Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Mason was as helpful and kind a service representative as I have encountered in many many years. He immediately identified our problem and resulting frustration and worked himself to solve it without passing us off to other representatives above or below him which is our normal experience. To not have someone pass the buck and own the problem and subsequently fix it is a rare experience. We will absolutely look to use rocket lawyers resources as we need them in the future.
Rocket Lawyer has always been great at assisting me online with their chat function. Spoke today with a customer service specialist who helped me with a question I had. She was very timely with her responses and addressed my issue.
Hi Greg!
We're really happy to hear you've had a great experience with our service and appreciate you taking the time to share your feedback!
I was able to easily navigate what forms I needed, download and edit them with ease. This is a great service, friendly customer service staff as well!
I will definitely use them in the future if I need any assistance.
Hi there Joyce,
Thank you for taking the time to leave us your feedback, we're glad to hear about your overall positive experience!
I had a will but from another state where I no longer live, plus everything had changed. I was able to quickly fill in the info required, wait a minute or two, purchase my document, and download/print the results. Awesome!
Hi Cynthia,
Thank you for taking the time to share your experience, we're happy that you're happy! If you have any questions or concerns at this time, please send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again and have a great day!
It was easy to use and getting it all done within the trial period helped me immensely financially. I loved how everything is explained. All the steps are given for what you have to do after you print your documents.
Hi Chrystal,
Thanks so much for taking the time to leave us a review! We really appreciate it. If you have any questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Rocket lawyer will tell you it is free, but after a period they start charging your account $39.95 per month. If they were legit then you would most likely here from them via email with info or updates on a regular basis. You will not, they are a scam outfit do not use them.
Update: after seeing my review Rocket Lawyer refunded a couple of months of fees they charged me and are no longer charging my account.
Assuming my google search for free legal forms for an eviction was showing FREE forms, I flipped out seeing your monthly charges. Luckily, Christine was able to deduce the problem and provide a refund. I taught telemarketing to sales teams, and rarely do I get the level of understanding and professionalism received today. Kudos to her skills. Thanks for having such a splendid person on the phone!
Hello DAve,
Thanks so much for your review, we're happy that you're happy! If you have questions or concerns for us at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
I used the site to make one very simple legal document five months ago, and was then charged $39.95/mo because Rocket Lawyer claims that I signed up for a free trail that was transformed into a monthly plan because I did not discontinue the free trail within seven days. I remember carefully selecting the option that did not provide for this, but, of course, I have no proof of this. This should not be legal, and I expect that it is not, but I simply don't have time to pursue this. Rocket Lawyer has developed a corrupt, but effective, If anyone begins a class-action lawsuit, please let me know.
I have used Rocket Lawyer several times to get ideas about what to write a contract, however I write it myself at the end or in some cases I actually hire a lawyer to do it for me. I'm laughing at all the bad reviews because these reviewers are CHEATERS who don't want to pay for a lawyer and want a freebie, then they complain that they get charged for this site's services. I can only assume that Rocket Lawyer paid lawyers to write the hundreds of contracts or agreements that you can find on their site so hey! They deserve to be compensated. If you are cheap you will sooner or later pay for the consequences. At the end, you don't even know if their content complies with local and state laws, so it is your fault for trying to cheat the system. Hire a real lawyer and stop $#*!ing!
Hello WE G.,
We truly appreciate you taking the time to write a review about Rocket Lawyer and for your patronage to our company. Feedback like yours is crucial for us to continue improving our service. If you ever need any help or have questions about using Rocket Lawyer, please don’t hesitate to get in touch. Thanks!
Contact us at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
As a pensioner and on a once of time my son used your services. Unbeknown to me I have been billed $40 per month since 2019 for the once of use. The shocking fact is although Racket Lawyers have records that the account has not been used again. Fair trade is when there is fair trade between two parties. Just another racket if you are oblivious to the unexpected.
Hello Malcolm,
We're very sorry to hear about your matter, but it looks like you were refunded and the membership was downgraded (cancelled). Please let us know if there's anything else that we can do for you by responding to our private message.
