm hoping romwe will add an x-large size or add American sizes seeing as Asian sizing is so much smaller. Please be aware that swim suits are final sale too, I would recommend the largest size to someone smaller than my measurements.

I wanted to cancel my purchase so I opened a ticket telling them to cancel my order that was less then an hour from making the purchase the next day they respond saying they couldn't cancel my order because they already prepared my package I asked them why they have an option to cancel an order using the ticket method when their just going to ignore it and sent the package anyways they told me I should have contacted them though email or instant chat instead that's the kind of customer service I received her name was Lauren.

I was curious about the Romwe store since I always see ads for it, so I gave it a whim. The Romwe site was easy to navigate, and the shipping is fast compared to what I read online from other customers. It only took a week for my clothes to come, and when they did, I was just a little surprised. The clothes had a strange, chemical-y odor to them, so I knew they definitely should be washed before wearing them outside. I tried them on, and the tops fit perfectly... but I have to wash them! What if they shrink!? The bottoms were a little bit small, but definitely still wearable. Now, the QUALITY of the clothes is questionable. Although I didn't expect mall/designer store type fabric, I expected to be able to wear them outside without looking super cheap. The clothes were wearable, but I knew I would have to iron them to make them look less crinkled and thin. The material for the sweatshirts and sweaters are surprisingly light and quite thin. The black, yellow and red sleeved sweater I ordered was my favorite, but it suspiciously had a Shein tag on it! So be aware that many online stores are shared by one Chinese branch. If you didn't know, the clothes come from China! I ordered a yellow ribbed sweater and that's the one I'm most disappointed with. The fabric is similar to the shiny polyester that costumes are made of. It looks so cheap! All the clothes came fast and looking like the images on the website, but it's hard to tell the quality of the fabric in the pictures!

I would give Romwe 0 stars if I could. I am never shopping from this site again! I didn't receive my clothes until over a month after i ordered them. When I emailed to ask where they were no one replied. After they finally arrived, two of the items (grey thicken and high waisted casual skinny) didn't fit properly so i emailed asking if i could return these two items and get a refund. I had read on the website that this was all possible. However they replied (weeks later) saying I couldn't return them because the fee to send them back would cost higher than my actual purchase so they can give me a 20% refund… Although this is not what I wanted I didn't have any choice so sent them an email saying I would like this 20% refund and they STILL have not replied to me. NEVER USE THIS SITE ITS BAD QUALITY AND A WASTE OF MONEY.

I love shopping here. The clothes are stylish and unique. I can always find something I like at a very reasonable price.

It was an awesome shipping experience of my Online shopping and getting then real fast at my door step. Today I knew that there are few online stores who cares about their promise of delivery. I ordered my favorite shirt and Skirts from Romwe.com which I had chosen after a long search on net, I got bundle of my choice collection there and ordered one because I couldn't wait to have it dressed.The prices are also very reasonable and affordable for anyone who are on budget plus who want extra fast delivery.

I got this amazing shirt and skirt that I choosed from ROMWE. I just love dress and soo happy with my experience.the fabric is amazing and it fits me well too. Cant wait to wear it up and show it off to all my friends. In time delivery and amazing response. Its my fifth time that i'm buying stuff from this site and its just getting better. Did have to wait for a while but it was worth it because they themselves took care of shipping and all that charges. Loved it and looking forward to shop again