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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Kimberly handled my request so professionally that I had my questions answered right before I even asked them. She knew exactly what I needed and it made my solution so fast and easy!
Kristina has superior customer service. I called for her to help me out resolve a payment issued. She was polite, pleasant, knowledgeable, articulate, and friendly. It took her a few minutes to resolve. Ii couldn't be happier. Please promote is much needed
Hi Vicente,
Thank you so much for your review and so glad that you've had a positive customer service experience! Take care.
The representative Patricia was very courteous and knowledgeable. She was pleasant to talk to. You don't get customer service like that these days anymore!
Hello Renee,
It's wonderful to her about your positive experience and we appreciate your review, thanks!
Straight forward and very helpful. I was made aware of a new promotion that worked better for my needs.
Hey Jose,
Thanks so much for taking the time to leave us a review, we appreciate it! Take care.
She understood I was in a hurry and just wanted a confirmation. Was professional.
Hello Nicole,
Thank you for your review, we're happy that you're happy!
She helped me in a very professional way. I was ready to leave but she offered me a very good subscription. I am staying. Thank you!
Hello Pedro,
We are delighted to hear about your positive experience and appreciate your review, thanks!
She helped with my concerns quickly, showed compassion, and gave me options I didn't even know I had! Thank you!
Hello Angelina,
Thanks so much for your review, we are so glad to hear about your positive customer service experience!
Called to cancel a trial membership, after speaking to Kristina, she was ready to cancel but she told me of other options that fit my needs much better. I've found the documents portion of the product to be stellar and on target. They are my goto company to get these types of transactions taken care of.
Hello Ric,
Thanks for taking the time to share your feedback, we sincerely appreciate it! Take care.
Great experience! She did a great job helping me! Got everything taking care of very fast! Justinian who helped me
Hi John,
Thank you for your review, we are so glad that your customer service experience was such a positive one!
Kristina, was helpful and understanding and did her job very well I was pleased with her customer service
Hey Alaina
It's wonderful to hear about your positive experience and appreciate your review, thanks!
Patricia was truly a sweetheart. She helped me out with getting the cancelation officially completed after this being the 2nd time that I've called. She also help issue the refund that wasn't completed previous. Truly sweet and understanding.
Hi Samuel,
We appreciate your review and so glad that your experience with our customer service was a positive one! Take care.
Very helpful very professional excellent service resolved my issue
Hello Shirley,
Thank you for your review, we sincerely appreciate it!
We had a slight billing issue, but the agent I spoke to (Patricia) was able to get it straightened out and got my account set up the way I needed. She was friendly and knowledgeable, a genuine pleasure to talk to.
Rocket is a great service that allows you to create all sorts of documents for printing/saving. It's a great self-service tool and saves me a ton of money on things that I don't really need an attorney for.
Hi Eric,
It's awesome to hear about your positive experience with us and appreciate your review! Thanks so much.
Called to cancel the unused subscription.
Representative Patty was polite, and knowledgeable and resolved my problems
Fast and efficiently.
Hi Yakov,
Thanks for your review, we sincerely appreciate it! Have a great day.
The lady I spoke to she was very efficient and great customer service
Hi Zaireen,
Thanks so much for your review, we sincerely appreciate it! Take care.
I needed help with a billing issue, and it was addressed quickly and professionally.
Hi Jose,
Thanks so much for your review, we appreciate it!
Hey Susan,
Thanks so much for your review, we're happy that you're happy! Take care.
McKenna have me good customer service. Answer all my questions.
Hi there Cindy,
We're delighted to hear about your positive experience and appreciate your review, thanks!
I had a number of questions about how the registered office i signed up for works. Kristina worked hard to ensure that I found all the answers and was satisfied. Thank you for the excellent service.
Hi Shaun,
It's wonderful to hear about your positive customer service experience and we appreciate your review! Take care.
I was annoyed because I signed up for the account, had a client waiting on the agreement, and could not access it. Madison picked up my call, and with patience and calm, she walked me through the process in spite of my obnoxious behavior.
Besides, her attitude convinced me not to cancel the subscription.
Hello Noel,
We're so glad that one of our representatives could assist you with your matter and appreciate your review, thanks so much!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Greg,
Thank you for taking the time to share your feedback, we appreciate it! Take care.