Rocket Lawyer. For the cost of a real lawyer on retainer - 90% you can have this service. The idiots who are reviewing at 1 star have no idea how amazingly cheap this service is. I got a Cease and Desist letter, Patent, Incorporation, General Services contract, you name it, at my finger tips and customized by answering a few questions. The people leaving 0 reviews have no idea as to what a real lawyer to craft such documents would cost and verified with the proper wording. Sorry folks, but as a business owner this company is a life saver, and those leaving 1 stars have really no concept as to what legal fees really do cost to draft these documents. 5 STARS!
Rocket lawyer is running a scam!
They advertise free documents, but collect your personal information and credit card data. When you download your "free" document, they charge $39.95 to your credit card and continue to do so every month.
Additionally, based on my experience, the documents provided are very basic and do not cover all the bases that need to be addressed. Even though the documents are suppose to be state specific, I spent several hours modifying and adding information to make sure the document conformed to state code.
It is not worth the expense nor the grief when you find out you have been ripped-off.
I thought I had cancelled my membership until I received notification that a payment was withdrawn. I contacted a representative and was blessed to have Grace on the other end of the call. She was so kind, took her time to understand my issue and solved my problem in less than 5 mins. I will use Rocket Lawyer again just because of the customer service quality!
Hello Dee,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
I was trying to create a rental agreement and had difficulty loading form. I called for assistance and immediately got a very helpful knowledgeable gentleman in the phone who walked me through the steps I needed to take on my computer and was able to complete it with no more problems. Thank you!
Hi Donna,
It's wonderful to hear that you've enjoyed your experience with one of our representatives! If you have any further questions or concerns, just send an email to cusotmeroutreach@rocketlawyer.com. Thanks!
Needed some help with some Real Estate issues. That was easy, why was I stressed out? Rocket Lawyer helped me get over the hump and done! No stress! No more questions about where I stand. Handled! Easy to download forms, easy to understand the form language, someone to talk to on hand if you need it. Thank You for your Help! Will Always Recommend Rocket Lawyer!
Hey Tammera,
Thanks so much for your review, we greatly appreciate it! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
Randy explained everything about the document I printed and was very courteous about the confusion on my part. He is refunding the charge and has offered me a $1.00 monthly charge monthly which I refused, but he graciously thanked me for my business and suggested I should return if I ever need another document in the future. I appreciate his explanation and he was very helpful. Too bad other companies do not have such friendly service. He is definitely an asset to your company.
Hey Sandra,
Thank you for taking the time to leave us such a thoughtful review regarding your experience with one of our representatives, it means a lot to us! If you have any other questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
Your associate Kevin Phelps made my call for help so smooth and fantastic. He was knowledgeable of his duties and prompt to resolve my issue. He was also kind enough to listen to my problems which I needed to get off my chest at that time, we need more people like Kevin in the workplace especially in Customer service. Thanks Kevin
Hello Cheryl,
Thanks so much for leaving us a review, we really appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
On a scale of 1-10; I would have to give it a (20)…! It's was a great experience showing the wife how the documents are to be prepared. It would've been a good App to have on hand; however the monthly monitoring fee is a bit much; unless one is using your sight on a regular basis...! It would have to be almost like conducting/operating a business. In other words; if your preparing these full time; that fee might be considered reasonable. We saw some other things on the site that we are thinking about; but it would be after we validate the accuracy of the forms contents. I remembered my brothers Last Will being prepared on this site; "God Rest His Soul". Again, "Great Experience"...!
Hi Wilson,
Thanks so much for leaving us a review, we're so glad your experience with our service was such a positive one! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
Developing an interior design contract was so easy!
I did have difficulty with the downloading onto my IPhone. Your consultant JoJo was so knowledgeable, and patient! Also I enjoyed our conversation and I could tell that she thoroughly enjoyed helping me. Thank you!
Hey Diane,
It's wonderful to hear your experience was a positive one and appreciate your review!
I had need for one small document and Rocket offered that document "completely free." Easy to prepare and Print. I easily disabled my account so that no charges would accrue. I will retain this experience and may seek further assistance in the future.
Hi John,
We sincerely appreciate your review and happy that you've had a positive experience with our service! Please let us know if you have any questions or concerns by emailng us at customeroutreach@rocketlawyer.com. Thanks!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hi Mark,
We appreciate your review, thanks so much! Have a wonderful day.