Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Customer service was quick and nice! They offered a refund with no questions ask.
Easy to use, made my life a lot easier, saves me lots of time.
Hello Jose,
We're so glad that our services have been able to make life easier for you and appreciate your review, thanks so much! Have a great day.
Very satisfied with randy, he clarified everything and helped me.
Hello Katerina,
It's so great that you've enjoyed our service and thanks so much for your review! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks again!
Needed to cancel my membership. Connor helped me with that quickly.
Hi Sue,
Thank you for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Kevin was fast and courteous during the call. He credited my credit card immediately.
Hey George,
Thanks so much for your review, we're happy that you're happy! If you have questions or concerns for us at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
No wait the gentleman that helped me was very helpful and understanding A1 services
Hello Shanoya,
We appreciate your review and happy to hear that you've had a positive experience with our service! Let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
He was amazing and a joy to speak with took care of my problem right away
Hi Antonia,
So glad you've enjoyed your customer service experience, we're happy that you're happy! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with questions or concerns. Take care!
Christine was very helpful and helped cancel my membership!
Hello Miranda,
We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
Just what I needed and patience with my slow computer ability!
Hey Karen,
Thanks so much for leaving us a review, we're glad that we could assist! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Friendly and informative! I will defiantly use this service for my legal needs.
Hi Amy,
Thanks so much for your review, we're happy that you're happy!
Exactly what I needed for selling my trailer quickly
Hello Michael,
Thanks for taking the time to leave us a review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Site was useful and Customer service A+++++++++++++++++++++
Hey Kevin,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Great, quick and easy.Gave me options to continue with a low cost option.
Hey Michelle,
It's great to hear that you've had a positive experience with our customer service and appreciate your review! Have a great day.
Representative was patient and very knowledgeable. She solved my problem promptly.
Hi there Howard,
We're so glad that you've had such a great experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyre.com. Take care!
Great service. Compassionate care. Professional solutions.
Hello Shultzie,
We greatly appreciate your review, thank you and have a wonderful day!
Linda was friendly and professional. Took care of my concerns immediately
Hi Elizabeth,
We're so glad that your experience with our service has been a positive one, that is great! Take care.
All the check lists covered everything that was needed to make it a legitimate document.
Hello Albert,
It's wonderful to hear you've had a positive experience with our service and thanks so much for your review!
Sabrina was very professional and courteous. She resolved my matter in minutes.
Hello Catherine,
Thank you for your review and we're happy to hear our services were able to help you get what you needed taken care of. Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com. Thanks again!
Kevin was very helpful and took care of my issue immediately
Hey Kathryn,
We appreciate you taking the time to leave us a review and so glad you've had a positive experience with one of our representatives! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!
Thank you for your prompt attention to the situation so quickly.
Hey Rose,
It's awesome to hear that you've enjoyed our service and appreciate your review. Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kelly,
We're really glad to hear you've enjoyed our service and appreciate your review!