I loved the clothing and the timely service. I got everything i ordered and everything fit according to their sizing guide BUT as i was taking one of the tops i ordered out of it's package i noticed the giant hole in the seam between the left sleeve. I had the top fixed because i didn't want to go through the hassle of returning it.
Since i've already had the top fixed there's nothing i can do to send it back or anything but i am truly amazed by the quick response and appreciate the notion to fix the mistake. It's hard to find good customer service like this nowadays!
Shopped many online stores but they are different on nature they delivers fast and they are selling dress on lower price then market i brought 3 dress and my sisters was astonished by hearing the price :D.
The items which I have received look nothing like what is shown on the website - they look like different items! I know it's a cheap website and you get what you pay for - but would strong recommend not buying from the website as the photos shown don't represent what you are going to get.
Dear Emma,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Looking forward to your reply!
I bought a Black Scoop Neck sweater from romwe.com, and the shopping experience was easy to navigate through while shopping. I love the prices, and was even surprised by the quality of the sweater. I will definitely be back for more. Thank you for the fast shipping, great customer service, and a great sweater!
I ordered three items for my daughter on May 20th. All items finally arrived June 7th. One item was out of stock, which I didn't know until I checked the status several days after ordering. My entire order was held up waiting for my response. I requested a refund of the out of stock item and asked the other items be shipped. The refund process is inconvenient- you request the refund, wait two days, and then have to go back into the site to release the funds as originally paid. One pair of pants arrived DAMP and reeks of mildew. Terrible experience.
Update: I was contacted by Alexis at Romwe customer service after I rated my experience. I was issued a full refund for my items within 24 hours. She was prompt, courteous, and professional. While the purchasing and shipping process was less than ideal, I very much appreciate her willingness to respond and look at a third party site and make things right.
I ordered 6 shirts last week at romwe and when i tracked them, they still didn't tell me the exact day the parcel will come here. I also ordered a package from another one after a few days and they gave me the day, i think it'll arrive earlier than the one from romwe.
Hi dear,
Sorry for keeping you waiting so much time.
Actually we need 3-7 business days for processing, and it is not included in the "delivery time". We noticed that your package has been shipped on August 16th, as the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country.
We have checked for you again, and found that your package has been arrived at your country already, the logistics information shows that your package is in transit now, you may receive your package soon.
Sorry again for all the inconvenience. Hope you can receive your package soon.
Nice day.
I found the perfect outfit on this site! I could not wait to get it, so I hurried and ordered it right away. The delivery was right on time and I was able to lavish in my beautiful ensemble! I love ordering from this site mainly because of the quick and easy process makes the stress of shipping a lot easier to handle.
I read the reviews on Romwe and thought I'd give it a try. I knew there were a lot of bad reviews but I decided to take my chances anyways, but I wish I didn't. My order actually arrived pretty darn fast, but I ordered a medium sweatshirt for my skinny little sister and it was a crop top on her (it wasn't supposed to be a crop top!) and it was so cheap! It felt like plastic and wasn't worth more than five dollars, but I paid 19 for it. Now I just figured out that I have to pay return shipping for this? This site just sucks in general and their customer service is crap. All in all, don't order from this company. I have a feeling all the good reviews are fake.
Hi Erin,
Thank you for ordering from our website, we are so sorry for letting you down.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue.
Waiting for your reply!
Sincerely,
Romwe Customer Service
Really so quick response to delivery my order. I ordered 2 dresses last week from Romwe and i am so pleased that it was delivered to me as quick as i expected. The quality of the dresses is also best and price is reasonable. I am highly recommended to all to buy from it.
This isn't the first time I've ordered off of Romwe but this last time my package said it was delivered but it wasn't. I've tried customer service but they've been off for a long while. I want a refund :( this isn't fair. I paid around $80!
Hello, Our team has sent a solution regarding your order. Please check your email for updates. If no email received, it may have been filtered to the spam folder. We hope to hear from you. :)
It took way too long for my order to arrive. I ordered a sweatshirt and online the only size option was one size fits all, so I assumed it would fit me. I'm a slim teenage girl and it doesn't fit me! Now I have a sweatshirt that doesn't fit me that I paid way too much for. Thanks romwe.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site.And, i think you may have a misunderstanding about ‘one size’ and ‘free size’. ‘One size’ on our website means this item having just one size left. It does not fit all. If the size of the items are quite different from the description we promoted on the website, please send us（our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.
Apologies again for all the trouble.
I have placed an order and discount code would not work. It says on website that the company will provide the discount if you contact them on their email address, but it keeps getting rejected so how do i contact the company and how can I be certain that I will receive the goods
Hi Nerms,
Thank you for choosing our website.
You mentioned that you could not use the coupon on the review.
Please kindly note all of our coupon on our website are based on the original price, if the items you chose has enjoyed a bigger discount than the coupon, the coupon could not be used.
If you have any other problem with the coupon, please describe the detail, we will certainly help you to solve the problem.
Waiting for your reply!
My dresses are simply awesome. It took me just getting out my credit card and placing my order and now I get compliments everytime I wear any of the dresses out. I looked through their dress collection and I was blown away. I bought the v neck lace insert with belt gree dress and the gree half sleeve ruched wrap front dress. I could track my shipment at anytime then and it arrived on time as I expected. For such superb quality the dresses I bought on romwe are a true give away. Go romwe!
We used to ship online & specially from romwe, till now, we are satisfied by our orders & the quality of the Customer service!
We always pay attention the description of items to avoid bad surprise when we receive the package! Sometimes, items are cheap but the quality is good!
I ordered on April 17 and it keeps processing and I am waiting already 10 DAYS. The customer service is very good that response me quickly. But I'm still waiting. I told the customer service that I'm really urgent to get the package because I have to leave U.S. very soon. They promised me that the package will be shipped after two days. I waited many ''2 days'', so how many ''two days'' should I waiting for?
I understand the warehouse was upgrading during these few days but the customer services told me that it completed on April 24 and now is already April 27, there is no more excuse, please ship my package quickly.
I spent many time to select the clothes, I don't want to refund it because money cannot solve the problem and being compensated. Please be shipped out quickly and follow my order.
My order no. Is RWLHZ*******. Please give me the REAL actual shipping time!
Dear Carly,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Your order has been delayed because we are upgrading our warehouse.
We still have no accurate time when your package will be shipped out, but we have marked your package as priority dispatch, and we will ship it out as soon as possible.
As you mentioned you will leave America very soon, how about you cancel this order, get the refund, and make a new order ship to your new address?
Looking forward to your reply!
I received a message from ROMWE letting me know they refunded the return shipping charges of $7.99 - thank you Romwe! I still only gave three stars because they need to updated their return information (and shouldn't charge so much to return an item).
Also, the quality of their clothes is just OK.
Thanks again Romewe
Hello Stephanie,
I'm glad that we were able to resolve this issue for you, and your feedback is important to making our services better. If you have any questions or concerns, please email us at webmaster@romwe.com and we will respond as soon as possible. Thank you. Have a great day!
Bought two shirts and a sweater. I kept one shirt as the other two were so poorly made and the size wasn't right on one of them. I only kept the one because I really like the pattern of the shirt. The material is thin and stitching on the seams is poor. These will not make it through the wash more than a couple of times. Yes, the clothes are cheap, but truly, you get less than what you pay for them.
Then, they charge shipping and insurance. When I returned the two tops, they provided a shipping label. I looked on their website for where it said anything about cost to return ship. Nothing. Here's a link to their return policy https://us.romwe.com/Return-Policy-a-281.html. It says they will not refund the original shipping cost, but there is nothing about charging an additional $7.99 for the return. Ridiculuous.
Horrible, don't shop here.
I ordered 2 shirts and a bathing suit when I needed them in 2 weeks. I was expecting it to go quick and come as other shopping sites can get them to you in 2 weeks. After a few days, I was starting to get worried because it still said processing. So, I got on a chat and the person put my order on urgent and was very reassuring that she would try her best. Well, some time went by and I saw nothing improve on how fast it was getting here. So, I went back to customer chat and I was told that it was going to take 6-10 days. The person was not very helpful either. She was getting annoyed really easily and was mad when I gave the chat a bad rating. I was not rating her bad, just that my problem was not solved. (what I was told when I ordered it in the first place) So, nothing had improved the whole time.
Hi Naomi.
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order, and another 6-10 business days for shipping, please kindly understand.
And we have cancelled your order and processed the refund to your credit card on December 22.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.
Apologize again for all the troubles, if you need any other help, please let us know.
Sincerely,
Romwe Customer Service
All the items are see threw, all are a different material to what was described, all are the wrong size to the measurements shown, one is a different colour to item requested. I've spoken to customer services and they won't tell me how/where to return too. All she said was I have to pay them money. I have been completely ripped off!
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the inconvenience.
Sorry for the late reply and keeping you waiting so much time.
Due to weekend before, we could not reply you in time, but we never try to neglect your problems. Hope you can trust us.
We are so sorry to hear that you are unhappy with our items. There may be up to 2-3cm error because of manual measurement. Please kindly understand. Moreover, we have checked every item carefully before the shipment, you can take photos of these items which can show clear defects, then sent these images to us so that we can check them. We know that our colleagues have offered you the return address, have you returned these items to us? We need to confirm with you.
Looking forward to your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I decided to try it out on my own and I do not regret it, as I got a really fancy and sexy short for my girlfriend for a relatively low price. I bought this short for her around one month ago. It was part of my birthday gift for her, and I felt that she really likes it.
I placed my order for 2 bikinis and a play suit on the 6th of this month and according to my account the order is STILL being processed, cannot find a way to get hold of any customer service people to find out where my order is or when it will be arriving... Just want my clothes ready for my holiday!
Hi Charley,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, except the item (RJUM170524101), other items are ready for shipping.
When will you leave for the holiday? We could ship the ready items to you first.
You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
Waiting for your reply!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
First we are glad to hear that you are satisfied with our clothing and service. Thank you for your praise.
But we sincerely apologize for all the inconvenience.
Actually we always check every parcel and do the quality-test before the shipment. This incident is out of our expectation. You can send the images to us which can show clear defects so that we can confirm with our factory. After confirmation, we will be responsible for any problems caused by us. ROMWE is a fast-growing company, we are willing to help you solve your problems. We promise that your problems will be solved perfectly. Hope you can give us one chance to improve ourselves.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards