Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
She was very understanding, polite, and quick with helping me out!
Andrew helped me out and answered all my questions without issue. Thank you!
Hi Brandon,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
Could not find a way to cancel trial but got phone number from credit card billing.
Hello Gary,
We're sorry that you had trouble downgrading (cancelling) your membership. Members can cancel their membership through their account details while logged into their account. If you need further assistance at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Dru took just a few minutes to solve my issue. Very professional.
Hi Christy,
So glad you've had such a positive experience with our customer service, that is great! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
Courteous services, fast response. Enjoying the experience.
Hello James,
We're glad to hear your experience with our customer service was a positive one and that you enjoyed our service! Take care.
Dru was quick and made things right. She provided great customer service. Very impressed.
Hey Vito,
It's so great to hear that you've had such a positive experience with one of our representatives and appreciate you taking the time to leave us a review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
The associate whom I spoke with was knowledgeable, polite and helpful.
Hello Brenda,
Thanks so much for your review, we're happy that you're happy!
Great refinance options easy experience from start to finish
Hi Kim,
Thanks so much for your review, we're so glad that you've found our service easy to utilize! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks again!
Randy did a great job helping me. Talked patiently and was very thorough.
Hello Christina,
Thanks so much for your review, we're glad that you've had a positive experience with our customer service. If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Excellent app. Great customer service support. I highly recommend.
Hey Bernetta,
It's awesome to hear that you've had a positive experience with our service, that's great! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Quick resolution. Appreciate your help and customer service.
Hey Sarah,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Exceptional customer service on the billing department.
Hello Mario,
It's really awesome to hear you've enjoyed our service and appreciate your review! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Take care!
Good product, easy to quickly assemble agreements in the wizard, and helpful customer support team
Hi Dallas,
So glad you've had a positive experience with our service, we're happy that you're happy! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Take care!
Forms were easy to create simply by answering questions which auto-populated the document needed.
Hello Carrie,
We appreciate your review and glad you're enjoyed the service! Have a wonderful day.
Linda was amazing. Friendly patient knowledgeable!
Hello Susan,
It's wonderful to hear about your experience, we're happy that you're happy!
She was very responsive and answered my questions really good
Hey Simona,
Thanks for taking the time to leave us a review, we're happy to hear about your positive experience with one of our representatives! If you have any further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
The legal templates were easy to use and fit my needs for a general contract.
Hello Janine,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Have a wonderful day!
The representative was very kind, courteous and helpful.
Hey Dennise,
It's awesome to hear you've had such a positive experience with our customer service and appreciate your review! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!
Very professional contact. Quickly identified my issue and provided a prompt course of action.
Hey Reginald,
Thanks so much for your review, it's greatly appreciated! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
Kevin is prompt and had great customer service. Thank you for all your help!
Hi Ashmi,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Branisha,
Thanks so much for your review, we're happy to hear you've enjoyed our service! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!