• Rocket Lawyer

2018 CUSTOMER CHOICE AWARD

Rocket Lawyer

Overview

Rocket Lawyer has a rating of 4.73 stars from 2,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial, and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.

  • Service
    77
  • Value
    70
  • Quality
    66

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 96.5%
Positive
327
Neutral
3
Negative
9
1
See all photos
Special offer from Rocket Lawyer
All the legal help you need. Anytime. Anywhere.
Visit Us Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

  • Rocket Lawyer has great customer service and support.
  • We used Rocket Lawyer to compose a rental/ lease agreement for our townhouse.
  • 2018 Customer Choice Winner

Critical highlights

  • Rocket Lawyer doesn't allow you to enter more than 500 letters in your question to them.
  • Reported them to my credit card company and put a block on them.
How would you rate Rocket Lawyer?
Top Positive Review

“Impressive”

Allen B.
2/7/24

As the President of a Corporation that does business in 3 Northwest states, we strive to for excellent customer service and have reaped the rewards of such actions over the past 20 years. So, I am always impressed with companies and organizations who go above and beyond when dealing with customers. That was the case when I called and spoke with Kim. Great Job Rocket Lawyer, and you can be sure that you have found a new lifelong customer in myself. Thanks

Top Critical Review

“Be wary of this scam website”

Jan K.
6/10/22

CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.

Reviews (2,940)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (514) rocket lawyer (588) credit card (57) lease agreement (36) kevin phelps (20)
Thumbnail of user brittanyj186
1 review
0 helpful votes
August 7th, 2021
Verified purchase

So often when trying to resolve and issue, especially one involving a credit or refund, there is a little bit of push back from the agent due to company policy, NOT THIS TIME. What a relief to be able to call and have friendly, quick, efficient, and accommodating service delivered. Connor checks all the boxes for an excellent customer service call. Thanks Connor, you made my to do list a little less painful :).

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Brittany,

Thanks so much for your review, we really appreciate it! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Thumbnail of user jamess2374
2 reviews
1 helpful vote
February 28th, 2022
Verified purchase

Clarification of a couple plans that you offer that are not well explained on your website. But Trucker did an excellent job of explaining the plans that would be more appropriate for my personal needs.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi James,

So glad you enjoyed our customer service, we're happy that you're happy!

Thumbnail of user allenb554
1 review
0 helpful votes
February 7th, 2024
Verified purchase

As the President of a Corporation that does business in 3 Northwest states, we strive to for excellent customer service and have reaped the rewards of such actions over the past 20 years. So, I am always impressed with companies and organizations who go above and beyond when dealing with customers. That was the case when I called and spoke with Kim. Great Job Rocket Lawyer, and you can be sure that you have found a new lifelong customer in myself. Thanks

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hey Allen,

Thanks so much for taking the time to share your feedback, we greatly appreciate it! Have a wonderful day.

Thumbnail of user roj11
1 review
0 helpful votes
August 12th, 2021
Verified purchase

Kevin was very happy to assist me with my problem. He was quick, straight to the point and very nice.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Ro,

Thanks so much for your review, we're happy that you're happy! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user mariah1780
1 review
0 helpful votes
March 7th, 2023
Verified purchase

Linda, thanks for guiding me through setting things in order and your patience to instruct. You are appreciated.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Maria,

Thank you so much for leaving us a review regarding your experience, we appreciate it! Please take care.

Thumbnail of user arlenee33
1 review
0 helpful votes
April 29th, 2021
Verified purchase

Had a little trouble negotiating the web site, but found what I needed after a phone call.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Arlene,

Thanks so much for taking the time to share your feedback, but we're sorry there was trouble navigating the website. Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Thumbnail of user danielk930
1 review
1 helpful vote
March 26th, 2021
Verified purchase

I needed an official Warranty Deed to sell land to my sister. She had cash and we didn't need all the costly Appraisal, real estate agent or closing agents. We just needed a legal Deed that we could get notarized. Rocket Lawyer provided it for free with a free trail that could be cancelled at no charge. They kept their end of the bargain and made the document needed available with an easy to use interface. I will use them again in the future and would recommend them to anyone!

