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ROMWE

How would you rate ROMWE?
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Massachusetts
1 review
1 helpful vote
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The ordering process was easy, and when I ran into problems, the lady who helped me was kind and helpful. When I received the clothes, though, I was beyond disappointed. The fabrics are cheap, the clothes don't look like they did in the pictures, and the fit is bad. I will have to send my order back... :(

Date of experience: October 16, 2016
miao m. ROMWE Rep
over a year old

Dear Raphaela,

Thank you for ordering from our website, and we are so sorry for letting you down.

We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. If the clothes did not fit, we will certainly help you to return and refund.

Kentucky
1 review
0 helpful votes
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Scam
October 16, 2020

My daughter ordered$60.24 worth of items. They never came in. Tonight when she was going to ask for a refund or for her order, her app had logged her out. When she logged back in her order history was gone. She order this with my card and I have the statement where they took the money out. Don't trust this site

Date of experience: September 16, 2020
Maryland
1 review
2 helpful votes
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Do not order.
May 10, 2017

I ordered my stuff about a month ago and have not gotten it. I ordered it for vacation and went on vacation and came back with still no box of about $200 of merchandise. Every time I contacted costumer service, I got a generic email saying it will be here soon. My bank account was charged for the price of merchandise. I would not suggest even wasting your time. I am deleting the app the second my stuff arrives IF it even arrives. If I could give this negative ratings I would.

ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2017
miao m. ROMWE Rep
over a year old

Dear Dominique,

Thank you for ordering from our website.
Because we are upgrading our warehouse, there is some delay of your package, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out, and the scheduled delivery date is May 10, you will receive it soon.
The tracking number is 125551XXXX, you could check through the link http://www.dhl.com.sg/en.html.

If you need any help, do not hesitate to contact us.

Nigeria
1 review
0 helpful votes
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This is the best site have ever used for an online purchase
High quality product, speedy delivery... They also have awesome customer support!
The shipping fee is cheap
Their product is awesome! I love it.
I strongly recommend ROMWE for best, superfast, and high quality product delivery.
Thumps up! You are the best.

Date of experience: January 21, 2015
California
1 review
2 helpful votes
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LOVE LOVE LOVE
December 19, 2017

I recently received clothing from ROMWE, which by the way came really fast, and everything fit really well and were in really good quality. Their website has really good deals and is really affordable. I definitely recommend going on their website because they have really cute and trendy clothes!

Date of experience: December 18, 2017
Spain
1 review
1 helpful vote
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LOVE ROMWE
January 7, 2018

I have always bought at Romwe and all the orders have arrived great. The quality is fascinating and the prices are very good. I am very happy with the web, I always trust them. This New Year's Eve he wore some lovely dress pants and he sold me very fast. I totally recommend ROMWE.

Date of experience: January 4, 2018
New Jersey
1 review
2 helpful votes
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A bit disappointed
April 14, 2015

From the reviews, hauls and checking out other sites it seemed like the way to go. My packaging didnt come as I expected. To me it seemed like another company sent this to me. The stitching wasn't good, it was crooked and thread coming out from everywhere as if someone had rushed to sew it. Not to mention that none of the clothing except one had a tag and didn't even say Romwe. I guess that's the price you pay. The clothes looked really nice but I will honestly have to think twice about ordering from here again =\

Date of experience: April 11, 2015
California
1 review
0 helpful votes
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I loved the clothing and the timely service. I have recently purchased a dress for my prom from ROMWE and I could not have gotten a better deal. The ordering went fast and was really easy. After receiving it I was pleasantly surprised! It even arrived faster than I expected. The website is really easy to use so ordering was a breeze. Product was nicely packed and the quality of the cloth i ordered was good. I will definitely continue to shop there!

Date of experience: September 5, 2015
Canada
1 review
0 helpful votes
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FULLY SATISFIED!
December 14, 2015

Wow! I find my superb online marketing place from romwe.com. Bought my red Jacket from it. It was good in condition when I got these product. I highly recommend romwe.com to anyone for buying nice dresses from online. Thanks for the good services.

Date of experience: December 11, 2015
California
1 review
1 helpful vote
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The prefer tasked about 3 weeks to arrive but the clothes are nice. Exactly what's in the picture. I have to write 100 words and I don't know what else to say. The clothes are a nice price and they have free shipping over 60$

Date of experience: May 19, 2017
Maryland
1 review
6 helpful votes
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Received my package on May 13th and initiated a return the same day. The website said I would be emailed the return label. I never received it. I tried to get in contact with customer service yesterday but there is no number. The chat takes forever for you to actually get to a " live person " because they have BS automated responses at first. Once I got ahold of this "live" person be stated he would look into the order and the return. The person never came back to the chat. Terrible customer service. Will never order from them again.

Date of experience: May 21, 2020
Brazil
2 reviews
3 helpful votes
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Buying from Brazil
June 20, 2015

I just got my order. I ordered from Brazil, took the express shipping. Dindnt had to pay any extra taxes. The quality of the clothes are very good, does not even look like "china made". Order your regular size, dont order a "bigger size for safety", because all the clothes are normal sizing and you will what you order! :) Took less than 20 days to arrive, the packcage was good. I ordered 16 clothes (dresses, skirts and shirts). I do recommend!

Date of experience: June 17, 2015
India
1 review
3 helpful votes
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Pathetic quality
January 8, 2017

I called for a lot of stuff from this site and was really put off with the quality. The clothes are so thin and they are so different from the photos on the site. I followed the size chart when i ordered it but nothing fits right. Done with this site!

Date of experience: January 6, 2017
miao m. ROMWE Rep
over a year old

Dear Rima,

Thank you for ordering from our website, and we are so sorry for letting you down.

We know that our measure is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
If the item did not fit, you could return them back to us, what do you think? Please let us know.

Looking forward to your reply!

Texas
2 reviews
1 helpful vote
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Taking Very Long
September 8, 2016

I ordered 8 things from here and they said 24 shipping but i still haven't got them and I don't think you want to order stuff from here especially for a specific time. I ordered from a different site after I ordered from romwe and it still came in before the stuff from romwe even processed... because it is still processing!

Date of experience: September 6, 2016
miao m. ROMWE Rep
over a year old

Hi Jadyn,

Thanks for ordering from our site. We are truly sorry for keeping you waiting.

We have checked your order, it shows some of your items are our best sale products, therefore, we send a few days for stocking. Now your order is ready for shipping, we will ship to you as soon as possible.

If you have any other question, do not hesitate to contact us.

Germany
1 review
0 helpful votes
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Stylish Products
February 16, 2016

There is a fantastic storage of super quality products of numerous items. Those are up to the mark regarding their quality, design, pattern and style. There are fashionable dresses, comfortable shoes, beautiful bags and astonishing jewelry available. They are really committed to the quality of the products.

Date of experience: February 13, 2016
Michigan
1 review
0 helpful votes
Follow Makayla E.
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I recently purchased the Batwing Birds Print Shift Dress from Romwe in a size Large. The dress fit perfectly. I’m 5’4’’ and it hit right above my knee, perfect for a summer wedding. Keep in mind the measurements listed are in centimeters. I had to convert from inches to make sure I was ordering the right size and am glad I did for the extra assurance. The colors of the birds pop off the cream background. I’m planning to continue to use Romwe when I complete my outfit with shoes and accessories. The deals they offer on their products are amazing!

Date of experience: May 7, 2015
GB
1 review
0 helpful votes
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Bargain!
January 17, 2016

I made an order on romwe in December just before Xmas. I ordered for more than 80 euros of clothes. After doing so, I started reading reviews online and I litterally freaked out as there were so many negative reviews, I thought I will have to leave a comment online if I have a good experience with them.
So I have received all my clothes slighty late but they were really good in terms of communication and I was in touch with someone all the time.
Regarding the clothes themselves, I like them all! The quality is not amazing but at the end of the day similar to any shop like peacock, new look, primark.
I really liked the 3 tops. The 2 skirts are also nice but quite small. There was only one size available and I'd say order it only if you are really slim.
All in all, I am very satisfied with my order and would definitely make another order but maybe more for tops than bottoms!

Date of experience: January 14, 2016
Arizona
1 review
0 helpful votes
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First to mention I was satisfied with their customer service - I emailed them once about a product and received two replies almost immediately after. They were informative and polite! There was also a discount going on (which is great, who doesn't like a discount?)! It was my first experience at buying and I couldn't be gladder with the results.
The assistants are really helpful to help the customers to buy, the items are beautiful and great and the shipping time is great too. Handling was very professional and shipping was better than good. I appreciate your kind services to customers.

Date of experience: April 9, 2015
New York
1 review
0 helpful votes
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Really great experience in Romwe! Huge collection of dresses here and a big shopping place here. The price of dresses are so reasonable. I definitely will come further and highly recommended the Romwe

Date of experience: March 2, 2016
California
1 review
7 helpful votes
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Tracking
July 11, 2020

I have used romwe for over a year now and i really liked it. Usually i would order packages once in a while but then recently i ordered a couple of packages, my very first package i ordered was may 6th and as understandable it would take a bit to ship because of covid, and then looking and the shipping it has stayed at a local courier facility for over one month and nothing it helping me try to find it

Date of experience: June 11, 2020

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168