I'm Twinie from the Philippines and I've been ordering from ROMWE for about 10 times already. What I love about ROMWE is that the brand offers various highstreet fashion styles and are very affordable to young people like me. What makes me even love ROMWE is that they offer FREE Shipping. Now that's complete customer experience :) I will forever be a ROMWE fan! :)
There is not really much to say that differs from any other review; i ordered £90 worth of items on august 19th and didn't receive them until the 8th September meaning shipping took ages and when i got my items i opened them to find all of the clothes were too small, thin and of bad material apart from two of the jumpers which had a nice silky material and a coat which was nice but still too small. The trousers were an absolutely horrible scratchy kind of material which contrasts with the smooth legging-like material shown on the website photo and it was still too small as you are only able to pick one size? Which is not specified on the website. The other half i bought was jewelry which was very cheap, poor material and once again looks very different to the material on the website: on the website it looks like proper black necklace string however the actual product was cheap black cord with huge unappealing knots for ties. Also the "%60 off on your first order" or whatever code they give you to get a discount does not work and i was still charged the full price (other than the offers that were already on the product) will be returning what i can and not ordering from this site again. The saying is true-you get what you pay for so do not be enticed by their cheap prices.
I order one item from this site and while I was ordering I entered a coupon code for 50% off it sayed coupon was successful and said -50% so ordered the item. After that I checked my bank account and it said it took out the original price! It did not take off the 50%! I even looked at my orders and said
Discount Code: "code"
Discount:
The discount was left blank because it never gave me it and it EVEN said Discount successful and -50% WHATT I haven't yet got my order I got an item from Ships in 24 hrs Still waiting. And it has not shipped yet when it does How long will take to get from where they are to The U.S. In Arizona? Help please cause I'm going out of town and I don't want it to get here and someone takes it PLEASE HELP
I like there prices to fashion clothes. Look at details closely and you will not be disappointed & also look at material, it should be cotton^ than you will be glad by you order.
I'm really appreciated for ROMWE's instant service and delivery. I ordered for a Check Print Fringe Red Scarf for my younger sister Amenda. When she called me I thought she would unhappy with this scaf, but it was different when she told 'I am very happy with this nice looking Red Scarf."
I got it exact shipping date as ROMWE promised and it was absolutely free shipping too.
I definitely would recommend my other family and friends to choose ROMWE's products.
I placed an order for two swimsuits on 3/28/17. A week later I received an email saying that my order would be delayed 3-5 days and they would follow up with my order in 5 days. It has now been 8 days and I have not received an email. I logged into Romwe and looked at my order status and IT IS STILL PROCESSING. HOW IS THAT EVEN POSSIBLE? It's been over 2 weeks now. There is no legitimate reason why it is still processing after 2 weeks. I'm beyond frustrated. I submitted a "ticket" and am now waiting for a response. Order RWHHK*******
Dear Gina,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the item(swimwear170222305) is in such a high demand, and it is in short supply.
How about you choosing another similar item on our website for the replacement?
Or we could cancel this item and refund you, what do you think? Please let us know.
Looking forward to your reply!
I recently found romwe.com, and I'm absolutely in love with the types of clothing they sell! They sell teen oriented clothing in all types of variety. 10/10, would shop here again.
I really loved everything I bought. Everthing looks way more expensive than what I actually payed. The shipping was great too. And customer service was very helpful.
Helped sort out my issues responded quickly after returning my items! Managed to get a full refund after returning my items because they were not right for me
An item I ordered in May was broken. I tried contacting customer service but it was an automated computer response, I then tried emailing them twice but I still haven't received a reply
I placed my order in Romwe and everything arrived perfect! The garments are of very good quality and the service is excellent! I love shopping in Romwe and I will do it again.
I think for some people it's a hit or miss but for me it was a hit. I ordered a dress from romwe a while ago and i loved it. Came in a timely manner as well
I asked my operator Caroline 2 questions that I was unsure about for after I received my produce and she assured me that I can send it back and get the correct size and only pay for the shipping back fee, she also said that if I was unhappy with the product I can return it just pay the shipping fee.
I like so much Romwe! I love all the items i ordered! I've recieved my parcel on time! The quality is good and it's cheap. I recommed to shop from them.
I placed an order on November 28th and I have no received word about processing and when it is shipping. I made a ticket and their reply didn't make any sense.
Dear Francesca,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand. And we have urged our colleagues to ship out your package as soon as possible. Once the order has been shipped out, we will inform you by an email.
Apologize again for all the inconvenience, if you have any other concern, do not hesitate to contact us.
I got charged for something I didn't order, I do not remember buying any of this and even if I did I have not received any of it. Can someone please help?
Dear Paula,
We are so sorry for all the troubles.
And we have sent the shipping address and other information to your email.
Please confirm with us wether you could recognize the address or not.
We will certainly help you to solve the problem.
Looking forward to your reply!
They have beautiful outfits and they're really cheap (the quality is surprisingly good). They also have a great return policy.
They took really great care of me.
The order was perfect! Nice items, and cheap prizes, I really like it! I bought a kimono and black top, so cool clothes! I like so much, the shipping was very fast
I love romwe clothes. Very trendy and fit very well. The site description and photos are always true and never had problems with the shipping and delivery.
So I know from the start that Romwe delivery takes long based on other reviews and the shipping & processing information. Processing & shipping time can take up to 2 weeks.
Some of the items I ordered were labeled "ships in 24 hours" and I confirmed it to them when ordering that basically it will be processed and ready for shipment in 1 day compared to the normal processing which can take up to a week. So I was expecting that it will be shipped ahead of everything else. I have never been so wrong. I had a lengthy conversation and they just don't get me. I even sent some screenshot showing those Items were labeled as ships in 24 hours and they kept referring to other items in my order which were not labeled that way. They just don't get it. It was so frustrating. Most of my items I haven't received yet after 2 weeks. And it is not yet with FedEx. I think they just created a label for it so I would stop bugging them but really, the status in FedEx tracking is still "Label Created" and the terms is not that FedEx will pick it up but Romwe is delivering it to them. Which is taking forever!
The quality and the stiches of items I already received were just the WORST. I need to do some stitches and redo the attachments of the buttons. The fabric is also not nice. It was paper thin and can easily get torn in the washer.
ITEMS ARE NOT REALLY ON SALE. They just lure people with HUGE % Discount. But in reality that's the price anytime of the day for months that I've been checking.
Hi Katrice,
Thank you for choosing Romwe.
But we are really sorry for letting you down this time. Hope you can forgive us and accept our sincere apologies.
Sometimes we can ship these items which marked with "Ships In 24hrs" within 24hrs, but as some items really sell well, we need more time to stock them. Hope you can kindly understand. We noticed that two items of your order has been shipped in one day as promised. About other four items, they also have been shipped on August 24.
As the logistics company needs time to update the information, we may not be able to get the detailed tracking information in time. Hope you can wait patiently. Moreover, we know that you mentioned the quality problems, you can send us some images which can show any clear defects so that we can check for you and confirm with our factory. Hope you can trust us.
About the discount, the summer will end soon, so Romwe recently has done some big Sale, all the discounts are real, we never deceive our customers. Sorry to hear that you are unsatisfied with our customer service, your satisfaction is our best comfort, we will spare no efforts to meet your requirements.
You can contact us via email later.
The email address is webmaster@romwe.com.
Waiting for your reply.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Kelly,
We are terribly sorry for letting you down.
Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.