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Daniel,

Thanks so much for your review, it's greatly appreciated! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Thumbnail of user sharona1084
1 review
0 helpful votes
January 16th, 2021
Verified purchase

Needing a Certification of a Family Trust, it took literally minutes to complete the purchase and download the Word/pdf.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Sharon,

Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!

Thumbnail of user elizabethp2349
1 review
0 helpful votes
February 29th, 2024
Verified purchase

Ms. Deeandra attended my call about your cancellation policies. I was worried about getting the information I needed, costs and verifying the website's credibility. Thanks to her, all my concerns were addressed and successfully solved. She was very knowledgeable about the products offered, directed me how edit the legal document in a clear concise manner and with her agreeable character she dissipated any concerns I had.

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hello Elizabeth,

We're delighted to hear that you have had such a positive experience with one of our representatives and appreciate your review! Take care.

Thumbnail of user rosies133
1 review
0 helpful votes
August 17th, 2022
Verified purchase

I've used Rocket Lawyer for residential lease agreements or legal forms regarding other matters and it was always a pleasant experience. They have easy to use forms.

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hello Rosie,

It's awesome to hear your experience with our service was such a pleasant one and appreciate you taking the time to leave us a review, thank you!

Thumbnail of user cindyp621
1 review
0 helpful votes
September 25th, 2021
Verified purchase

The website offered a 7 day trial, but made it challenging to sign up for it and ask a question for a lawyer. This necessitated a call to customer service. The very pleasant woman gave me instructions on how to proceed. I then emailed to confirm the 7 day trial with subsequent billing, and the response was that my trial was bypassed and the account went straight to the credit card charge. This necessitated call #2.

My billing was corrected to reflect the trial, and the charge was reimbursed. I then proceeded to create a document, but it wouldn't complete until I paid the monthly fee, thus ignoring my trial -- thus, call #3.

This time I reached Selena, who immediately resolved the issue (after consultation with her supervisor).

Selena was very pleasant, reassuring, patient and thorough in has assistance. Not only did she resolve the issue that the others didn't, but she also somewhat restored my confidence in Rocket Lawyer. I'll see how it goes from here, and will only talk with Selena if necessary. Five stars for Selena.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi there Cindy,

We're very sorry to hear about your initial experience with our service and customer service, but so glad that Selena was able to get this resolved with you. Please let us know if there is anything further we can do to help by emailing us at customeroutreach@rocketlawyer.com. Thank you!

Thumbnail of user frand149
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Hello and To Whom it may concern,
I had a wonderful call today with Sarah and appreciated the professionalism and courtesies. Sarah was extremely patient, understanding, thoughtful and displayed an outstanding attitude during our conversation. She is definitely a well verse professional and highly recommend using her skillset and acumen for further marketing endeavors! She has all the makings of a stellar representative for your company!

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hi Fran,

We greatly appreciate your review, thank you and have a wonderful day!

Thumbnail of user debbiek438
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

Very easy and fast to create legal documents for business purposes right in own home without hassle of going to legal office and paying high legal fees. The staff was very helpful on live chatted quick to respond. Would useseervices again if needed.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Debbie,

Thanks so much for your review, we sincerely appreciate it!

Thumbnail of user elizabethl1326
1 review
0 helpful votes
August 30th, 2021
Verified purchase

I was looking for a reputable website to create a prenup agreement. After reading reviews, I decided to try Rocket Lawyer. The process was easy and offered guidance along the way. I had a little big of challenge in trying to downgrade my membership, but I called the next business day and received excellent customer service and assurance that no additional billing would occur. I would definitely use them again.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Elizabeth,

We're pleased to hear you've enjoyed our service and appreciate your review. Please let us know if there's anything further we can do to assist by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Thumbnail of user sandras2603
1 review
0 helpful votes
February 17th, 2022
Verified purchase

Very quick service and very polite and pleasant. Able find account quickly and my request was complete when I finished.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Sandra,

We greatly appreciate your review and happy to hear you were able to get what you needed from our service!

