Wanda C.

I will never use Romwe again. After placing two separate orders I was requested to send documentation proving that I'm the owner of the card. I spoke with a rep via chat since they do not have a phone number and provide the required documentation. She started that the information will get to the required party to release my orders. The issue is that one of my orders was sent and the other cancelled. I get an email saying that my order was cancelled bc I didn't proved the necessary verification. Now some of the kids received there package and the others didnt. To have disappointed children over the holiday was a horrible feeling. Furthermore if they did not receive the documentation why was one package sent?
Even the chat representative appeared to be annoyed when I spoke to her and end the chat abruptly after receiving the documentation. For me customer service is everything.
I sent them an inquiry asking why one of my orders was cancelled while the other was sent. Waiting for an answer but I won't hold my breath