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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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They get you all sucked in with a FREE advertisement but then bill you $33 bucks a month. Don't patronize jerks like this. I would consider signing up for future documents had they given me my first free. They seem easy to use. Rocket Lawyer here is a tip... fire your marketing manager, they are costing you business. Have a document charge of $5.00 or so. My dog could do a better job with more ideas that your people have. That being said, they are lawyers, hence they look for ways to screw people. If you know that. Go ahead.
No star at all was not an option. DO NOT USE! I needed just one form and was suckered into a membership and charged for several months before I realized it. They would not refund the charges. It is a SCAM.
SCAMMM! They will charge you 39.95 per month if you download a single document. Good luck with trying to cancel it. You are at the mercy of there system as to whether you cancelled it or not. Pay attention to your card charges because that will be the ONLY indication that anything is going on. No ongoing emails such as "we just charged your card." STAY AWAY!
COMPLETE RIP-OFF!
I went with the "Free Trial"... sort of worked, but not what we needed. After 2 days, we decided to cancel. Using THEIR email message service... reply comes "your request is being processed." OK. All sounds well.
Next thing I know, there is a $39.95 charge on card. Called them... they started giving me a bunch of bull$hit that I HAVE WON $100 card to Walmart, trips, etc. etc.
I asked to speak to a customer representative to refund my funds and stop service immediately. They said I needed to call the customer service number... get ready! That number is *******212 also known as Toll Free Directory Assistance! I started laughing at the "representative" with an "off-shore" barely speaking English accent, that he must think I'm an idiot. I TOLD him he is full of it, that is a BS number! He says, they will connect RIGHT THROUGH and hung up.
I have emailed twice, called close to a dozen times... same scam. I just received another hit on my bank for $39.95.
I have now filed a FRAUD complaint with them through my bank and AG. My bank did credit me, and they are going after the CROOKS and LIARS
RUN!... do not walk... RUN AWAY FROM THE FRAUDS!
I filled out the divorce forms, rejected the free trial and opted to pay for the document $49.95 and then, when completed, the form read on the very last line " this form is not legal in your state and divorce forms cannot be obtained from your state online. Don't know if I can get a refund yet or not. Worthless, do not give them your credit card for ANYreason, they are a FRAUD.
Vice president directly lies. Not a company with integrity. Inept, incompetent customer service.
Beware,
Rocket Lawyer gets you to sign up, and even when you quit within the trial period, they continue to bill you.
Warning, it's a scam. DO NOT give them your CC no.
I thought the process was easy to use and the forms seemed to give me EXACTLY what I needed BUT it turned out to just be a way to refer lawyers who told me the forms were no good. Don't know if that's true or not, but the lawyers don't seem to think the forms are legal as they are written! Rocket Lawyer did refund my money.
They offer you a free 7 day trial. I cancelled before day 7 and because I never received an email confirmation they still charged me and will not refund my money. DO NOT USE THIS SITE unless you want to be stuck paying their monthly fee.
They never answer the phone and you can't cancel! I left a message with their answering service to cancel my subscription but they didn't. DON'T SIGN UP FOR THEIR FREE TRIAL!
I run a small business. Costs add up quick. This site helped me save hours on documents. Time also=money. All in all, a great value, almost like a part time paid staff. Even helped me with tax questions. I canceled after the free trial and ended up signing up again.
Lawyer used obscene language on my own case. Are you kidding me, was he on drugs. Where was the professionalism. He talked too loud in the courtroom when the judge was hearing another case and the bailiff had to tell him to be quiet, Do not waste your time. Ask your daddy to gett you a real lawyer
I paid for a year of service - $300 - and created only one contract. Not a great value, but it's what I signed up for. However, they auto-billed me for a second year and did not answer the phone when I tried to cancel the service. They refused to help me over email (said I had to call their CS line).
I called my credit card company and had the charge reversed, but being that Rocketlawyer is, after all, run by lawyers - they got the charge re-instated claiming that having printed one contract I was liable for paying the 2nd year.
Took months to finally resolve, but they did not refund all of my money. I would never use this service again.
It helped when I was needed. But monthly charge is bad when I forgot this service.
You must downgrade when you are not using the service.
It's not free. But you don't find that out until you give the website all your personal information and open an account with them. Stay away.
Signed up for free trial, lousy service, can't cancel, have paid for several months. Don't do it.
Do not be fooled into building your document on this website, and then expect to be able to print it. Nothing is mentioned about charges until you enter personal info and try to finish the process. The "Free" trial requires you to enter credit card info and cancel after a week, which is next to impossible according to what I've read. Stay away!
Charge me $450 to file paper work and for their services. They told me it was going to be $299 total. Well, its been a month and nothing has happened so far. They wont return calls and they are a HUGE SCAM. Avoid at all costs.
I signed up for this "free" service once before only to cancel when I found out "free" meant free for one WEEK-then th ey start charging you. Honestly, how many legal issues does the average Joe have?
I forgot about how they reel you in with thte offer of free legal form templates, etc. so I went on their web site again only to be taken to the payment page after carefully filling out the forms I wanted to print. Again-1 week free then you pay. I think to say these forms are free is not only mis-leading, but you can't down load your document until you pay-so where is the "free" part. Definitely would nnot recomment this site to anyone.
I used RocketLawyer to incorporate my healthcare business. They have so many free forms and services, as well as qualitied legal professionals they can put you in touch with. I think they are fantastic. I highly recommend them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members