Thumbnail of user anniec387
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Had to phone tech support for Rocket Lawyer today - twice - each time I reached a different Tech support person and each one was FRIENDLY, HELPFUL, UPBEAT and took care of my issues quickly and efficiently. Answered my initial call within 1 minute, too! Wow - who does that any more? Obviously, Rocket Lawyer! I've utilized their services for my company for the past umpteen years and have never ever had a bad experience. Congrats, Rocket Lawyer, for not just being a money machine and for caring about your customer experience even after they have signed up.

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hello Annie,

Thanks for your review, we're happy that you've had a positive experience with our service!

Thumbnail of user magrickl
1 review
0 helpful votes
August 14th, 2022
Verified purchase

Printed a lease, there was no place for tenant to sign

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Magrick,

We're sorry to hear about this matter! Please call and speak to a customer service representative to troubleshoot this matter with you. Our number is 877-881-0947 (M-F, 6am-6pm PT).

Thumbnail of user normat153
1 review
0 helpful votes
October 17th, 2022
Verified purchase

They do a great job, and it was done in seconds. Very easy to do. Thank you!

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Norma,

Thanks so much for taking the time to share your feedback, we're so glad that you've enjoyed our service!

Thumbnail of user barryg411
1 review
0 helpful votes
September 12th, 2023
Verified purchase

Marly, my customer service representative, was very helpful and patient in assisting me with the resubmission of a document. She illustrated what true care and concern for the satisfaction of members of is all about. Based on my experience, I will recommend Rocket Lawyer to anyone seeking any legal assistance.

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hi Barry,

It's wonderful to hear about your positive experience and we appreciate your review! Have a great day.

Thumbnail of user rodneyc288
1 review
0 helpful votes
June 15th, 2022
Verified purchase

Everything was smooth, except ending the 7 day trial was difficult to navigate.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Rodney,

We are delighted to hear about your positive experience, but sorry to hear you had some trouble downgrading! Please email us at customeroutreach@rocketlawyer.com if you still need help with anything. Take care!

Thumbnail of user valeriec487
1 review
0 helpful votes
September 18th, 2021
Verified purchase

Always skeptical of online information and buying forms needed quickly, but all seems to be correct and hope to get to a notary as soon as possible
To complete transaction.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Valerie,

We appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user quintinr12
1 review
0 helpful votes
August 29th, 2021
Verified purchase

My experience with Rocket Lawyer was really good. I used the 7 day free trail and created an auto sale document. The navigation was easy to use and understand. The customer service department was very helpful. I will refer to other friends and family.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Quintin,

Thanks so much for your review, we're happy to hear you've enjoyed our service. Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!

Thumbnail of user deboraht823
1 review
0 helpful votes
August 31st, 2021
Verified purchase

My experience was very good. Minimal wait time on hold and Randy took care of my problem very quickly.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Deborah,

It's awesome to hear you've had a positive experience with our customer service, that's great! Please let us know if you have further questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Thumbnail of user julieq113
2 reviews
0 helpful votes
February 1st, 2024
Verified purchase

I have worked with Rocket Lawyer off and on for years, and find that even I can make legal documents that work. Today I spoke with Justina about a routine issue, but one I couldn't solve without a rep. She was prompt, professional, personable and just straight up did the job. I'll keep using Rocket Lawyer for me and my family because they deliver products, service and skill. Thank you.

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hi Julie,
Thanks for taking the time to leave us a review, we're so glad to hear about your positive customer service experience! Please take care.

Thumbnail of user andrewd1952
1 review
0 helpful votes
September 28th, 2023
Verified purchase

Rosechelle was awesome. She was very personable and patience making the experience the reason why I choose Rocket Lawyer. She shared some valuable services with me that customize what I was looking for to help my business grow.

Thank you soon much
Rosechelle

Thumbnail of user mattp20
Rocket L. – Rocket Lawyer Rep

Hello Andrew,

Thanks so much for your review, we are so glad that you've enjoyed our service!

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From the business

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.

Company Representative

Thumbnail of user mattp20
Rocket L.
Typically responds within 3 days

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4.7
2,940 reviews
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