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ROMWE

How would you rate ROMWE?
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Canada
2 reviews
6 helpful votes
Follow Felis C.
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Well, unlike many people here, products I ordered arrived fairly quickly provided they shipped it from China to Canada. I am happy with the overall quality of most of the products. However, one t-shirt is of very poor quality (a gray one) and it is not one of the cheapest ones. I could guess the quality from the picture but I ended up ordering it since I really liked the design. It fits me pretty well and and the design is as I expected. But I don't think I would be able to wear it since the fabric gives me serious itches! So, choose clothes wisely from this site.

Date of experience: December 9, 2016
miao m. ROMWE Rep
over a year old

Dear Felis,

Thank you for ordering from our website.

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Please confirm with us, which item bothers you, we will certainly help you return and refund.

Looking forward to your reply!

California
1 review
1 helpful vote
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Ordering from this website from start to beginning has been a breeze. The shipping itself, and the sites processing time was very smooth. Once I finally received my item, I was very satisfied, the quality of the product was really surprising due to the affordability, and I would definitely recommend this to any of my friends.

Date of experience: January 8, 2016
Canada
1 review
0 helpful votes
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I ordered my first order a month ago from Romwe and I love them. I had ordered this black asymmetrical faux shearling fur jacket which I adore. It looks super trendy. Shipping was fast and free. I will definitely be ordering from them again soon.

Date of experience: January 22, 2015
Florida
7 reviews
72 helpful votes
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Horrible
September 12, 2014

Horrible. The clothes took about a month to get to me and when I got them, they were absolute garbage. I ordered a dress and a pullover from them, the pullover is fine, it fits and is decent quality so I won't complain about that but the dress was appalling, it was made of very very thin material, obviously very cheap quality, and when I was taking it out of the packaging one of the buttons popped off--talk about junk. It didn't even fit either, It was skin tight and the zipper was stuck. Awful, will NEVER order from this cheap company again. Stay away.

Date of experience: September 12, 2014
miao m. ROMWE Rep
over a year old

Dear customer,

Sorry for bothering you again.
In fact, the measurement problem keeps bothering our customer and we are discussing with our factory all the time. We are improving the problem as much as we can.
We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com
Regards

New York
1 review
11 helpful votes
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SOOO
November 1, 2016

So i saw bad reviews AFTER ordering my clothes and starting getting pretty upset. However, when the clothes arrived- i was SO happy. The clothes all fit super well- especially for the tiny girl that I am- the smalls actually FIT me so insanely well. I am very happy with my purchase. I think sweaters are the best bet from this store but even the crop tops are super freaking cute. I am so so happy! Thank you Romwe!

Date of experience: October 29, 2016
New Zealand
1 review
10 helpful votes
Follow Mariesa M.
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I have never seen this kind of embarrassing, poor, chemical infused, dye coming off to the skin and cheap fabric ever in my life.

I will buy one or two legit item than buy nine of the ill-legit ones.
Wasted time, money and feel sorry for the environment.
Clothings are so poorly manufactured that they don't even have the back and the front, threads are coming off, and the fits are very ugly.

I will NEVER EVER buy from Romwe EVER again. And anything from China.

Date of experience: July 27, 2018
Oregon
1 review
1 helpful vote
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Customer Service
December 9, 2016

I love ROMWE. I have bought here many times and the goods are beautiful and fit well. Also, their customer service is awesome and fast response. I bought a shirt there (with other items), unfortunately, it is not available, they give me refund so fast. And when I want to buy this item again since I do like it, they give me a coupon like I can buy the shirt without shipping fee (I hate shipping fee :)) ). Love it!

Date of experience: December 7, 2016
Canada
1 review
7 helpful votes
Follow Tanisha O.
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So awful. Some of the clothes were okay but half of the dresses weren't the right fabric, they were incredibly short. So short that they cant be worn as dresses and the invoice that I'd received as a "packing slip" contained $57 of good when romwe charged me $300... The clothes look nothing like the photos. Some still fit okay but the dresses I'd expected to be better quality because they were more expensive were the worst ones. I had previously ordered longer more formal dresses off this site and it didn't even come close to the same experience. I am so unimpressed I want a refund but absolutely refuse to pay to send it back so here I am at a loss for money regardless of what I want to have happen.

Date of experience: April 30, 2016
miao m. ROMWE Rep
over a year old

Hi Tanisha,

Thank you for being a loyal customer, and we are sorry to hear about what happened with your order.

The invoice in the package marked a much lower price because we want less hassle from the customs, and we didn’t charge extra money from you with the order.

It’s really a shame that they don’t fit. Our clothes are manually measured, and we consider a difference of 1-2 cm acceptable. However it’s our fault that you’re not satisfied with what you got, and we certainly would like to help you make this right.

Would you please provide us with the correct order number? We will provide you with the return label for you to go on with the free return.

Please be assured that we would like to get this resolved for you as soon as possible.

Nevada
1 review
1 helpful vote
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Delivery Concern
August 7, 2020

I emailed Romwe for the wrong address delivery however there is no answer for 3-4 days. There is no other communication option and i feel that i lost the money. It was first experience from Romwe and it seems like it will be the last one! Bad experience!

Date of experience: July 8, 2020
Australia
1 review
2 helpful votes
Follow S H.
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First of all, most of the clothes did not fit me. One of the dresses did initially, but the cheap zipper does not zip all the way up.
The clothes were also clearly made of a different material from the photos. They do not appear see through in photos but the ones that I received were see through. Additionally, one of the dresses had a weird stripey pattern that was not in the photos. To add to that, the stitching was coming apart as soon as the package was opened. I've seen them reply to complaining customers that the pixels and lighting in the picture caused the difference between the photo and what they really received, but there is frankly no way that those items are the same.

Date of experience: December 7, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are really sorry for all the problems you have.
Before shipment, we all have quality control and the problems with the item are really out of our expectation. Would you like to send us some photos which can show that clear defects of the zip and the pattern and other items so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Sorry for the inconveniences. Hope you can kindly trust us.
About the material, you can know more about it on the sale pages. Romwe cherishes its precious customers and never deceives them. The material is really the same between the items and the photos on the website. We are really sorry that the light and the pixel can really cause the differences between the items and the photos on the website which can not be fully avoided. Hope you can kindly understand. You can also send us the photos which can show the clear differences clearly. After checking, we will also be responsible for it. Hope you can kindly trust us and give us the chance to help you solve those problems.
Besides, we found there are four items in your order sell well. To save your time, we sent the items which have been prepared well to you. They were shipped on Dec 1st. The logistics information shows that your parcel has been delivered successfully. To protect your privacy, we will send your tracking information via email. Hope you can kindly understand and trust us. And after the rest four items are prepared well, we will send them to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Nicaragua
1 review
1 helpful vote
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Update: So Romwe did answer answer my inquires through customer service and they also reached me through my email. They refund me what I pay for customs and Im so happy now The products were great, they all fit me perfectly and they arrived so fast. Dont hesitate to buy and if you have a problem they will find a solution for you!

I placed my first order and chose standard shipping to Nicaragua, that was the only option Romwe offered me. Now Im being charged customs fees even though the website mentions you will only be charged customs if you choose express shipping. My order was sent through express shipping I guess, because it was DHL. But I didnt ask for that. I wanted the standard shipping I chose because I know customs is really expensive here in my country. Now DHL is telling me I have to pay over $50 and my order was just $90. Im so mad and sad at the same time.

I already tried reaching them through customer service, but I didnt get a response.

Date of experience: May 26, 2020
New York
2 reviews
0 helpful votes
Follow Yasin t.
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The Romwe is really a huge market place for shopping. There are a huge collection of dresses. I really like to shopping from here. Most of my friends often shopping form here. Their customer service is really awesome and helpful. Thanks Romwe

Date of experience: December 24, 2015
Brazil
1 review
2 helpful votes
Follow Karine L.
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This website is a great deal! It is a trusty site, so you can shop with safety. The prices are good, the quality of the products too! The shipping is fast (and free!) and you will definitely love the products you order! I love Romwe! <3

Date of experience: April 21, 2014
India
1 review
2 helpful votes
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I love this website
April 19, 2014

I love this website. All the latest trends are available here. The quality of the products is very good and romwe offers many things that are not easily available in my country. And the layout of the site is very user friendly

Date of experience: April 19, 2014
Australia
1 review
14 helpful votes
Follow Edwina L.
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I ordered 8 items of clothing from Romwe and was soo eagerly awaiting the delivery. I was soo extremely disappointed to find EVERY SINGLE item was a cheap CHINESE version of what was displayed on their website. BEWARE, this is just another asian website trying to scam people into believing they sell good quality clothes. All the clothes were almost see through, and were made from the cheapest of materials. They looked nothing like what the picture looked online. Spend the extra few dollars and shop elsewhere. I have never been more disappointed with an online shop.

Date of experience: May 19, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

Please give us your correct order number that we can help you as soon as possible.

We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

Georgia
1 review
1 helpful vote
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2 days ago I bought a dress from Romwe and when i wore this all of my friend praised about the color and quality of the dress. Some of my friends took from me the address of the Romwe. It is really a great choice collection of the company.

Date of experience: September 25, 2015
Canada
3 reviews
0 helpful votes
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Hi guys. I like this site very much as all the products are in very reasonable cost in this site. Many many time this site launch coupons for new user as well as for old user. Like last time I shop a Sunflower Print Loose Black Sweatshirt for it. Its original price is in site is $39.05 and I buy it in $17.96 after sale. I love this site and its delivery time is also good. I am satisfy with this site. You need to try it and see their products and services you will love it.

Date of experience: March 2, 2016
Georgia
1 review
2 helpful votes
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Fraudulent express mail advertisement. Bought over $100 worth in clothing. I never received the parcel that was "delivered" to my doorsteps. Found out that the package was never shipped express mail(how I bought it!) or I should have signed for it. Even the delivery service confirmed it wasn't shipped via express, it was shipped ground. The company's response is "Sorry for that, but the address we sent is right, so would do you like to ask the post office to Compensate for your parcel with your email account, as this is not our fault. We can provide any proof you need for you.
Thanks for your understanding and cooperation.
Any questions, feel free to contact us."

All they want is your money! After you press that confirm payment button. Nothing beyond that point is their fault. Especially whether you receive your package or not!

Date of experience: August 31, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your great support and sorry for the problems you have.
Please know that we do ship your package to you with express delivery. We found your package was shipped on August 19th. According to the logistics information we can find your package has been delivered on August 22nd. Hope you can kindly understand and trust us. We are sorry that you haven’t received your package yet. You can contact your local post office and the logistics company first. We promise we will spare no efforts to serve you and help you solve your problem. Hope you can kindly understand and trust us.
We are sorry for your dissatisfaction with our customer service. We will improve ourselves and bring better service to our customers later. Hope you can trust us. Romwe never deceives its customers and all of our colleagues will serve our customers with our best efforts. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Illinois
1 review
0 helpful votes
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Romwe Style
July 8, 2016

I ordered from here before and the clothing I received were on point. Except for one item which didn't go my way &. They wouldn't refund me... therefore I had to sell for myself. I wasn't too happy with that. This time I checked out all my resources to make sure I have the intended product that I want in the way it looked in the given photos on the site. Customer service was helpful, but I agree with shipping. I wish it didn't take a decade to receive an item that you want. I would appreciate that more!

Date of experience: July 5, 2016
Australia
1 review
1 helpful vote
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One item
August 13, 2016

If you ordered only one item (a t-shirt) how long would it take to be processed and shipped? Does it depend on where you live or how many items you've bought because of the process and checking? A lot of people have said that it takes a long time, though they said that they have more items than one. I also ordered a 'ships in 24hrs' t-shirt

Date of experience: August 11, 2016

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168