Rocket Lawyer

I found the site very straightforward.
A comprehensive commercial lease was made easily by answering direct questions. Impressed with that interface- and, it was easy to change my plan status with a fast and efficient click of a button, confirmed with a live chat. When things go smoothly and simply these days, one takes note!

I continue to cancel withdrawals by Rocket Lawyer, unsuccessfully. I am promised my money is being reimbursed, but never see it happen. These people are fraudulent, and misleading. Scammers!

I talked with, and emailed communications to/from Rocket Lawyer. I received promises for reimbursement, but that money never arrived. All emails from RL show the date sent, "Todays date."

I had a minor billing issue and was concerned that I was going to be charged unnecessarily, and Victoria quickly alleviated my fears and took care of the problem, thank you! It is very refreshing in today's world to get friendly customer service with no whole times with a prompt response!

Whitney was extremely nice and I felt went out of her way to help me and my situation. She was very patient and researched all information to track the issue. Good customer service is a valuable asset in an employee she has this.

The customer service provided excellent assistance with my issue. She was polite, knowledgeable, and patient to address all of my issues. This seems to be a norm at Rocket Lawyer. I wish you could train other companies on how customer service should be!

Found the papers I needed to file. Had a lawyer look over the completed paperwork for corrections. Sent papers off to my attorney and so far no hitches. I will know once everything has been filed and settled if all is truly good.

Christine provided great customer service. I didn't mean to pay for this month of service and she issued a refund for me right away, no questions asked. Most companies like this will cancel your account but issue a refund. I really appreciate it being so hassle free!

I needed to write up a simple (business) partnership between family members who trust each other to manage a moderate investment where money is being given over time to other entities. My accountant said we don't need an attorney or to register with government. I used Rocket Lawyer's template and worksheet to figure out what I wanted to say. I was able to delete, add and modify as needed.

While I did not find exactly what I wanted on this visit to Rocket Lawyer, I was able to review enough templates to help me move forward with confidence. I will use them again... Plus I was delighted to find that their "7 day free trial" is truly free! Many sites use such language but then find a way to charge you anyway. Transparency and honesty are good things!

I had an issue with my billing and it only took a few minutes with customer service to resolve it in the best way possible, I was very impressed by how everything was handled by the representative, great customer service overall.

I cannot say enough good things about my experience with customer service at rocket lawyer called three times every time got through right away and the person answering the call was very kind and gracious and knowledgeable and helpful will use rocket lawyer in the future and highly recommend the quality of the documents they produce and the Pride they take and it shows in the customer service

If you do an internet search Rocket Lawyer comes up with the results. The reason I chose to go with them was the word "FREE". Yeah not true. You go through the whole filling of files, forms etc and then you get a message "you can try for 1 month free and then your "credit card" will be charged after the month. I would have been happy to pay about $3.00 for this document but that was not an option. This

I took great advantage of the premium 7 days trial but I do not really have a significant legal need at the moment.
I was very fortunate to get Jenna as my CS representative. She helped me so much in fixing a billing issue and also to identify a more suitable plan for my needs.
Jenna is a very professional lady, very polite, patient and understanding.

Called about my membership fee and recent charges--I was happy to get to work with Kevin who took care of everything for me. The whole call lasted less than 10 minutes which was a relief compared to other experiences with customer service. I really appreciate the expediency and helpfulness with my issue.

Thanks again!

Kevin Phelps gave doing business the way it should be, Not complicated, easy and friendly and most of all, issues resolved. I wish life was that simple! He is a great guy, and my experience to resolve my issues were courteous and professional with a shot of humor. Rocket Lawyer you have a professional in your presence.

Customer service was great, to the point, quick to solve the problem. Thank you Anthony Shelton for being a big help! I'm sure you've made many customers happy, great job Rocket Lawyer for having him on your team.

Developing an interior design contract was so easy!
I did have difficulty with the downloading onto my IPhone. Your consultant JoJo was so knowledgeable, and patient! Also I enjoyed our conversation and I could tell that she thoroughly enjoyed helping me. Thank you!