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They ship your items incredibly fast and I haven't had a problem with anything i've ordered.
Everything fit as expected and the shipping was very fast!
I loved the clothing and the timely service. I got everything i ordered and everything fit according to their sizing guide BUT as i was taking one of the tops i ordered out of it's package i noticed the giant hole in the seam between the left sleeve. I had the top fixed because i didn't want to go through the hassle of returning it.
Since i've already had the top fixed there's nothing i can do to send it back or anything but i am truly amazed by the quick response and appreciate the notion to fix the mistake. It's hard to find good customer service like this nowadays!
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Dear customer,
Nice day.
First we are glad to hear that you are satisfied with our clothing and service. Thank you for your praise.
But we sincerely apologize for all the inconvenience.
Actually we always check every parcel and do the quality-test before the shipment. This incident is out of our expectation. You can send the images to us which can show clear defects so that we can confirm with our factory. After confirmation, we will be responsible for any problems caused by us. ROMWE is a fast-growing company, we are willing to help you solve your problems. We promise that your problems will be solved perfectly. Hope you can give us one chance to improve ourselves.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards